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Review summary

Created with AI, based on recent reviews

Evaluating 38 reviews, reviewers had a great experience with this company. Customers are really happy with the products, especially highlighting the comfort and high quality of mattresses, toppers, and pillows. Many people appreciate that the products are organic, chemical-free, and contribute to better sleep. The items are often described as supportive and durable, with some reviewers noting their longevity. However, some customers were dissatisfied with the delivery service, experiencing delays, lack of communication regarding order status, and issues with the delivery personnel. A few other people also felt that some products, like certain pillows or bedding, did not meet their expectations regarding comfort, sizing, or craftsmanship, with issues such as unsealed packaging, rough fabric, or buttons falling off.

What people talk about most

Product

Users describe positive interactions with product. Many customers are pleased with the comfort and quality of... See more

Quality

Customers had positive experiences with quality, often praising the comfort and non-toxic nature of products... See more

Delivery service

Consumers find delivery service to be ambiguous. While some customers praise fast and efficient delivery,... See more

Order

Reviewers mention ambiguous feedback about order. Some customers express satisfaction with their orders,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I got a mattress topper to soften my hard futon. It didn't do the job in that regard. :( This topper meant to offer support not the softness so I had to buy another thicker soft foam topper and place... See more

Rated 5 out of 5 stars

Apart from the delay in the delivery which was more to do with the courier, everything was perfect and the mattess is extremely comfortable- great value for money.

Rated 5 out of 5 stars

Absolutely love Snoozel Green! I couldn’t be happier with my experience purchasing from Snoozel Green. The mattress, pillow, and mattress protectors are all fabulous – incredibly comfortable and... See more

Rated 5 out of 5 stars

The mattress we purchased from you is the best we have ever owned. It is amazingly comfortable. Not too hard, not too soft, just right. Thank you so much for making such beautiful sleep products. *... See more


Company details

  1. Bedroom Furniture Store

Written by the company

Working directly with our manufacturers to produce natural, chemical free, non-toxic products for your bedroom. We want everyone to be able to sleep naturally.


Contact info

4.1

Great

TrustScore 4 out of 5

299 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Great mattress

Great mattress! It's comfy, my husband finds it more comfortable than me but that's just because I've got a bad back.

Now to the not so good:- it took 3 weeks to deliver it, despite saying it's in stock on the website. We had to sleep for 3 weeks on airbeds because the previous mattress had to be sent back, because it just wasn't comfortable and it made my back ache all the more.

Apart from that, I recommend the mattress!

31 May 2024
Unprompted review
Rated 5 out of 5 stars

Great purchase

I have now had my mattress for 6 weeks and can honestly say I have slept well. I no longer get night sweats like I did with my old mattress and I’ve not had broken sleep since using this mattress. I am also underweight and was expecting the mattress to be too firm for me but I’m so happy I tried this mattress as it’s not as firm as thought. It was a great purchase and I’m super happy with it and the extra bonus is that it’s non toxic. Thank you Snoozel Green.

4 July 2024
Unprompted review
Rated 5 out of 5 stars

Well worth the wait…!

I am so glad I took the leap and ordered the snoozel mattress - I had wanted an organic natural material mattress for quite a while but held back because of the cost. I eventually discovered Snoozel Green and was reassured by reading reviews like this on trustpilot.
I am so impressed by the quality and comfort - its beautifully made and in just under a week I am sleeping really well and have lost the lower back ache that I had been learning to live with on waking every morning…
The mattress arrived extremely well packaged which I really appreciated - there were a few hiccoughs re delivery but Snoozel kept me informed and now I am of the opinion it was 'well worth the wait'. I also have the mattress protector which fits well and is again very good quality and worth the extra money.
I highly recommend this company.

25 June 2024
Unprompted review
Rated 5 out of 5 stars

Great communication super comfy bed

Great communication from tis small company - and me and my husband have never slept better than on our snoozel green lovely mattress. it felt a little firm at first but we absolutely love it - thank you!

23 November 2023
Unprompted review
Rated 5 out of 5 stars

ethical and affordable

I bought the mattress because of the companies environmental stance .I bought my daughter one last year and she loves it. was very pleased to get hold of one of the "returned" mattresses for myself so saved a lot on the purchase .Cant see why anyone would return one of theses mattresses though. Lovely to unpack something that doesn't smell of chemicals , super comfortable and doing the right thing by the planet. great customer service, seamless delivery experience

23 June 2024
Unprompted review
Rated 5 out of 5 stars

AMAZING!!!

I co-sleep with my baby and was always concerned about the chemicals in your typical mattress but an organic one purchased previously was not at all comfortable and I returned it. The snoozel green mattress is literally amazing, I don't know how they have done this but its medium firm so perfectly suited for me and little one yet its extremely comfortable, it didn't even take me any time to get used to it it was just amazing from the first night. I am soooo pleased, when my daughter sleeps in her own room we will certainly be purchasing a smaller mattress for her. I am so happy they did the social media campaign as thats how I discovered them. Oh also it came super quick and the delivery was very well organised. THANK YOU!!

17 June 2024
Unprompted review
Rated 5 out of 5 stars

Built to last

You can feel the quality in the weight of the mattress - it's so heavy! But once in place, it feels breathable, comfortable, and stable - we get the feeling this will last us a very very long time.

18 May 2024
Unprompted review
Rated 5 out of 5 stars

Great bed

Great bed. So comfortable with the topper. We get such good sleep now.

22 April 2024
Rated 5 out of 5 stars

Wish we bought one sooner

Wish we bought one sooner! So comfortable. And love that when I get up it doesn’t disturb my other half too.
Will be buying another for our other room I reckon!!
Xx

13 May 2024
Unprompted review
Rated 5 out of 5 stars

Early days, but so far - fab!

My mattress was delivered two days ago. A completely hassle free buying experience and an amazing delivery company. The two-man crew were so helpful - I had a three hour slot allocated the day before and the called half an hour before they got to me on the day.

The mattress is so nice! It's very thick (high) compared to the competition and oozes quality. Make sure you have fitted sheets for a deeper mattress. I've slept on it two nights now and I just love how it feels. It's like my body can tell it's natural. I have a wool mattress protector, a wool duvet, wool pillows and 1000% cotton covers so I am cocooned in nature.

What a brilliant purchase!

18 April 2024
Unprompted review
Rated 5 out of 5 stars

Great big mattress bliss

The mattress was not compressed, not too soft but just right! I love it, however I didn't realise how deep it is or how heavy I'm a short person.
I still love my mattress

15 April 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic mattress

Fantastic mattress - this is a purchase I feel really good about. My husband and I spent weeks researching mattresses, and have commented several times in the past five months how we have zero regrets going for the more expensive, but super high quality mattress. We ended up buying a refurbished one for our guest room as well, and our friends have asked us where we got our mattress from because they found it so comfy--without any prompting from us!

20 January 2024
Unprompted review
Rated 4 out of 5 stars

Delivery costs for small orders!

Excellent product and service but mind the delivery charge. We were charged £30 for the premium delivery for a mattress protector. When we queried this we were told there is a minimum order value for the free delivery of £115. The premium delivery cost is reasonable if it was a heavy mattress being brought into the house, but unsurprisingly a mattress protector is small and light and doesn’t require a specialist 2 man delivery or installation- why a more economical post or courier option isn’t available I do not understand?!

18 March 2024
Unprompted review
Rated 5 out of 5 stars

This is a wonderful mattress

This is a wonderful mattress! It’s made of organic, non toxic materials and is extremely comfortable. There are no worries about exposure to chemicals which gives me extra reassurance when I go to sleep. It is beautifully made and such a high quality mattress. I really am extremely happy to have found Snoozel Green!

11 February 2024
Rated 5 out of 5 stars

So far so good

So far so good! Felt a bit hard the first couple of nights, but have really adjusted to it now. My long standing hip pain has eased and I'm sleeping really soundly. Really happy to now be sleeping on natural materials.

11 February 2024

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