Update: received the order over a month later after shipping. Snus are good, good quality, outside of the duty costs it’s a good price from the company itself, and I appreciate the response from the... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Well, I think the transaction went well, albeit some of my favorites can no longer be shipped to USA. One of the bonuses "Tropical Heat", I received, is better than a delicious candy, and the taste... See more
Company replied
Firstly, there was no tracking or shipment details issued. I had to follow up multiple times. The sad part is although it was said to have been shipped on the 27th of March, I am yet to receive th... See more
Company replied
Company details
Written by the company
When ordering snus online from SnusExpress, you'll get the freshest snus and best price! Brands like General, Catch, Göteborgs Rapé, Oden's and Thunder snus
Written by the company
- FAST SHIPPING – WORLDWIDE!
- Buy Swedish snus and tobacco-free nicotine pouches from SnusExpress.com. We ship to over 170 countries with multiple fast shipping options. Choose the best option for you!
- CHOOSE FROM A BIG SELECTION OF SNUS!
- SnusExpress.com offers over 450 products, providing one of the largest selections of Swedish snus and tobacco-free nicotine pouches online. Explore various high-quality and popular brands!
- WORLD-CLASS CUSTOMER SERVICE!
- Contact our customer support team for any questions or assistance. We're here to help and provide you with excellent service.
Contact info
Box 2180, 531 02, Lidköping, Sweden
- info@snusexpress.com
- snusexpress.com
3.1
Average
258 reviews
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Good service
18 June 2025
Reply from SnusExpress.com
Thank you for your feedback. We're glad to hear you were satisfied with the service!
Very fast shipping to NZ this time!
12 June 2025
Reply from SnusExpress.com
We're happy to hear that you received your order quickly. Thank you for your positive feedback; we appreciate it.
Very slow shipping with no updates as…
Very slow shipping with no updates as to when to expect.
11 June 2025
Reply from SnusExpress.com
We regret that our shipping was slow and updates were lacking. We appreciate your feedback and we'll review our processes.
What customer service?
What customer service?
I have sent 3 emails to this company about my most recent purchase, I am yet to get a reply. My order has been shipped but I have not received any tracking information, so I have no idea when I will be receiving my order. But they have managed to find enough time to send me an email asking to review my order, so here we are. Order at your own risk because if anything goes wrong, you're on your own. I don't think this company understands what customer service is
11 June 2025
Reply from SnusExpress.com
We apologize for the lack of response to your emails and the absence of tracking information. We are sorry you haven't received the support you expected. We'll investigate your order's status and improve our response times. Thank you for bringing this to our attention.
Always reliable
Always reliable, shipping goes fast, never any problem except for a couple of times with customs, but that is not Snus Express's fault. Five stars!
11 June 2025
Reply from SnusExpress.com
We're happy to hear that our service is reliable for you! We appreciate your recognition of our fast shipping and that customs issues are beyond our control. Thanks for your review!
Great customer service
Great customer service! Quality range of products, fast shipping and excellent communication - thank you! :)
17 June 2025
Reply from SnusExpress.com
We're happy to hear that you had a great experience with our customer service and products! We appreciate your kind words about our fast shipping and communication. Thank you!
Canadian shipping is long, but product is good
Update: received the order over a month later after shipping. Snus are good, good quality, outside of the duty costs it’s a good price from the company itself, and I appreciate the response from the company.
Ordered a long time ago, no tracking available without paying the whole price of the order over again. Which is fine, I get it, I’m ordering overseas and don’t want to pay any more extra than I have to. I only post this review to likely warn other Canadians, and perhaps get a response, that this seems like a scam. I feel like I just threw money into the ether, never to be seen again. That being said, I’m not blaming the company or being bitter, it was my decision and I’m fine with it, but maybe it doesn’t have to be yours as well!
9 June 2025
Reply from SnusExpress.com
We appreciate your feedback and regret that the lack of affordable tracking caused concern. We acknowledge your experience and will review our shipping options for Canadian customers. We value your insight.
I ordered
I ordered, it came. But I didn't order everything I wanted, because it was out of stock.
13 June 2025
Reply from SnusExpress.com
We regret that some items were unavailable. We appreciate your order and are sorry you didn't receive everything you wanted due to stock issues.
Seems like a scam lately
It's been almost a month since my last order and over two months since previous, I still didn't receive anything, and I presume I never will. Older orders was ok though, delivered in no more than a week.
3 June 2025
Reply from SnusExpress.com
We appreciate you taking the time to share your experience. We are sorry to hear that your recent order has not arrived. Please be assured that we'll look into this issue to determine what happened.
Package is not delivered seems like a fake site don't waste your money
Package is not delivered ! Nor was I contacted for the same at any point. Seems like a fake site . Don't order ..
No there's no option to contact customer service .
12 May 2025
Reply from SnusExpress.com
We regret that your package wasn't delivered and that you weren't informed. Have you already contacted our customer service about this matter?
Okey
Well, you forgot my order. And it wasnt before 7 days after when i sent a complaint email it suddenly were sent. But an answer on the email i didnt receive.
4 June 2025
Reply from SnusExpress.com
We regret that your order was missed and that you did not receive a timely email response. We appreciate your feedback and will investigate how we can improve our order and email response process.
Fast shipping
10 January 2025
Reply from SnusExpress.com
Thank you for your positive feedback. We are very happy about that! :-)
Good service
26 May 2025
Reply from SnusExpress.com
Thank you for your positive feedback. We are very happy about that! :-)
I NEVER RECEIVED MY ORDER AND SENT 5…
I NEVER RECEIVED MY ORDER AND SENT 5 MESSAGES WITH NO RESPONSES. THIS WAS 3RD TIME ORDERED FROM THEM AND THE FIRST 2 TIMES WERE GOOD, THIRD TIME NEVER RECEIVED AND I LOST OUT ON $100
1 March 2025
Reply from SnusExpress.com
We regret you did not receive your order and apologize for the lack of response to your messages. We are sorry for any frustration caused. I would ask you to send a direct email to mail@snusexpress.com.
It never got here.
Over $100 order, and i never got my order. When i notified you, i was told basically "oh, that's a shame, check with your postal carrier, and there's really nothing we can do to help you."
So yeah, not even a refund or credit offer. Shame too, cause I can't buy tobacco here in the Philippines other than cigarettes. And i do a couple cans a day. Y'all could be making bank, but you messed it up with really horrible customer service and follow through.
1 March 2025
Reply from SnusExpress.com
We regret that your order did not arrive and that our support was unhelpful. We are sorry for the frustration this caused, especially given your location and needs. We'll review your experience to improve our service. Thank you for your feedback.
NEVER ORDER FROM HERE!
Do Not order from here! Its a Scam!
I ordered 13 weeks ago and still haven't received anything!
They advertise fast delivery which as you can see is a complete lie and they also advertise 'World Class Customer Service' which could not be further from the truth. They don't even read the content of your email let alone send responses that offer a smidge of information. They are useless!
20 May 2025
Unprompted review
Reply from SnusExpress.com
Hi Connor! We appreciate you taking the time to share your experience. We understand your disappointment with the delayed order. We are looking into this issue to improve our delivery times.
Kind regards,
Stefan, SnusExpress
Haven’t received my order (18 April I…
Haven’t received my order (18 April I ordered it and still haven’t gotten it 28 April) and they don’t answer me when I send them E-mail..
18 April 2025
WARMING DO NOT ORDER FROM THEM!
WARMING DO NOT ORDER FROM THEM!
Been using these guys for years but something recently is seriously going wrong internally.
My last two orders were never delivered and it took weeks to get a response from customer support.
I think they must be going into administration.
23 March 2025
Unprompted review
Ordered end of February and never…
Ordered end of February and never arrived. No support whatsoever from "customer service" just advised to wait longer. Lucas and team are not helpful at all. Waited for more than for weeks. Order never arrived.
Avoid guys
26 February 2025
Unprompted review
Order #220001835 Snus out of date
Ordered on 03.03.25. First and last time with them.
Half my order contained snus produced on 25.09.24 (out of date on 12.02.25).
Impossible to call customer service. I contacted them via e-mail and still no response for them.
I recommend to avoid, unless you want to play the "dry & unpleasant" snus roulette.
3 March 2025
Unprompted review
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