The item took a long time to ship compared to other online marketplaces, but once shipped it arrived quickly. The AI customer service interface is lacking and could be improved as well.
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Unbelievably slow shipping for a USMNT jersey customized with a player name/number, with few to no updates provided… to the point that I thought I’d been scammed and almost reversed the charges. The... See more
Company replied
The transaction was quick. Shipping wasn’t great but it was okay. I gave you a 3 because this was the first time ever seeing in bold all responsibility sentence. That left me unsure and company unwil... See more
When another company suddenly canceled my order, I quickly did a search and found your company carrying the same item and you were able to accommodate me at the same price of the company that canceled... See more
Company details
Written by the company
Soccer Wearhouse is a trusted soccer specialty retailer based out of Southern California proudly serving passionate fans and players across the United States. We offer one of the largest selections of authentic soccer jerseys, cleats, fan gear, and accessories from the world’s top clubs, leagues, and national teams. Our mission is to provide every customer with genuine products, competitive pricing, and exceptional service. With four store locations in Southern California and a growing online presence, we work hard to make sure every fan can represent their team with pride. Whether you are shopping for the latest player jerseys, match-ready footwear, or fan favorites, Soccer Wearhouse is here to bring the beautiful game closer to you.
Contact info
400 Disney Way #149, 92802, Anaheim, United States
- (800) 892-6979
- support@soccerwearhouse.com
- soccerwearhouse.com
3.3
Average
96 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 14% of negative reviews
Typically replies within 2 weeks
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Decent product
11 February 2026
Unprompted review
The material was not worth the money at…
The material was not worth the money at all. I ordered the same one 4 years ago and thinking I will get the same material but when I get my order I regret ordering because of the cheap material
10 February 2026
Unprompted review
I ordered a custom Portugal jersey with…
I ordered a custom Portugal jersey with a name and was told the turnaround time would be 3–4 weeks. It has now been 7 weeks, and I have not received my order.
Despite calling almost every week to follow up, I’ve been given repeated false delivery estimates. This item was intended as a birthday gift over a month ago, and the lack of communication and delays have been extremely frustrating. Never ordering again from this store
5 February 2026
Unprompted review
Reply from Soccer Wearhouse
Thank you for taking the time to share your experience. We truly understand how frustrating this situation has been, especially since the jersey was intended as a birthday gift, and we sincerely apologize for the delay and the inconvenience it caused.
For official national team jerseys, including Portugal, all custom name and number orders must be produced by the official licensed provider. While we do our best to communicate the estimated turnaround time, these custom orders are made to order and occasionally take longer than expected due to production or supply delays outside of our control. We did communicate this possibility during the ordering process, but we understand that the extended wait and shifting delivery estimates were disappointing.
That said, we take full responsibility for the experience you had and for the frustration caused by the delay. We truly appreciate your patience, and as a gesture of goodwill for the extended wait, we would like to offer you an additional discount on your order.
Please feel free to reach out to us directly so we can assist further and make this right. We value your business and appreciate the opportunity to improve.
Thank you again for your patience and understanding.
The worst customer service ever
The worst customer service ever, I’ve been waiting over a month for a purchase, they claim they are on vacation and that the shipment will be made the following week, please never buy from this site.
16 December 2025
Unprompted review
I was a little Leary at first
I was a little Leary at first, never heard of this website. But was totally impressed!! They were exactly the cleats my son wanted and at a fraction of the cost from another website!! Shipping was faster than expected!!very, very happy!!
5 February 2026
Unprompted review
DO NOT ORDER FROM THIS PLACE
I ordered on 1/16/26 and still haven't received the item. I tried calling customer service, no answer. I reached out via email and they were supposed to escalate it and have yet to hear back. DO NOT ORDER FROM THIS SITE
4 February 2026
Unprompted review
Reply from Soccer Wearhouse
Thank you for bringing this to our attention. We sincerely apologize for the frustration and inconvenience this situation has caused.
After reviewing your order, it appears that the package was unfortunately lost in transit by the carrier. While this is rare, it can happen, and we truly regret the experience you had. We also apologize for the difficulty reaching us and for the delay in follow up. That is not the level of service we aim to provide.
Because carriers do not automatically notify us when a package is lost, we rely on customers to let us know if an order has not arrived so we can investigate and resolve it as quickly as possible. Unfortunately, there is no way for us to proactively confirm delivery on every individual order without being notified.
At this point, we are more than happy to make this right by either sending a replacement or issuing a full refund, whichever you prefer. Please contact us directly so we can resolve this immediately for you.
Thank you for your patience, and again, we are very sorry for the inconvenience.
Samba
I wanted to replace my favorite Samba's and the Soccer Wearhouse had them. They came very timely.
4 January 2026
Unprompted review
Got my order with no problems at all
Got my order with no problems at all! My daughter loves them!
3 January 2026
Unprompted review
Easy ordering
Easy ordering, fast shipping and the soccer goalie gloves were exactly as described.
22 January 2026
Unprompted review
Very slow shipping with no communication; otherwise great.
Unbelievably slow shipping for a USMNT jersey customized with a player name/number, with few to no updates provided… to the point that I thought I’d been scammed and almost reversed the charges. Then, almost exactly 2 months after placing my order, it arrived and is perfect! Good quality, legit jersey that I couldn’t obtain anywhere else (including from USsoccer.com, which is incompetent in terms of marketing USMNT merch).
In retrospect, I just wish I’d ordered much earlier and received better communication - including notice PRIOR to ordering that delivery would take at least 2 months.
19 November 2025
Unprompted review
Reply from Soccer Wearhouse
Thank you so much for taking the time to share such thoughtful feedback. We truly appreciate your patience and are very glad to hear that the jersey arrived and that you are happy with the quality and authenticity.
We completely understand how concerning the wait must have felt, especially with limited updates along the way, and we sincerely apologize for the frustration and uncertainty this caused. For officially licensed USMNT customized jerseys, production is handled by the authorized provider, and while we do our best to give accurate timelines, these custom orders can occasionally take longer than expected. That said, we agree with you that clearer communication and setting better expectations upfront is something we can and should improve.
Your feedback is incredibly valuable to us, and it helps us refine how we communicate turnaround times before and after orders are placed. We are grateful for your understanding in retrospect and truly appreciate you trusting us through the process.
Thank you again for your support, and we hope to have the opportunity to serve you again in the future.
We needed a pair of soccer cleats last…
We needed a pair of soccer cleats last minuite and Soccer Warehouse made it happen! We usually buy off the Nike App but they were out of our size so Soccer Warehouse shipped on time and got the cleats to us in Florida right on schedule.
Thank you!
9 January 2026
Unprompted review
I was skeptical cause some bad reviews
I was skeptical cause some bad reviews, but my order shipped instantly and was delivered within a week of ordering it. My jersey was exactly as shown!
20 January 2026
Unprompted review
When another company suddenly canceled you came through
When another company suddenly canceled my order, I quickly did a search and found your company carrying the same item and you were able to accommodate me at the same price of the company that canceled on me. I was keeping my fingers crossed that it was actually going to work out. The item arrived earlier than expected and is perfect. My grandson is thrilled and I thank you very very much.
16 January 2026
Unprompted review
They don't necessarily have the item in stock
I ordered cleats back in December. As of today, I STILL had not received my order. I emailed and they said my order hadn't been processed and they didn't have a shipping date available. That is 15 DAYS from the date I ordered. TERRIBLE! I would go else where they value their customers.
29 December 2025
Unprompted review
Very irresponsible
Very irresponsible, I ordered on December 12, never received any shipping confirmation, 2 weeks later they sent me a email saying my cleats were out of stock. Poor service poor communication.
12 December 2025
Unprompted review
Overall very positive experience
Took a little longer to ship than expected but it was the height of holiday shopping. Needed to exchange a size and they made this easy to do. Merchandise was exactly as described.
7 December 2025
Unprompted review
The Jersey arrived as promised
The Jersey arrived as promised. My wife was thrilled.
18 December 2025
Unprompted review
I ordered two pair of shoes at the end…
I ordered two pair of shoes at the end of November that were supposed to be shipped 3-5 days. Mid December I still did not have a shipping notice. I emailed them. They said that one of the shoes was now out of the size I needed. Which was frustrating because I didn't have time to get another one before Christmas. They then mailed the other shoe and it arrived after we had already left for Christmas. So I got neither shoe in time for Christmas and only one pair after.
17 December 2025
Unprompted review
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