Absolutely fantastic service from Snuz. I mislaid one of the nuts that hold the Snuzpod together and after contacting them they responded immediately and kindly sent out a new part free of charge. Fir... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Ordered the Snuzpod via Amazon. There was a defect with the original stand, but this was quickly resolved by Demi from the customer care team and a replacement stand was sent. Love the Snuzpod, it is... See more
Company replied
10/10 customer service I thought I would write a review as this company went above and beyond to solve an issue I had. I dealt with a few customer service representatives but Demi in particula... See more
Company replied
We have a Snuzpod Studio crib but the castors were misplaced during transit (our mistake). Emailed customer service to find out if it was possible to have the replacement castors only. Tesni was very... See more
Company replied
Company details
Written by the company
Shop at the official home of the award-winning SnuzPod bedside crib, SnuzPouch nappy-change sleeping bag and super stylish SnuzKot cot bed collection!
Contact info
The Green, CV35 0JE, Stratford Upon Avon, United Kingdom
- 0800 145 6536
- hello@snuz.co.uk
- snuz.co.uk
3.5
Average
361 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 month
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Quick and on-time delivery
Quick and on-time delivery. Product is good quality / value for money
16 January 2024
Unprompted review
Reply from Snüz
Thank you for taking the time to leave us a wonderful review! We pride ourselves on our products and service and it is great to hear about your experience with us.
Best wishes,
Ben
Big thanks to Holly and Ben
Big thanks to Holly and Ben for helping me arrange some replacement parts free of charge!
10 January 2024
Unprompted review
Reply from Snüz
Thank you for taking the time to leave us a wonderful review! We pride ourselves on our products and service and it is great to hear about your experience with us.
Thank you for naming Holly and Ben, we love a name shout-out!
Best wishes
Demi
Reply from Snüz
Thank you for taking the time to leave us a wonderful review! We pride ourselves on our products and service and it is great to hear about your experience with us.
Best wishes
Snuz CE Team
Ben Harvey from snuzpod was great at…
Ben Harvey from snuzpod was great at fixing an issue I had very quickly. Good experience.
10 January 2024
Unprompted review
Reply from Snüz
Thank you for taking the time to leave us a wonderful review! We are so sorry to hear that you experienced an issue with your SnuzPod but we are pleased to hear that this has been resolved by Ben. We love a name shout-out!
Best wishes
Demi
great customer service!
I bought a SnuzPod but it didn’t work so I contacted customer service. They were very fast to reply and give me a solution! Huge thanks to Ben H, who was super helpful!
9 January 2024
Unprompted review
Reply from Snüz
Thank you for taking the time to leave us a wonderful review! We are so sorry to hear that you experienced an issue with your SnuzPod but we are pleased to hear that this has been resolved by Ben. We love a name shout-out!
Best wishes
Holly
Customer service satisfaction
Ben Harvey in the customer service team swiftly responded to my query and issued the missing parts without delay.
8 January 2024
Unprompted review
Reply from Snüz
Thank you for taking the time to leave us a wonderful review! We pride ourselves on our products and service and it is great to hear about your experience with us.
Thank you for naming Ben, we love a name shout-out!
Best wishes
Holly
Reply from Snüz
Thank you so much for taking the time to review your experience, it really does mean a lot to us!
Snuzkot replacement parts
Had lost two parts of snuzkot and initially found it tricky to get them ordered up and found they were quite costly. However the customer services was great and delivery was fast. Even when there was a small issue the rectified it very quickly. Fantastic products!
11 December 2023
Unprompted review
Reply from Snüz
Thank you for your review! We are so sorry for the issue you originally experienced but we are so pleased that we have been able to resolve this promptly for you. Your feedback will of course be passed onto the relevant department to be reviewed.
Best wishes
Snuz CE Team
Great Products!
Great Products!
Please excuse if this sent twice, had a glitch with my internet.
This has been a wonderful company to buy my baby’s nursery products from. The team were very helpful and had good knowledge on the products.
Holly was very polite, considerate and helpful. She resolved my issue quickly and kept me updated at all times.
Thank you,
H Bannerman
6 December 2023
Unprompted review
Reply from Snüz
Hi there!
Thank you so much for taking the time to review your experience, it really does mean a lot to us! Thanks so much for the name mention, Holly will be so pleased that she was able to assist you efficiently.
Best wishes,
Snuz CE Team.
3 orders late or no delivery
My wife place an order and it didn't arrive (despite paying for next day delivery), replacement order took over a week despite chasing. I was willing to give the benefit of the doubt but I placed an order on Sunday and paid for next day delivery. Its now Tuesday and still no sign. Products are good but service is terrible - stop using cheap, unreliable delivery services like Evri! It's letting your company down.
21 November 2023
Unprompted review
Reply from Snüz
Hi there,
Thank you for taking the time to leave us a review.
We are so sorry to hear this! We do appreciate all feedback from our customers and this will be reviewed internally.
Please get in touch with our Customer Care Team on direct@snuz.co.uk and they can review the problem that you are experiencing to provide you with a resolution.
Best wishes
Snuz CE Team
Everything suggests this is a premium…
Everything suggests this is a premium product until you receive it flat pack with a multitude of parts, poor instructions and parts that are dubious quality and don’t fit together. It is genuinely really bad.
9 November 2023
Unprompted review
Reply from Snüz
Hi there,
Thank you for taking the time to leave us a review.
We are so sorry to hear about your recent experience with your furniture. We do appreciate all feedback that we receive from our customers as this does help us to improve both our products and service.
Please get in touch with our Customer Care Team on direct@snuz.co.uk and they can rectify this for you as quickly as possible.
Best wishes
Snuz CE Team
A slight problem about two missing…
A slight problem about two missing parts once I contacted snuz they were very helpful and resolved the situation quickly,I cannot fault them in any way and I would recommend them to anyone
3 November 2023
Unprompted review
Reply from Snüz
Thank you for your review! We are so sorry for the issue you originally experienced but we are so pleased that we have been able to resolve this promptly for you.
Best wishes
Snuz CE Team
Amazing Customer Service from Demi
Demi from Customer Services was an absolute superstar! Very understanding, lovely and professional to deal with. a true asset to the company. I had issues with a product and she sent a new one for the next day, which was a Saturday! Very impressed!
26 October 2023
Unprompted review
Reply from Snüz
Thank you so much for taking the time to review your experience, it really does mean a lot to us! Thanks so much for the name mention, Demi will be so pleased that she was able to assist you efficiently.
Best wishes,
Snuz CE Team.
Demi was lovely and got back to me…
Demi was lovely and got back to me within minutes and sorted my request
Thank you!
19 October 2023
Unprompted review
Reply from Snüz
Thank you so much for taking the time to review your experience. Thanks so much for the name mention, Demi will be so pleased that she was able to assist you efficiently.
Excellent Customer Service
Excellent Customer Service.
My Snuz Cloud that I received as a gift was not working and the team at Snuz are kindly replacing it for me. Would highly recommend!
18 October 2023
Unprompted review
Reply from Snüz
Thank you for your review! We are so sorry for the issue you originally experienced but we are so pleased that we have been able to resolve this promptly for you
Amazing customer service
Received a faulty part where a fixing came out where it shouldn't have. Contacted Snuz on Monday and was helped by Holly, was all sorted and had replacement parts by Thursday. Excellent customer service.
12 October 2023
Unprompted review
Reply from Snüz
Hi there!
Thank you so much for taking the time to review your experience, it really does mean a lot to us! Thanks so much for the name mention, Holly will be so pleased that she was able to assist you efficiently.
Best wishes,
Snuz CE Team.
Brilliant customer service
The customer service at Snuz have been amazing helping me with a issue I had with my snuzpod4,
One item was faulty so I contacted the team via telephone and same day they sent out a replacement for the faulty part on next day delivery!
Was shocked with how fast the service was.
Demi, who was the agent dealing with this issue for me was so attentive, friendly and understanding.
11 October 2023
Unprompted review
Reply from Snüz
Thank you for your review! We are so sorry for the issue you originally experienced but we are so pleased that we have been able to resolve this promptly for you. Thank you for naming Demi, she will be so pleased that she has been able to help.
Best wishes
Snuz CE Team
A part of my snuzpod had broken after a…
A part of my snuzpod had broken after a few months of use, I emailed in and in less than 24 hours Demi had a replacement part shipped. We love our snuzpod and the customer service is the best I’ve experience. Thank you Demi!
15 September 2023
Unprompted review
Reply from Snüz
Thank you so much for taking the time to review your experience, it really does mean a lot to us!
Best wishes,
Holly
Can not fault the customer service I…
Can not fault the customer service I have received from Demi. Friendly, efficient and nothing was too much trouble. A credit to the business.
6 September 2023
Unprompted review
Reply from Snüz
Thank you so much for taking the time to review your experience, it really does mean a lot to us! Thanks so much for the name mention, Demi will be so pleased that she was able to assist you efficiently.
Best wishes,
Snuz CE Team.
Highly recommend
We live in Sweden and bought SnüzPod 4 through Amazon. Being unsure about sheets and one step of the assembly, we contacted Snüz UK and have been helped by Holly. They have been very professional and polite and helped us in resolving all issues. I highly recommend them. Also the product has a great finishing and feels like premium quality.
23 August 2023
Unprompted review
Reply from Snüz
Thank you so much for taking the time to review your experience, it really does mean a lot to us! Thanks so much for the name mention, Holly will be so pleased that she was able to assist you efficiently.
Best wishes,
Snuz CE Team.
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