Snov.io Reviews 1,551

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 183 reviews, reviewers overwhelmingly had a great experience with this company, often highlighting the impressive and easy-to-use platform that focuses on email delivery and saves a tremendous amount of time. Customers consistently praise the staff for their helpfulness, professionalism, and positive attitude, making interactions pleasant and productive, especially during onboarding. The customer service is frequently highlighted as exceptional, with many people appreciating the personalized, understanding approach and quick response times. The service provided is often described as excellent, with consumers noting the efficiency and ease of their overall experience, from lead generation to drip campaigns. However, some reviewers were not happy with communication, mentioning slow responses and inconsistencies that made previous conversations seem unreviewed. A few other people also felt that the platform had glitches, such as deleting finished email templates, and expressed dissatisfaction with the credit system consuming quickly without usable data. Additionally, some customers reported issues with email deliverability dropping and concerns about the warm-up process not being disclosed during onboarding.

What people talk about most

Staff

Consumers consistently report positive experiences with the staff, highlighting their helpfulness, quick... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the helpfulness, responsiveness,... See more

User experience

Clients share positive opinions on user experience, with many describing it as well thought out, clean,... See more

Service

People report positive experiences with service, often highlighting the fast and helpful customer support.... See more

Response time

Customers consistently note positive experiences with response time, with many praising the fast and prompt... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I'm genuinely impressed with Snov.io. The platform is impressive, easy to use, and clearly focused on getting your emails delivered. Not only are the core features (Email Finder, Verifier) powerful, b... See more

Rated 5 out of 5 stars

We had a great Onboarding experience with Daniela Mitsitsei, and would highly recommend having her onboard for the set up and initial execution journey. What stood out for us was the guidance with c... See more

Rated 5 out of 5 stars

I’ve been using Snov.io for lead generation, cold outreach, email verification, and drip campaigns — and I couldn’t be more satisfied. The platform is intuitive, everything is easy to read, navi... See more

Rated 5 out of 5 stars

I worked with Jean at Snov.io to clean up my campaign and improve my email deliverability. He helped me fix my list, improve inbox placement, and remove the technical issues that were holding ever... See more

Company replied


Company details

  1. Software Company
  2. Business Development Service
  3. CRM Provider

Written by the company

Snov.io is a multichannel lead generation and outreach automation platform that helps B2B teams find qualified leads, automate email and LinkedIn campaigns, and manage deals in one built-in CRM.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

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No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

⭐⭐⭐⭐⭐ Outstanding Support from Fernando - Truly Exceptional Experience

I’ve just set up my Snov.io account using my personal Gmail, and I honestly couldn’t be happier with the experience.

Fernando from online support was absolutely brilliant. He stayed with me on live chat for over 1 hour and 20 minutes, guiding me through every single step of the setup process. Thanks to him, everything worked first time, saving me an enormous amount of stress and time.

Fernando was incredibly patient, kind, well-mannered, and genuinely supportive throughout. He really listened, took the time to understand my situation, analysed what I was trying to achieve, and then calmly walked me through the correct approach right through to completion.

It’s rare to come across support like this. Fernando didn’t rush, didn’t make assumptions, and made sure I fully understood everything before moving on. He made me feel supported and confident at every stage.

I’m already very happy with Snov.io, but Fernando has made my experience so far even more solid and positive.

Five stars without hesitation - thank you, Fernando!

2 February 2026
Unprompted review
Rated 4 out of 5 stars

I am very happy with the customer…

I am very happy with the customer service and the quickness of responses as well as their professionalism.

The product in itself is near to perfect but needs a couple of small tweaks here and there, but I can definitely recommend buying their product!

30 January 2026
Unprompted review
Snov.io logo

Reply from Snov.io

Glad to hear you’re enjoying the product and our support. Thanks for recommending us — it means a lot!

Rated 5 out of 5 stars

Outstanding UX and easy onboarding

Outstanding UX — the most intuitive prospecting tool I've tested. Fair pricing.
Onboarding with Valeria was exceptionally smooth; she made the learning curve nearly flat.
Solid product, solid team.

27 January 2026
Unprompted review
Rated 5 out of 5 stars

I got Zenoviy on my side most of the…

I got Zenoviy on my side most of the time, its always smooth sailing. Though easy to set up, there is always a learning curve and their support is excellent. Overall, its a great tool for sales enthusiasts.

27 January 2026
Unprompted review
Snov.io logo

Reply from Snov.io

Much appreciated!

Rated 5 out of 5 stars

I've been a user of Snov.io for awhile…

I've been a user of Snov.io for awhile and everything is great from usability to customer support!

22 January 2026
Unprompted review
Snov.io logo

Reply from Snov.io

Thanks so much for sticking with us!

Really happy to hear both the product and support have been solid for you.

Rated 5 out of 5 stars

Valerria was my account manager

Valerria was my account manager. I am extremely happy with the professionalism and knowledge that she shown. The software is reliable and working very well. On top of that, Valeriia just took it to the next level with her guidance and helping me how to navigate my self. Thank you

9 January 2026
Unprompted review

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