Snusdirect Reviews 

8,347
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 463 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast shipping times, consistently reasonable prices, and the extensive selection of quality smokeless products available on the webshop. Consumers consistently appreciate the secure packaging, responsive communication, and the simple, seamless process of placing online orders without encountering any major complications. However, some people mentioned frustrating issues with delivery delays, extended transit times, and poor handling caused by the external courier service. A few reviewers also noted occasional problems with missing tracking updates, unresponsive customer support, or damaged packaging during international transit.

What people talk about most

Delivery service

Clients share positive opinions on delivery service, highlighting consistently fast shipping times and... See more

Product

Reviewers mention positive feedback about product quality and variety, highlighting the wide range of... See more

Order

Customers consistently note ambiguous experiences with order processes, highlighting a mix of highly... See more

Price

Reviewers highlight positive aspects of price, noting that costs are fair, very reasonable, and often cheaper... See more

Quality

People report positive experiences with quality, highlighting that items consistently arrive in great... See more

Reviews shaping this summary

Rated 5 out of 5 stars

You will always get a fair price. Regarding the free shipping within, it's even a good price. As this might be the most important aspect for most people, I really want to praise again the fabulou... See more

Company replied

Rated 5 out of 5 stars

I placed the order quickly, and I can say it arrived super fast. Ordered on Saturday, and it was already in Lithuania by Tuesday. All products arrived intact, within their expiration dates, and the gi... See more

Company replied

Rated 5 out of 5 stars

Product was ordered on Jan 9th and dispatched within 24-48 hours. Then UPS took 4 working days for delivery to Lux. Product was received as ordered. Pretty smooth experience. Will order again. Hope th... See more

Company replied

Rated 5 out of 5 stars

quick to send, quality of products is the same as the shelves (some good, some old, really depends on the brand and how much gets moved) but oackaging is pristine

Company replied


Company details

  1. Food, Beverages & Tobacco

Information provided by various external sources

Buy tobacco free snus and nicotine pouches on Snusdirect.eu. Secure payments. Fast deliveries and good prices.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

8K reviews

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4.4

All reviews

(8,347)

1,113 reviews in the last 12 months

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Rated 2 out of 5 stars

Delivery time is not accurate

Delivery time is not accurate

28 January 2026
Snusdirect logo

Reply from Snusdirect

We’re sorry for the inconvenience. We appreciate your feedback and will work to improve our delivery estimates.

Rated 5 out of 5 stars

Very good

Very good product

23 January 2026
Snusdirect logo

Reply from Snusdirect

Thank you! We’re glad you’re happy with the product.

Rated 5 out of 5 stars

On time delivery ,quick response to…

On time delivery ,quick response to queries .

28 January 2026
Snusdirect logo

Reply from Snusdirect

Thank you for your feedback! We’re glad to hear you’re happy with our on-time delivery and quick responses.

Rated 4 out of 5 stars

Snus Direct is great

Snus Direct is great, but they need to get rid of UPS as the delivery service. I am in Portugal and there is always a problem with UPS deliveries arriving on time.
So far,UPS has taken 1-2 weeks to deliver the SNUS product.

23 January 2026
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Reply from Snusdirect

Thank you for your feedback. We’re sorry to hear about the delays with UPS in Portugal. We truly appreciate you bringing this to our attention, and we’ll continue working to improve our delivery options to make sure your orders arrive on time.

Rated 5 out of 5 stars

I am a returning customer and…

I am a returning customer and everything always go smoothly , excellent service, keep it up

29 January 2026
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Reply from Snusdirect

Thank you for your continued support! We’re delighted to hear that everything goes smoothly and that you’re happy with our service

Rated 5 out of 5 stars

Very quick delivery and items delivered…

Very quick delivery and items delivered in good condition as described. I will return

22 January 2026
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Reply from Snusdirect

Thank you for your feedback! We’re glad your order arrived quickly and in good condition. We look forward to serving you again.

Rated 5 out of 5 stars

I appreciate this company for providing…fast service, good prices , wide range of products to choose from

I appreciate this company for providing a wide range of choice on smokeless product snus. The delivery are is fast and charges are very resonable also prices are very resonable.

21 January 2026
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Reply from Snusdirect

Thank you for your kind words! We’re glad you appreciate our wide range of snus products, fast delivery, and reasonable prices. We look forward to serving you again!

Rated 5 out of 5 stars

Super

I placed the order quickly, and I can say it arrived super fast. Ordered on Saturday, and it was already in Lithuania by Tuesday. All products arrived intact, within their expiration dates, and the gifts were included. I look forward to continuing our cooperation. Thanks to the team for the order!

26 January 2026
Snusdirect logo

Reply from Snusdirect

Thank you for your kind feedback! We’re glad your order arrived quickly and everything was perfect. We look forward to serving you again!

Rated 5 out of 5 stars

Quick delivery

You had the products I wanted in stock, and delivery was fast.

19 January 2026
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Reply from Snusdirect

Thank you for your review!

Rated 5 out of 5 stars

Quick

Quick, good prices

19 January 2026
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Reply from Snusdirect

Thank you for your review!

Rated 4 out of 5 stars

Delivery was supposed to be done in the…

Delivery was supposed to be done in the late day but UPS came in the morning. Luckily someone was there to collect the delivery. But if no one was there it would be a hassle for me as a customer.

16 January 2026
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Reply from Snusdirect

Thank you for your feedback! We sadly can not influence the delivery times of UPS. We recommend to check if these might be adjustable through MyChoice.

Rated 5 out of 5 stars

Very fast

Very fast. Very Fresh. Fix Watermelon was sold out and was restocked and updated online quickly.

16 January 2026
Snusdirect logo

Reply from Snusdirect

Thank you for your feedback!

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