>I did like the experience over all.... but I don*t like the fact, that you didn't*t care for the product that I sent back, that you are actually throw away the shirt by saying : "just keep it".<... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The supplier / UPS did not want to deliver the shipment. I am still waiting about more than a week for my shipment. the support from snowcountry was perfect and all the time accessible. perfect ass... See more
Fast shipping to Germany (1day delay caused by ups, not sellers fault) with good tracking. Very competitive pricing. Will order again
Great price, product delivered quickly, well packed and in perfect condition. Big up Rick from customer service for his patience and assistance.
Company details
Written by the company
Willkommen bei Snowcountry, der ersten Adresse für Freeski- & Snowboard-Equipment. Unsere Heimat ist vielleicht nicht besonders groß - doch unsere Ideen sind es allemal! Seit 2008 bieten wir Freeskiern und Boardern aus aller Welt das coolste Equipment, das es auf dem Markt gibt.
Contact info
Astronaut 10, 3824MJ, Amersfoort, Netherlands
- +31 85 7500 162
- helpdesk@snowcountry.de
- snowcountry.de
4.8
Excellent
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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Great online store
Great online store, simple ordering process and speedy delivery. Goods arrived as announced and in perfect condition. I will always be happy to order there again.
24 April 2025
Fast, great Prices, clean Shop
My new Snowboard was delivered very fast, there was a very nice sale which made it comparetively very cheap. And i got a nice Snowboard Bag for half the price as well. Will use this shop more often in the future!
23 April 2025
Very poor delivery by UPS!
22 April 2025
Reply from Snowcountry
Sehr geehrter Herr Stichl,
es tut uns leid, dass Sie solche Probleme mit UPS hatten.
Ihre Bestellung wurde am 22. April aufgegeben, doch die Zustellung scheiterte am 23. April mit der Meldung:
„Wir konnten Ihr Paket nicht zustellen. Es wird zu einem sicheren UPS-Standort weitergeleitet.“
Am 24. April haben Sie die Sendung dann selbst beim UPS Access Point abgeholt.
Haben Sie bereits Kontakt mit UPS aufgenommen oder gibt es etwas, bei dem wir helfen können? Wir möchten sicherstellen, dass Sie zufrieden sind – könnten Sie uns bitte mitteilen, warum Sie uns möglicherweise nur mit 1 Stern bewertet haben? Ihr Feedback hilft uns, uns zu verbessern.
Wir freuen uns auf Ihre Rückmeldung.
Mit freundlichen Grüßen,
Team Snowcountry
Best prices and super fast delivery
Best prices and super fast delivery, even though a snowboard is not standard delivery measurements
22 April 2025
Rapid and reliable
Rapid, reliable delivery. In Switzerland, good for purchases where total cost (inc. Shipping) doesn't exceed SFr 60, since VAT and Zoll charges generally aren't collected for shipments below that amount.
21 April 2025
Time of delivery and availability of…
Time of delivery and availability of products as well as great sale offerings
3 April 2025
Great customer service
The first shipping included a ski goggle with an interchangable lens.
Two months after ordering, I noticed that the lens had the wrong size.
They provided a shipping label to replace the lens.
Great customer service!
1 April 2025
Fast delivery and an adequate package…
Fast delivery and an adequate package for a snowboard.
24 March 2025
UPS is a bad choice
Please NEVER use UPS as a distribution "servicer" any more. With the recent delivery I had massive problems due to lack of communication and wrong delivery by UPS.
Anything else was fine, but this is a deal killer.
26 March 2025
Unprompted review
Reply from Snowcountry
Dear Customer?,
Thank you for your feedback. We’re sorry to hear about your experience with the shipping provider. While we aim for smooth deliveries, we acknowledge that occasional issues can arise with carriers.
For orders to Germany, we do offer alternative shipping options (DPD/DHL) at an additional cost, as clearly stated during checkout. Customers are free to choose their preferred carrier based on their needs.
That said, we take all feedback seriously and will review this matter internally. Please verify your order details, so we can better understand the situation, please contact us directly.
We appreciate your input and hope for a more positive experience in the future.
Kind regards,
//Dennis
Team Snowcountry
Everything Perfect
Everything is great. Fast international shipping. The product matches the description. I recommend this shop.
18 March 2025
Everything fine!
12 March 2025
delivery as expected
I bought my new Snowboard on a weekend, got notified by monday and held it in hands by tuesday. No problems, no issues
10 March 2025
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