Sofatime Reviews 

Fantastic experience ordering our new sofa. Tanya at the Newtownabbey store talked us through different options, not only for the sofa itself but payment and interest free options. She was very friendly and courteous, offering us tea/coffee while we sat together discussing everything. Would highly recommend Sofatime. Can't wait for our delivery. Thank you Tanya!

Kerry was very pleasant and helpful with everything.

We bought a corner suite on the 2nd of January with Adam in the Boucher Road store. He couldn’t make the sale quickly enough. Advised us that the sofa was in stock, including console and delivery would be arranged in 7-10 days. I called the store around 8 times throughout the course of the day on 7th January to speak with Adam as we have heard nothing regarding delivery and was advised by a colleague that Adam was not in today but he assured me he would ask him to call me first thing on the 8th January. Well, as suspected, no call was received. I’ve called today, 9th January several times and no answer. I’ve also emailed customer care, with no response.

We are aware that delivery to our location is Wednesday and Thursday only. We are a two adult home who both work and need to take time off work to receive our new purchase. We need forewarning. We were also made aware that once it’s at the warehouse, they will need to get it gone as they don’t have the space to store additional suites. Disappointed is an understatement. The company were more than happy to take our money and make a quick sale but we are no further forward in understanding when we will receive our new sofa, nor can we arrange disposal of our current sofa.

Tanya was fantastic she gave us the most help we could had asked for . Will definitely recommend Tanya to family

Excellent customer service. Kerry went above and beyond to help us find what we were looking for.

We had the pleasure of going to the Coleraine store tpday. Shirley was absolutely amazing! She made us feel comfortable and was great at answering all our questions. There was no pressure to buy anything and overall a 5 star experience. Great customer swevice.

Excellent service couldn’t b more helpful. Order placed

Kerry made our visit very personable and friends. She was very knowledgeable and found us the best deal she could

Lizzie was absolutely wonderful in helping us find our living room sofa. She was so patient, knowledgeable and genuinely helpful throughout the whole process. She made what could have been a stressful decision really enjoyable. We’re so grateful for her help! - Jessica & Blane :)

Tanya was absolutely fantastic at helping us with the purchase of our first sofa. Would highly recommend!

Tanya was great with help and choices. Process made so simple. Lovely staff

Jonny in Newtownabbey was amazing and so helpful in us finding our dream sofa. Was super chatty and friendly and kept us really well informed and dealt with any queries we had. We were in other sofa places and were ignored where as Jonny came over to us straight away and was really helpful. Thank you so much Jonny 🙂

Lizzie was a great help and very efficient

Really poor customer service. Ordered a sofa in October promised guaranteed delivery by Xmas. Zero communications through the 2 months and received a bland email a week before Xmas saying it won’t be delivered until January now. The showroom, was supposed to contact me with more details, heard nothing. Lies to get the sales, zero communications. I would avoid.

Ordered a sofa start of oct asked would it arrive before xmas was promised it would probably last week in nov first week in dec an this was by the manager in craigavon no sign of it by start of dec so phoned store was told middle of dec went over 18th dec and was told it wont be coming to after xmas even though I informed them at the start I was going on holiday in jan thats why I needed it delivered before xmas and I have already paid for it stil havent got a date customer care is woeful never again

Shocking customer service, we have left numerous messages. When we do get through they lie about visits. Terrible company.

I along with my sister have been attempting to get in touch with sofatime regarding an outstanding credit note that they owe to our elderly mother. We have sent emails and left answer message calls to their customer services phone number. This has covered a two week period and still no response. We have also previously been back to the shop where the bed was purchased but they direct us to the company email/telephone number. The customer service number is going straight to answer service despite phoning within the advertised opening hours

Edit. As noted in the reply from Sofatime they eventually got back in touch and sorted for issue which is appeciated despite the hassle we had to go through.

Kerry was so helpful in helping us select our sofa! Sorted us out so quickly and was brilliant in helping keeping our little toddler occupied! Excellent customer service!

Lizzie was amazing, it was an emergency sofa to replace a broken one in time for Christmas, very informative and on hand with delivery details. Definitely will be back!

Tanya was amazing so friendly help us with everything we wanted