Snusdirect Reviews 8,772

TrustScore 4 out of 5

3.9

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the product selection, highlighting the wide variety of nicotine pouches available and the quality of the items. Many people appreciate the efficient and fast shipping, often noting that orders arrive sooner than expected. The service is frequently described as excellent, with consumers valuing the helpful support and prompt resolution of any issues. However, some customers have experienced issues with delivery, including orders not arriving or being significantly delayed, particularly when shipping to certain countries. There are also mentions of unexpected import and brokerage fees, which can make the final price much higher than initially anticipated. A few people also reported receiving incorrect items or substitutions that were not to their liking.

What people talk about most

Delivery service

Reviewers highlight ambiguous aspects of delivery service. Many customers praise the fast delivery times,... See more

Order

Users describe ambiguous interactions with order. While many customers praise the speedy and correct handling... See more

Product

Customers consistently note positive experiences with product quality and selection. Many reviewers praise... See more

Service

Reviewers mention positive feedback about service. Many customers praise the fast service and turnaround,... See more

Price

Consumers find price to be ambiguous. Many reviewers praise the competitive and fair pricing, with some... See more

Based on these reviews

Rated 3 out of 5 stars

Have ordered from SnusDirect a few times now. Often quite pleased however sometimes not so much. A few times they’ve either gotten parts of the order wrong, or substituted if out of stock however the... See more

Company replied

Rated 3 out of 5 stars

SnusDirect was great, but I never got my product because UPS in Costa Rica, acting on behalf of CR Customs, wouldn't let it through without a lot of paperwork, time, and money. Not worth it so I ab... See more

Company replied

Rated 5 out of 5 stars

I love that I can upload my prescription and then it will be attached to my order so no issues with Australian customs (known to be trigger happy). This time I tried the 77 Ice Mint, highly recomm... See more

Company replied

Rated 5 out of 5 stars

Great customer feedback and helpful in every way. I have had some issues with delivery's to Australia and was supported all the way through. In Australia we need a prescription for nicotine pou... See more

Company replied


Company details

  1. Tobacco Shop

About Snusdirect

Written by the company


Fast and cheap deliveries of fresh Swedish Snus. Order online at Snusdirect.com and it will be delivered to your front door within a few days.


www.SnusDirect.com
Don’t forget to add us on Instagram!
@snusdirectcom

Contact info

3.9

Great

TrustScore 4 out of 5

9K reviews

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Rated 4 out of 5 stars

Very good customer service

Very good customer service, 1st order was great, 2nd order for some reason I found the pouches to be a little weak, maybe it was just me. I will order again

9 December 2025
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Reply from Snusdirect

Thanks!

Rated 5 out of 5 stars

Easy to use website

Easy to use website, very fast delivery lots of options to order. It’s now became my go to place to get my snuss

15 December 2025
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Reply from Snusdirect

Thanks!

Rated 2 out of 5 stars

Small unfortunate error

Everything in my order was correct however I ordered Soft Toffee pouches and I got sent Wintergreen instead I can see how this happens as the tins look very similar but it’s unfortunate as Im not a fan of Wintergreen and now I have 5 full ones. Also the Orange Apple tins expire in 02/26 and I found them to be dry.

15 December 2025
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Reply from Snusdirect

Hello! We are sorry for the mix-up! Please contact our customer support directly for further help!

Rated 1 out of 5 stars

My order never arrived

8 December 2025
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Reply from Snusdirect

We are sorry to hear that your order did not arrive. Please contact our customer support for further help!

Rated 5 out of 5 stars

Great website

Great website, great selection of snus and fast postage

8 December 2025
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Reply from Snusdirect

Thanks!

Rated 1 out of 5 stars
Snusdirect logo

Reply from Snusdirect

Hello! We are sad to hear that your order never arrived. Please contact our customer support regarding the issue so that we can help you further!

Rated 1 out of 5 stars

Due to delays and late delivery

Due to delays and late delivery, and also because you did not put the shipment in one box .

11 December 2025
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Reply from Snusdirect

Thank you for your feedback! For specific delivery instructions please leave a comment when ordering.

Rated 5 out of 5 stars

Good

best quality

9 December 2025
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Reply from Snusdirect

Thanks!

Rated 5 out of 5 stars

Excellent Service and Pricing

Great experience with Snusdirect. Delivery was super quick and discreet, and their online pricing is really competitive compared to other sites. I’ll definitely order again

10 December 2025
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Reply from Snusdirect

Thanks!

Rated 5 out of 5 stars

Awesome

Shipping time and prices were awesome

3 December 2025
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Reply from Snusdirect

Thanks!

Rated 5 out of 5 stars

Slightly cheaper than other…

Slightly cheaper than other competitors, fast shipping and straightforward.
Also they had a good point program.

8 December 2025
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Reply from Snusdirect

Thank you for your feedback! We’re glad you enjoyed our pricing, fast shipping, and rewards program.

Rated 5 out of 5 stars

Best Company to Order From

I’ve ordered from SnusDirect multiple times to Canada, and it usually arrives quickly without any problems. My most recent order came in only a few days. There may be import fees that must be paid for your package, but that’s not SnusDirects fault. 10/10 no complaints.

4 December 2025
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Reply from Snusdirect

Thanks!

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