Snüz Reviews 337

Great customer service.
Tegan was super helpful and ensured my query was responded to and dealt with quickly.
Great

Parcel didn’t arrive. Tegan from customer services emailed to say they would investigate and a refund would be issued within 24 hours. I’ve emailed and emailed to chase this and rang the customer service line that always seems to be closed. DO NOT BUY FROM THIS COMPANY! Worst customer service ever.

Excellent product and excellent customer service.
We have the Snuzpod 4. We noticed a fault with one of the legs which meant we couldn't attach the reflux bar. We contacted Snuzpod and they sent out a replacement part which arrived in 2 days. Our issue is now resolved. I'm really impressed and highly recommend.

Excellent customer service. Tegan was brilliant. I had an issue where a part wasn’t aligning up. She sent me a new one that same week. That also wouldn’t fit properly and so she sent me x2 of every part on the side that wasn’t correct just in case and everything fits perfectly now. People are quick to complain but we need to recognise good customer service when we receive it. Thank you so much. 1st class experience and my problem has been solved quickly.

Had an issue with an old Snuzpod4 that had pealed paint from all the edges. Even though it was out of warranty and not something they had seen before, they still replaced it next day, free of charge.

Snuz are an example of great customer service and genuine care for their users. Will continue to always buy from them!

Absolutely frustrating experience as first time parents. Ordered all bassinet, sheets, accessories etc. We paid $70 for 2 pack of bassinet sheets, waited weeks for delivery and received the wrong items, twice! Living overseas on a US military base, we don’t have access to USPS for returns and customer service told us nothing could be done. Left feedback to seller, no response. If they can’t fix a simple order mistake, what if something was wrong with the actual bassinet?! International buyers, beware, if they mess up, you’re the one paying for it. A complete waste of money. I chose this company for its supposed quality, never again.

Very helpful and cooperative staff after parts of our delivery were damaged during transit. Replacement parts were sent immediately. Tes even allowed us to exchange a mattress when we discovered it was the wrong size..

Great customer service. We received the snuz studio as a gift and it was from a different supplier not bought directly from Snuz but they replaced the faulty part with no questions asked. Tegan was exceptional throughout and kept us updated.

I recently had an issue with my snuzpod 4 and unfortunately had a few different problems which happened, which really put me off the snuzpod. But the service I received from Tegan was absolutely amazing and was so quick in solving the different issues I had, and making sure I received everything in perfect working condition which I’m so grateful for. So impressed with her service and how kind and understanding she was.

Fantastic service. Had a small problem with the mattress after it came out of the box and it hadn’t flattened correctly. They quickly addressed the issue and sent me out a replacement. Highly recommend

Great service from Tes in Customer Services. Thanks

I am extremely satisfied with the customer service at Snuz.co.uk! From the very first contact, they were fast, friendly, and incredibly helpful. They took the time to understand my question and immediately provided a suitable solution. The entire process was smooth and professional, making me feel truly valued as a customer. This is customer service at its best – a company that genuinely cares about its customers. I would highly recommend Snuz without hesitation!

Tes helped me smoothly and quickly and thank you for the GDW offered.

Brilliant customer service from Demi! Went above and beyond to ensure that my issue was sorted! Thank you so much!

I cannot recommend Snuz, the quality and customer service more. Tegan from the customer service team was really helpful and did go far and beyond.
Normally I don’t leave reviews but they definitely deserve one,
Recommend and I hope this helps others if possible be reassured,

Prompt response and succesfully resolved with help from Tesni.

Contacted Customer Service due to a stock issue. Swift, professional response (from Tegan) that resolved everything and ensured delivery before my son's arrival. Very impressed

Tes helped me with a previous incorrect order, she really put herself in my shoes and solved my problems. She searched for the right item for me and told me what would be best for me. I really appreciate her help.

I had a query with my order and i dealt with Demi who was able to rectify the issue not only with effectiveness but with total professionalism
i couldn't be happier with the call i made, i don't usually leave reviews unless i feel a company have gone above and beyond which i felt Demi did.
she is a credit to your company