The Sofa Company Reviews 

2,579
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 101 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly delivery staff who set up the furniture efficiently, arrive promptly, and maintain clear communication throughout the entire process. People are also very pleased with the exceptional comfort, product quality, and wide variety of styles available to suit different living spaces. Some reviewers were not happy with the packaging left behind or reported occasional issues regarding product comfort and overall material quality. A few consumers noted that certain sofas felt overly firm or that the upholstery material did not fully match their initial expectations.

What people talk about most

Product

Users describe positive interactions with product, highlighting that the furniture is very comfortable,... See more

Delivery service

Clients share positive opinions on delivery service, frequently highlighting fast shipping times and timely... See more

Quality

Reviewers highlight positive aspects of quality, expressing immense satisfaction with the well-built and... See more

Staff

Customers had positive experiences with staff, frequently highlighting friendly, professional, and extremely... See more

Service

Consumers find service to be positive, highlighting prompt delivery, helpful staff, and an overall fuss-free... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Delivery was arranged within a few hours of placing the order. The chairs arrived within a couple of days, at the agreed time and as described. The free swatch sample was a very useful service and m... See more

Rated 5 out of 5 stars

Only had the chair for a day, but already found my ankles seem less swollen, due to keeping my legs elavated. leather feels very comfortable. Delivery was very good two guys brought in into my living... See more

Rated 5 out of 5 stars

Really pleased with my leather riser/recliner chair. I checked the dimensions before buying to ensure it was the one to suit my lounge ( I had shortlisted 4 ) i was a bit nervous about buying without... See more

Rated 5 out of 5 stars

Constant contact from customer services informing me of each stage of delivery and checking all was ok. Friendly delivery staff who set up sofa for me. Sofa so comfortable. Although a deeper shade... See more


Company details

  1. Furniture Store
  2. Living Room Furniture Store

Information provided by various external sources

At The Sofa Company we believe in offering quality sofas at the best prices. Our range of leather sofas, fabric sofas, recliners and tub chairs is second to none, and many of our ranges also include corner sofas and sofabeds. We are also committed to giving you all the information you need to make an informed purchase. Over the last few years there has been a great increase in the use of different types of leather, and not all retailers are completely up front about what you are getting. Every product in our store has a detailed description, and we provide a leather guide so you can see at a glance what materials are used. Please also read our comprehensive leather guide for a more in-depth description. And finally our customer service team is second to none and will bend over backwards to help make your order smooth and simple. If you have any questions at all, please give us a call.

Free Delivery on All Products

We specialize in FAST & FREE delivery. We offer FREE next day delivery or a FREE white glove 2 man delivery service.

Everybody hates waiting for things. That's why at the Sofa Company we make sure our products are in stock and available to be delivered next day.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

3K reviews

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4.6

All reviews

(2,579)

100 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent customer service

Quick delivery, ordered sofa on Wednesday and it was delivered on Friday morning. Had an issue and it was so nice to be able to phone and speak to someone who sorted it out immediately. Sofa looks lovely in our new kitchen. Would highly recommend this company and would use them again.

18 June 2025
Unprompted review
Rated 5 out of 5 stars

Professional Trader

In telephone conversation with staff, they were very helpful and understood our needs. The whole purchase process was easy and deliver was as stated on the website. Delighted with my purchase and would highly recommend.

30 June 2025
Rated 5 out of 5 stars

Excellent

Excellent
Good quality
Good customer service
Kept uptodate throughout
So pleased with the chair it’s so comfortable and looks fantastic and is very strong, thinking of getting another one

24 June 2025
Rated 5 out of 5 stars

Great

Great, everything was done as and when I was told it would be. My Sofa seems good quality. But most importantly, when I rang the company a couple of times, they were happy to answer the phone and deal promptly and pleasantly, when a lot of companies these days won’t even put a phone number on their website.

4 June 2025
Rated 5 out of 5 stars

Excellent quick service

Excellent quick service. Kept informed of delivery process at every stage. Excellent customer service. The sofa and chair is perfect and of very high quality.

20 May 2025

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