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SocalReviews 

1,960
•
TrustScore 4.5 out of 5

4.7

Grill Store
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Review summary

Created with AI, based on recent reviews

Considering 37 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the fast and reliable delivery service, with many items arriving the next day or within 24-48 hours. The pricing is frequently highlighted as competitive and excellent, offering good value for money. Reviewers also appreciate the overall excellent service and smooth process from ordering to delivery. However, some people experienced issues with receiving the wrong item or found the ordering process a little clunky. There were also instances where product packaging was excessive or arrived wet, though the product itself remained intact. A few other people also felt that communication regarding delivery notifications could be improved.

What people talk about most

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising the speed and... See more

Product

Customers had ambiguous experiences with product, with some praising quick delivery and finding hard-to-get... See more

Order

Reviewers mention ambiguous feedback about order, with many finding the online ordering process easy and the... See more

Price

Consumers find price to be positive, with many reviewers impressed by the competitive pricing. Customers... See more

Service

People report positive experiences with service, with many customers describing it as excellent and all-round... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Bought from before multiple times, and shipping was fast, but now they have sent me the wrong item. Tried emailing and calling, but no one is picking up. Let's see how this gets resolved.... Will... See more

Company replied

Rated 5 out of 5 stars

Ordered from Socal on two occasions now for some Yeti products (including a new, popular release). The customer service I’ve received has been top notch! Delivery is also extremely quick and reliable... See more

Rated 5 out of 5 stars

Had difficulty with my PayPal so called up to enquire about a yeti cooler. The guy on the phone was super helpful 10/10 customer service. Delivery arrived in less than 24 hours! Highly recommend and... See more

Rated 5 out of 5 stars

Parcel came quickly (2 days), in great condition and I didn't have any issues with their website. Allowed me to buy an item for my partner that I struggled to find anywhere else online. All round good... See more

Company details

  1. Grill Store
  2. Garden Furniture Shop
  3. Gas Shop
  4. Outdoor Furniture Store

Written by the company

We are the UK's leading supplier of Calor gas and Barbecue equipment. From our a large appliance showroom here in Southampton we pride ourselves on our in depth product knowledge and great customer service. Free local delivery is always available using our own fleet of vehicles and we can deliver further afield using a number of delivery options.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 66% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.7

All reviews

(1,960)

37 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Excellence service

Ordered new patio gas bottle at 8pm on Tuesday, delivery chap turned up @2pm on Wednesday, carried the new bottle round the back, disconnected the old bottle from BBQ, reconnected new bottle and took empty away. Excellent service, thank you Socal

20 August 2023
Rated 5 out of 5 stars

Very rapid delivery …

Ordered refills for two 15 Kg butane cylinders on Thursday afternoon, and they were delivered (free of charge) on Friday morning by a very helpful driver. You can’t get better than that, well
done.

16 August 2023
Rated 1 out of 5 stars

Not had goods despite delivery arranged…

Not had goods despite delivery arranged and I stayed in. When will they arrive????????

27 July 2023
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Reply from Socal

Sorry to hear this, please can you email sales@socal.co.uk and we'll check with the delivery company to find out where your goods are.

Thanks Charles

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