Ordered an item and was given an…
Ordered an item and was given an invalid tracking number for the package. After two weeks the package has still not arrived and ultimately dont expect it to at this point.
25 December 2025
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
2.3
Poor
6 reviews
Replied to 25% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
No communication, never received
I placed an order with the money taken, never received an order confirmation email, never received any replies asking for confirmation and after reading these reviews I don't expect to receive the item. Have requested a refund and heard nothing. Very disappointed.
27 November 2025
Unprompted review
Still haven’t received item ordered 2…
Still haven’t received item ordered 2 weeks ago
12 November 2025
Never received our orders
Never received our orders, my 11 year old spent his birthday money ordering two keyrings and paying £5.99 for 2 - 5 working days delivery. Been over 3 weeks now and no order. We have emailed several times and no answer. Do not buy from this site.
7 July 2025
Unprompted review
Reply from Sneakerchainco
Hi Mandy,
We’re truly sorry to hear about this experience, especially as it involved your son spending his birthday money — we completely understand how disappointing this must have been. This is certainly not the level of service we aim to provide.
We have been unable to locate an order under your name in our system, which makes us wonder if there may have been a mix-up with another company. To help us resolve this quickly, please could you provide your order number and email us directly at info@sneakerchainco.com. Once we have these details, we’ll be able to track your order and arrange either a replacement or a full refund straight away.
We appreciate you bringing this to our attention and apologise again for the inconvenience caused. Customer satisfaction is extremely important to us, and we’ll do everything we can to put this right.
Best regards,
The Sneaker Chain Co Team
Muggy drop shipping mob
Muggy drop shipping mob. Takes the cash and goes silent. He will be getting a knock. Lol
1 February 2025
Unprompted review
Reply from Sneakerchainco
Hi Adam,
We’re very concerned by your comments and take all feedback seriously. However, we have been unable to locate any order under your name in our system, and we are worried this review may not be based on a genuine purchase.
If you do have an order with us, please provide your order number and email us directly at info@sneakerchainco.com so we can investigate and resolve any issue immediately. Customer satisfaction is extremely important to us, and we always aim to provide a reliable and professional service.
Best regards,
The Sneaker Chain Co Team
****AVOID THEY TREATEN LEGAL…
****AVOID THEY TREATEN LEGAL ACTION******
Placed an order and recieved the incorrect item, messaged via chat and was told they would send a replacement and a returns label, replacement was dispatched but delayed, didn't have a return label, contacted about the delayed parcel, and was told I should of returned the incorrect order, explained I was waiting for the returns label, they emailed the label, then had this email @3am the following day
I am contacting you following on from our previous correspondence. I note that you have failed to comply with the terms of our agreement set out in full in our correspondence dated 13/12/22. I also note that you have taken delivery of your replacement order and have failed to return the order delivered to yourself initially.
This is classed as theft whether you choose to agree or not. This is very simple to deal with from our side; and will result in us billing you for the item you have decided to keep unlawfully.
Now you may think that we won’t bother to follow this up due to the amounts involved. However, I will personally be following this up as you were more than happy to immediately contact about the issue with your order; yet are happy to attempt to defraud our company out of goods after all the help and effort we went to to resolve your issue.
I have been in contact with our solicitors; and will personally be sending you an invoice for the order you have not paid for. You will have a full 7 working days to make payment for this order and settle the amount in full and final settlement of this matter. Following on from this; if payment is not received we will then send you a letter before legal action in the post; and begin the process of recouping the funds. I confirm that I have your full name and correspondence address and am more than happy to complete a small claim against yourself in order to recoup the funds if necessary.
You may think this is a joke, or is ridiculous. However, I am more than happy to take these steps as you have taken me and this company for a fool.
If you would like to avoid all this and resolve the issue at hand; please contact back to confirm receipt of the postage label and post back the order to ourself.
Awaiting your reply,
Susan Francis ~ Complaints
Sneaker Chain Co
22 December 2022
Unprompted review
Reply from Sneakerchainco
Hi there,
We’re very sorry to hear about the experience you’ve described, but we have been unable to locate any record of an order or correspondence with anyone named Susan Francis at Sneaker Chain Co. I can confirm that an individual by that name has never worked for our company.
It appears that this review may be related to someone impersonating our business. We have, unfortunately, been contacted by multiple individuals reporting negative experiences involving individuals using similar names, emails, and social media accounts to ours. We have worked closely with Action Fraud, trading standards and other agencies to investigate and have these fraudulent accounts closed down.
We sincerely apologise for the frustration caused by this situation, but based on our records, this review does not appear to relate to a genuine transaction with Sneaker Chain Co.
If you do have an order with us, or need assistance with a genuine purchase, please contact us directly at info@sneakerchainco.com and we’ll be happy to help.
Best regards,
The Sneaker Chain Co Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.