My wife and I both went through the…
Following is the email we sent to the executive director of Snowbird Advisor regarding our poor experience with their travel insurance provider. He responded to say he would investigate and get back to us … no reply from Mr MacKenzie to date and that was a year ago!
Dear Mr. MacKenzie,
My wife and I are Canadian Snowbirds and feel fortunate to spend the Winter months in Naples, Florida. That being said, we contacted The Canadian Snowbirds Association prior to this year's departure to inquire about your association's Travel Health Insurance options.
Our first question was: "Is COVID19 covered?"
The answer was "YES."
Since we have Travel Health Insurance through Manulife for the first 90 days per trip our next question was: "Do we have to purchase your company's Top Up Travel Health Insurance prior to departure?"
The answer was "No".
We even filed The Canadian Snowbirds' online Travel Health Insurance form to request a quotation before we left Canada. Our premium was $708.00 CDN including coverage for COVID19. Since we were told we could "Top Up" while out of Canada we waited to do so. When we called the number provided on your website this afternoon we were surprised to receive a quotation of $990.00 CDN and COVID19 is not covered!
Needless to say, we feel misled, shocked and disappointed by our interaction with the insurance provider your association referred us to. Under the above mentioned circumstances we felt compelled to let you know about this disappointing experience.
Thank you in advance for your attention to this matter.
We remain yours truly,
Peter Leupold and Dr. Susanne Lajoie