Delivery was arranged within a few hours of placing the order. The chairs arrived within a couple of days, at the agreed time and as described. The free swatch sample was a very useful service and m... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Only had the chair for a day, but already found my ankles seem less swollen, due to keeping my legs elavated. leather feels very comfortable. Delivery was very good two guys brought in into my living... See more
Really pleased with my leather riser/recliner chair. I checked the dimensions before buying to ensure it was the one to suit my lounge ( I had shortlisted 4 ) i was a bit nervous about buying without... See more
Constant contact from customer services informing me of each stage of delivery and checking all was ok. Friendly delivery staff who set up sofa for me. Sofa so comfortable. Although a deeper shade... See more
Company details
Information provided by various external sources
At The Sofa Company we believe in offering quality sofas at the best prices. Our range of leather sofas, fabric sofas, recliners and tub chairs is second to none, and many of our ranges also include corner sofas and sofabeds. We are also committed to giving you all the information you need to make an informed purchase. Over the last few years there has been a great increase in the use of different types of leather, and not all retailers are completely up front about what you are getting. Every product in our store has a detailed description, and we provide a leather guide so you can see at a glance what materials are used. Please also read our comprehensive leather guide for a more in-depth description. And finally our customer service team is second to none and will bend over backwards to help make your order smooth and simple. If you have any questions at all, please give us a call.
Free Delivery on All Products
We specialize in FAST & FREE delivery. We offer FREE next day delivery or a FREE white glove 2 man delivery service.
Everybody hates waiting for things. That's why at the Sofa Company we make sure our products are in stock and available to be delivered next day.
Contact info
The Sofa Company, 278 - 282 Torquay Road, TQ3 2EU, Paignton, United Kingdom
- 01803 500810
- sales@sofa-company.co.uk
- sofa-company.co.uk
4.6
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great company to Deal with, Quality furniture
From the time I ordered the Recliner and foot stall the service was great, confirmed Emails, text and a phone call, keeping me informed all the time. Totally free delivery and it arrived on time. We had to assemble it, easy to do just awkward. Very pleased with the quality and the whole buying experience. Five-star service at a great price.
4 March 2025
Unprompted review
Very happy with the service.
Delivery was reasonable and fast for our area, only slight negative is being left with a big heavy pallet which I now have to try to dispose of, but we are happy with the swivel chair and the service provided.
4 March 2025
Excellent service from start to finish
Excellent service from start to finish, goods arrived next day on a free delivery, chairs as described , I highly recommend this company
4 March 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Great products
Edited - March 25, we bought this chair as a gift and after a few niggles with delivery the chair has finally been built and really good, super comfortable, great quality and went together really easily (didn’t even need the instructions). Our folks are super happy with the chair.
3 March 2025
Unprompted review
Reply from The Sofa Company
Dear Colin,
Thanks for taking the time to write a review and I am sorry you are not happy with the delivery company or service so far.
If I could just clarify a few points please -
1) You didn't pay extra for a next day delivery, you paid extra due to your postcode location, which unfortunately all third party couriers we use do charge to deliver due to the distance.
2) I did advise when the order was taken due to the distance delivery would take 3/4 working days, We are currently on day 2 and the goods should be delivered today if not at the latest tomorrow.
3) You called us this morning and we called the couriers and updated you on the delivery immediately, I am sorry this wasn't to your satisfaction.
Our website does clearly state in the delivery information that certain parts of Scotland and islands will carry an extra charge to deliver due to location and to call us for the best price and delivery timescales will vary.
I am sorry you aren't happy and felt the need to write this review, if you wish to chat further please do not hesitate to call me on 01803 500810.
Many Thanks
Lee
Customer Service Manager
Sofa Company
01803 500810
Ordered a sofa from DFS and the 2 lads…
Ordered a sofa from DFS and the 2 lads who delivered the sofa were amazing, we are in a flat so they had to bring it up the stairs and they were quick and really efficient, also really funny.
28 February 2025
Unprompted review
The ordering was simple the delivery…
The ordering was simple the delivery was perfect. Putting the chair together was a little difficult but called the office and spoke with a lovely girl, think her name was Hayley, and she advised us how to do it, perfect!!!!! Chair looks lovely and is very comfortable.
26 February 2025
super fast service and delivery
super fast service and delivery, ordered friday delivered sunday. chair is easy to assemble. very pleased with the quality, very comfortable. looks lovely in our conservatory and matches our existing sofa colour very well. no complaints whatsoever. love it.
25 February 2025
Speedy delivery of a very nice sofa…
Speedy delivery of a very nice sofa that is well manufactured and good value for money. Very satisfied with the sofa company and would highly recommend them
18 February 2025
Excellent service
From beginning to end excellent service, very prompt and efficient
13 February 2025
Unprompted review
Good for price
Great from start to delivery no complaints only problem I had was trying to fit the armrests on was trying to line up the holes with the metal frame after looking at it closely I took the metal strips off and swapped them over left side to right side and arms fitted straight away I don’t know if what i did was right but it worked for me done same to second chair and it only took me about 20 minutes instead of 2and half hours chairs are comfortable and happy with purchase would use them again
11 February 2025
Very efficient and professional…
Very efficient and professional company. Contact via email and phone throughout the process. Superb value on chair purchased. Downside is the chair is comfortable I keep falling asleep in it! 100% recommended.
4 February 2025
Delivery on time and to the driveway as…
Delivery on time and to the driveway as expected. Not convinced on the strength of the armrests of the couch as already feel like that are weakening !
UPDATE:
Had an issue with couch later, which ended up being a fault. Company replaced couch without issue and very friendly. Moved to 5 stars as Customer Service is excellent.
28 January 2025
Reply from The Sofa Company
Dear Darren,
Thanks for taking the time to write a review, I am glad to hear you are happy with some parts of your experience with us but sorry to hear you feel the arms are weakening.
We havent heard from in regard to any problems with the sofa since delivery, If you feel there is a fault please do not hesitate to contact us on 01803 500810 we are open 7 days a week.
Many Thanks
Lee Burridge
Customer Service Manager
Sofa Company
01803 500810
Excellent service
Ordered online, received phone call from somebody advising when delivery would be made along with instructions what to do before assembly. Would have been 5 stars but the seat padding could be better
28 January 2025
Faultless customer service
Faultless customer service. Clear and prompt communication. Swift delivery and an excellent product.
28 January 2025
Good service
Good service. Very quick delivery. Excellent product at a reasonable price.
21 January 2025
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.