Really like the snowshock no Glycerol syrup but unfortunately on my first order they sent out the wrong flavour. I did email to let them know but never heard back. Hopefully future orders will be corr... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Alan @ Snowshock been brilliant past two days as my machine wasn’t freezing and he sent us new parts and also helped us to put it on via video call. Machine wasn’t freezing off since last year and now... See more
Company replied
What an excellent company to deal with, helped through all the installation process and sorted issues on the spot Alan the technician is a great asset, really helpful
Company replied
Snow Shock is a fantastic company. Their unique slush flavor keeps customers coming back. I've been with them for 15 years across two stores. The slush is always top-notch. They provide helpful videos... See more
Company replied
Company details
- Catering Food and Drink Supplier
- Beverage Distributor
- Food Manufacturer
- Restaurant Supply Store
- Warehouse
Written by the company
Slush Machines, Slush Syrups and Slush Supplies from SnowShock, UK Wide suppliers of premium slush products. Call us today to order on 0330 053 6132.
Contact info
Unit 2, Whitehouse Road Industrial Estate, Whitehouse Road, NE15 6LN, Newcastle upon Tyne, United Kingdom
- 03300536132
- trustpilot@snowshock.co.uk
- snowshock.com
4.4
Excellent
191 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
No warranty, not returnable, zero service
No warranty, non refundable, not returnable. So what is the customer supposed to do if the product stops working in a couple of days’ time? Plus, zero support from Snow shock. Doesn’t even deserve one star.
8 June 2021
Reply from SnowShock
Hi, our aftersales team are ready to help you at any time. If you have a genuine problem with anything at all, please get in touch and we will do our best for you.
Taste like summer
Absolutely lovely... Would’ve got five stars if they came with a pouring nozzle & measurer
3 June 2021
Reply from SnowShock
Thank you so much. This video on our Youtube channel might help: https://youtu.be/CpLdiRdtphM
Pouring nozzel.......great idea ;-)
Disappointment started from day first
Paid 3 days ago and was prmoised next day delivery. And still waiting for machine. Disappointing already even machine is not here yet. Donot know what ll happen once i get delivery. Please wish me best of luck. Having a feeling that i am stuck now like.
3 June 2021
Unprompted review
Reply from SnowShock
We are very sorry to hear that your delivery is taking longer than we originally quoted, it's so frustrating when the weather is so good!
We are taking this up with our couriers. We always send on a working next day service but very occassionally the couriers do not meet our expectations. Once we are aware of a delay we can get onto it straight away.
Easy Web site to order from with clear…
Easy Web site to order from with clear images, Easy checkout & fast delivery
27 May 2021
Reply from SnowShock
Love the feedback, thank you.
Excellent service great friendly…
Excellent service great friendly company no problems thank you
20 May 2021
Reply from SnowShock
Thats lovely to hear, thank you.
Poor communication
Poor communication - a person should be available rather than waiting for email support for ordering parts and service related questions.
20 May 2021
Reply from SnowShock
Sorry you had a bad experience. Customers can have a text conversation, a chat conversation via the support page of the website or an e.mail conversation, which are all immediate ways of getting help as well as looking at our support pages on the website. This is a brilliant self help resource ,which identifies your problem and has links to the part you need. Also our Youtube videos help with fault finding and if needed the fitting of new parts. Telephone calls too, however this may not always be the quickest way dependant on the volume of calls. We know it's frustrating if you want help straight away, but if the phone lines are engaged, it may take a little longer. We hope you have solved your problem, but if you need any more help please get in touch.
Such a good company to do business with…
Such a good company to do business with . Any problems and they are quick to respond and resolve
18 May 2021
Reply from SnowShock
Thanks for your comments, very kind.
Easy ordering system and quick delivery.
15 May 2021
Reply from SnowShock
Your welcome, thanks.
You said you're deliver on time and you…
You said you're deliver on time and you did a big thanks to you 🤣🤣🤣 cheers
10 May 2021
Reply from SnowShock
Your welcome, thanks.
Reply from SnowShock
Thanks for the feedback, much appreciated.
Reply from SnowShock
Thank you for taking the time to review our service, its much appreciated.
thanks for the prompt delivery
28 April 2021
We Oder parts week ago still not…
We Oder parts week ago still not received they charge £8.00 for next day delivery after call helpline we found they don’t have parts
In stock no communication were made web site not updated. Thanks
28 April 2021
Reply from SnowShock
Sorry to hear that, we have taken measures to increase our stocks. Due to the global shortage of components stocks can be uncertain but we are confident we have fixed this problem. I believe you can expect your parts tomorrow.
Reply from SnowShock
Thanks Josh, we appreciate your feedback.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.