The store was well set out and inviting, the staff were friendly and helpful and gave us space and time to consider our choice. Special thanks to Raza at the shop in Brent Cross who was superb and gav... See more
Company replied
Location
Switch locationUnit A, Brent Cross Retail Park, Tiling Road, NW2 1LS London, GB
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Great experience and great customer service. We visited three times and each time we had the best welcome from Jimmy. On our third visit Ahmed guided us with all necessary advice. Jimmy’s knowledge wa... See more
Company replied
We received outstanding customer service from the team at Sofology Brent Cross. From the moment we entered, we were greeted promptly and looked after by the friendly staff. Their guidance was invalua... See more
Company replied
I had a great experience with Sofology! The loan process was remarkably quick and straightforward, and their customer service was efficient and helpful. Everything went smoothly from start to finish.
Company replied
Company details
- Sofa Store
- Furniture Accessories
- Furniture Store
- Home Goods Store
- Living Room Furniture Store
- Upholstery Shop
Written by the company
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
Contact info
Unit A, Brent Cross Retail Park, Tiling Road, NW2 1LS, London, United Kingdom
4.7
Excellent
3K reviews
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Mariana - Expert (Brent Cross) Sofology
My experience with the Sofology team—particularly Mariana—was exceptional. She was personable and incredibly patient with my detailed and specific queries. I felt completely confident that I was speaking with an experienced and knowledgeable expert. Her support made my decision easy.
12 April 2026
Reply from Sofology - Brent Cross
Hi there, thank you for taking the time to leave a 5-star review!😊
Our advisor was very knowlegable about…
Our advisor was very knowlegable about the sofa suite we bought. He was not pushy and our final decision was made in a calm and timely manner. We are very satisfied with the purchase we have made together with his assistance
19 April 2026
Reply from Sofology - Brent Cross
Thanks for this fabulous review. We appreciate you sharing it with others!
Helpful and polite staff
Helpful and polite staff, friendly atmosphere and lots of choices
19 April 2026
Reply from Sofology - Brent Cross
Thanks for this fabulous review. We appreciate you sharing it with others!
Reply from Sofology - Brent Cross
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Quality furniture and exceptional…
Quality furniture and exceptional service from the staff. Thank you to Jimmy for providing this. I will definitely go back to get more pieces.
16 April 2026
Reply from Sofology - Brent Cross
Hi there, thank you very much for your review. We're pleased that you are happy with the service provided by Jimmy. Have a great day 😊
Friendly
Friendly , pleasant to deal with and quick to identify my requirements.
Thank you
15 April 2026
Reply from Sofology - Brent Cross
Hi there, thank you so much for your review. We're pleased to hear you found the team friendly in store. We hope you found the perfect sofa! Have a great day 😊
Reply from Sofology - Brent Cross
Hi there, thanks for taking the time to leave a 4-star review, it's great to hear feedback like this!
Saif ullah is an amazing representative
Flawless experience start to finish. Saif ullah looked after me and my family made us feel welcome to the store. He went ahead and gave strong recommendations on certain selections and also assisted me in purchasing a footstool on the show floor.
I definitely recommend paying a visit to Sofology Brent cross you will not be disappointed.
11 April 2026
Reply from Sofology - Brent Cross
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
What I was looking for
On visit to Sofolog found exactly the sofa I was looking for, although first seeing sofas online nothing compares to seeing and trying out sofas. Staff very helpful and good at answering my questions. Price and quality of goods excellent. Great service.
7 April 2026
Reply from Sofology - Brent Cross
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Mariana was a great sales person she…
Mariana was a great sales person she explained everything I wanted to know and was very professional !
10 April 2026
Reply from Sofology - Brent Cross
Thank you for awarding us 5 stars :-)
Reply from Sofology - Brent Cross
Thanks for this fabulous review. We appreciate you sharing it with others!
Good service
2 April 2026
Reply from Sofology - Brent Cross
Thanks for this fabulous review. We appreciate you sharing it with others!
Dealing with the staff member was…
Dealing with the staff member was really enjoyable and information was given and guidance to how to measure and the fabric down to the colour very helpfull and felt comfortable with the sales asisstant
2 April 2026
Reply from Sofology - Brent Cross
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Mr Malinga
Yesi had a great experience and I am even happy that it will be delivered early that anticipated
1 April 2026
Reply from Sofology - Brent Cross
Hi there, thanks for taking the time to leave a 4-star review, it's great to hear feedback like this!
Reply from Sofology - Brent Cross
Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.
No one update on product since purchase…
No one update on product since purchase Herve
10 January 2026
Reply from Sofology - Brent Cross
Hi there, we are disappointed to hear that you might not have had the best experience. If you do need to discuss this further, please do not hesitate to email us with your order and review details over at social.media.complaints@sofology.co.uk and we'll be happy to take a look.
First class customer service from Store…
First class customer service from Store Manager, Sasan. Friendly, knowledgeable and explained everything clearly.
18 March 2026
Reply from Sofology - Brent Cross
Hi there, thank you for your review. Another great review for Sasan, we will make sure to pass this on! Have a nice day.
Reply from Sofology - Brent Cross
Hi there, thanks for taking the time to leave a 5-star review, it's great to hear feedback like this!
Personal and friendly customer services
The customer assistant was able to give all the technical details and different options available in a patient and friendly manner. It felt like the sofa we discussed was so right for our requirements and we left with great satisfaction with our purchase. In all a great experience!
21 March 2026
Reply from Sofology - Brent Cross
Hi there, thank you so much for your review. We're pleased to hear you found the team friendly in store. We hope you found the perfect sofa! Have a great day 😊
Amazing experience at the Sofology…
Amazing experience at the Sofology Brent Cross, very friendly team members, especially Mariana. She helped me to choose the right sofa and explained how the leather care works; I wasn't planning to get the leather kit but I changed my mind after talking to her.
20 March 2026
Reply from Sofology - Brent Cross
Hi there, thank you very much for your review. We're pleased that you are happy with the service provided by Mariana. Have a great day 😊
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