SnusExpress.com Reviews 

347
•
TrustScore 3.5 out of 5

3.6

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Review summary

Created with AI, based on recent reviews

Considering 111 reviews, most reviewers were somewhat happy with their experience overall. Loyal customers frequently mention that the products always arrive in great condition and express deep appreciation for the extraordinarily wide selection of available brands and tastes. Consumers also deeply appreciate the exceptionally quick shipping times, polite assistance, and the remarkably straightforward ordering process available on the digital platform. However, some reviewers were not happy with severely delayed deliveries, split parcels, and extended waiting times for their packages to cross international borders. Some people also noted significant difficulties regarding unresponsive customer support, damaged items inside packages, and unexpectedly high customs fees upon arrival.

What people talk about most

Delivery service

Consumers find delivery service to be unpredictable, as while some reviewers report receiving their orders... See more

Order

Customers consistently note ambiguous experiences with order fulfillment, as some reviewers experience very... See more

Product

Customers had ambiguous experiences with product, as reviewers reported receiving great items, while others... See more

Customer service

Reviewers highlight ambiguous aspects of customer service, with several customers praising the helpful,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

After failing to get sent my original order I asked customer support for a replacement and they managed to get it sent with track and trace and after a month it had arrived. Long wait but great servic... See more

Company replied

Rated 4 out of 5 stars

Delivery arrived in good condition. Took about a month to arrive in South Africa, which is expected with the state of the national postal service. Would be an incredible option if delivery throu... See more

Company replied

Rated 5 out of 5 stars

Recommend this site because they are very quick to send your orders,often the day after. This time i returned to my new favor. General extra strong. 20 boxes this time. For you as i was likin... See more

Company replied

Rated 5 out of 5 stars

Thanks to that this company use the CN22. The paper who make Custom´s in my and others country quicker to declare and deliverens faster i recommend Snusexpress to buy your Swedish Snus from. The C... See more

Company replied


Company details

  1. Tobacco Shop

Written by the company

When ordering snus online from SnusExpress, you'll get the freshest snus and best price! Brands like General, Catch, Göteborgs Rapé, Oden's and Thunder snus

Written by the company

FAST SHIPPING – WORLDWIDE!
Buy Swedish snus and tobacco-free nicotine pouches from SnusExpress.com. We ship to over 170 countries with multiple fast shipping options. Choose the best option for you!
CHOOSE FROM A BIG SELECTION OF SNUS!
SnusExpress.com offers over 450 products, providing one of the largest selections of Swedish snus and tobacco-free nicotine pouches online. Explore various high-quality and popular brands!
WORLD-CLASS CUSTOMER SERVICE!
Contact our customer support team for any questions or assistance. We're here to help and provide you with excellent service.

Contact info

3.6

Average

TrustScore 3.5 out of 5

347 reviews

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Asks customers to review

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3.6

All reviews

(347)

147 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very good

Very good
Everything is great customer service is great, we had little problem we solve quickly.....

9 September 2026
Unprompted review
SnusExpress.com logo

Reply from SnusExpress.com

Thank you for your review!

Rated 5 out of 5 stars

Was easy and quick!

7 September 2026
SnusExpress.com logo

Reply from SnusExpress.com

Thank you for your review!

We're glad to hear that you found the process easy and quick.

Best regards,
Snusexpress Team

Rated 1 out of 5 stars

Delayed shipments

Both of my last two orders are being held up by customs in the US. Even though they say they are allowed to ship to the US. Please fix this issue. I have never had any issues before and this is the exact same order as previous.

4 September 2026
SnusExpress.com logo

Reply from SnusExpress.com

Thank you for your feedback.

We’re sorry to hear about the delay with your recent orders. We have contacted you directly to help resolve the issue.

Best regards,
Snusexpress Team

Rated 1 out of 5 stars

No indications of customs issues and false declarations

Normally, companies indicate at checkout that additional customs fees are to be expected, if that is the case. Especially since I was asked when I opened the page whether I wanted to access the Swiss site, I assumed that there would be no customs fees. I was therefore very surprised when, upon receiving the package, I had to pay customs fees equal to the total value of my order. In addition, the package was incorrectly declared. It said “4 nicotine pouches, tobacco-free” on the package, but two of them were actually nicotine-free and would therefore also be tax-free in Switzerland. Because of the incorrect declaration, I had to pay tax on those two packs as well, even though they would have been tax-free. All in all, it was a very bad experience, and I would neither recommend SnusExpress nor order from them again.

edit: After a tedious email exchange, I was refunded the entire order

24 August 2026
Unprompted review
SnusExpress.com logo

Reply from SnusExpress.com

Hello!
Please contact our customer service team so they can look into this matter and assist you further. Thank you for your understanding.

Rated 4 out of 5 stars

Great selection of snus.

After failing to get sent my original order I asked customer support for a replacement and they managed to get it sent with track and trace and after a month it had arrived. Long wait but great service.

9 July 2026
SnusExpress.com logo

Reply from SnusExpress.com

Thank you for your patience and for your kind words! We’re glad your replacement arrived safely and that you were happy with our service.

Rated 4 out of 5 stars

Trustworthy, but limited shipping options to South Africa delays delivery

Delivery arrived in good condition. Took about a month to arrive in South Africa, which is expected with the state of the national postal service.

Would be an incredible option if delivery through a courier partner was available to expedite delivery.

Order was shipped in two packages, which is a bit annoying considering that two trips to the few available post offices (rarely close to your address) are then required to collect the order.

26 June 2026
SnusExpress.com logo

Reply from SnusExpress.com

Thank you for your detailed feedback!

We're glad your order arrived safely. We appreciate your suggestions regarding courier delivery.

Please note that your order was split into two packages due to the destination country's weight limits for nicotine/tobacco products per parcel. We appreciate your understanding and will continue working to improve our service.

Desiree
Snusexpress.com

Rated 1 out of 5 stars

Order my Klint ultra strong on the…

Order my Klint ultra strong on the 7/7/26 and havent receive it. The customer service is very poor 😐 😢

7 July 2026
SnusExpress.com logo

Reply from SnusExpress.com

Thank you for your message! As explained, postal packages can sometimes take a month to arrive. We sadly need to follow that deadline. As also written to you you are welcome to get back to us after that deadline so that we then can either reship or refund the order.

Rated 5 out of 5 stars

Great experience

Great experience, fast shipping and good selection

20 March 2026
SnusExpress.com logo

Reply from SnusExpress.com

Thank you for your review! We're glad to hear you were happy with the selection and fast shipping. Welcome back anytime!

Rated 5 out of 5 stars

Great value

Order arrived exactly as expected, although shipping was very slow

25 June 2026
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Reply from SnusExpress.com

Thank you for your feedback! Please contact our customer support so that we can help you further.

Rated 2 out of 5 stars

Product was very weak

Product was very weak, can’t even tell there’s nicotine in it so not sure if it was expired or bad batch. But shipping time was good

20 June 2026
SnusExpress.com logo

Reply from SnusExpress.com

Thank you for your message!

Should you believe that this was a bad batch please contact the customer support so that we can have a look at it.

Rated 4 out of 5 stars

Shipping took 4 weeks

Shipping took 4 weeks, otherwise love the products and pricing

7 June 2026
SnusExpress.com logo

Reply from SnusExpress.com

Thank you for your review!

Rated 5 out of 5 stars

Great service

Great service, delivery and Snus that won't expire for months !!!

8 June 2026
SnusExpress.com logo

Reply from SnusExpress.com

Thank you for your review!

Rated 1 out of 5 stars

1 month has passed and I have still…

1 month has passed and I have still neither received my order nor gotten a response to my email after spending close to 100usd

1 June 2026
SnusExpress.com logo

Reply from SnusExpress.com

Thank you for your review! Please contact our customer support for further help with your order.

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