Snaw Reviews 

360
•
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Considering 317 reviews, reviewers had a great experience with this company. Customers frequently praise the beautiful design and exceptional quality of the unique mugs and cups offered here. People also mention that online ordering is very straightforward and the delicate items always arrive safely packaged. However, some people mentioned that shipping services can sometimes be slow and packages arrive much later than expected. Some reviewers were not happy with the actual product size, noting that the items are smaller than they appear in the online pictures. Additionally, a few customers expressed disappointment upon realizing the items are mass-produced overseas rather than truly handmade.

What people talk about most

Product

Users describe positive interactions with product, noting that the mugs and cups are gorgeous, well-made, and... See more

Quality

Customers consistently note positive experiences with quality, expressing satisfaction with brilliant items,... See more

Delivery service

Clients share ambiguous opinions on delivery service, with some reviewers praising timely dispatch and fast... See more

Order

Reviewers highlight ambiguous aspects of order experiences, noting that while the ordering process is very... See more

User experience

Reviewers mention positive feedback about user experience, noting that the mugs are lovely to look at, feel... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Love the travel cup, many compliments from work colleagues. Also the coasters are fantastic and will be ordering more, really good for indoor plant pots. My only critisim is from the silicone cup top,... See more

Rated 4 out of 5 stars

The products are great, brilliant quality and although on line my coffee cups and saucers looked expensive, they are not for the quality you get. My only feedback would be the speed of delivery,... See more

Rated 3 out of 5 stars

The packaging was just awful. It is amazing that the product survived. Treatment of delivery wa appalling . The product was delivered without any instructions on the best way use it. there was no... See more

Rated 5 out of 5 stars

My correspondence to Fresh Frenzy was answered the same day. They were very responsive and worked with me completely, to my satisfaction, to resolve my issue. They are professional and it's clear they... See more



Contact info

3.9

Great

TrustScore 4 out of 5

360 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 20% of negative reviews

Typically replies within 24 hours

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3.9

All reviews

(360)

310 reviews in the last 12 months

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Rated 2 out of 5 stars

I really wanted to like this mug

I really wanted to like this mug, but I honestly hated it. It’s extremely lightweight — it feels cheap, almost like plastic/PET material rather than a quality mug. The biggest issue: it gets INSANELY hot in the microwave. Not just warm — untouchably hot. The mug itself becomes too hot to hold, and the wooden handle also gets extremely hot, which defeats the purpose of having a handle at all.

Definitely not microwave-friendly in my experience. The quality feels low, it’s far too light, and overall it just doesn’t feel durable or premium. Very disappointed.

20 May 2026
Unprompted review
Rated 1 out of 5 stars

I ordered three of the Espresso cups…

I ordered three of the Espresso cups with wooden handles…. Beautiful! Problem is, two of the three handles fell off within a month. Emailed Snaw, no reply for a week. Still no reply, so leaving this review…. Poor show Snaw!

28 May 2026
Unprompted review
Rated 5 out of 5 stars

Lovely mugs and quite unique

Lovely mugs and quite unique as never seen anything like them anywhere else. Thought they would have been a bit bigger and not as narrow to hold more coffee but still love them

11 May 2026
Unprompted review
Rated 2 out of 5 stars

These look way smaller than in the…

These look way smaller than in the advertising videos ! Maybe made for espresso! It’s ridiculous to pay this much for these little cups ! I wouldn’t buy anything from them again it costs half of what I paid to return them from Canada! RIDICULOUS!

19 May 2026
Unprompted review
Rated 2 out of 5 stars

Not happy with the cup

I wasn't happy with the cup. It looks good, but the texture is rough, the design of cup's opening almost ensures that coffee will spill over the side of the cup as you drink, and the cup volume is about an ounce or so too small.

4 May 2026
Unprompted review
Rated 3 out of 5 stars

Yes I like the beautiful colour of my…

Yes I like the beautiful colour of my ceramic cup. The lid is easy to drink from but the delivery took a while to arrive. I like to take it when I’m watching a game of soccer and the rubber hand support helps when my drink is hot. It is very good quality. Thankyou

14 May 2026
Unprompted review
Rated 1 out of 5 stars

It's an overpriced scam

It's an overpriced scam. Do not buy. Purchased a set of 4 Vintage Industrial Coffee Cups and a set of 4 Smoky Gray Glass Slanted Coffee Cups with "Wooden Handle".

The "Industrial" cups seem fine. Way overpriced.

The Glass Slanted cups seem plastic. The "wooden handle" most certainly is plastic. The handles are glued on, you can see it. There's ten different companies selling the exact same cups on Amazon right now and they're significantly less expensive.

Do NOT waste your money here.

11 May 2026
Unprompted review
Rated 3 out of 5 stars

The cups are interesting but not…

The cups are interesting but not perfect. Some of the colors are not quite as pictured. The way the cups sit in the holder is very cool. Unfortunately, they don't fit as "comfortably" or as smoothly as I'd hoped. Shipping was very slow and the tracking is not good. Still, I'd probably order them again if I didn't have to pay the shipping cost. They are a nice item but not a great value.

26 April 2026
Unprompted review
Rated 3 out of 5 stars

I thought they would be bigger

I thought they would be bigger. I didnt see a listfor how many ounces the cup held, but I could have missed it. The photo looks like there is a copper and black cup, and I think I chose 4 of those but what I got seemed gray and black. never the less, I do like them, I just cant use them for everyday coffee from the keureg. If I would have know the size I probably wouldnt have spent 100 on a set of 4, I am not unhappy, just disappointed. I am not going to send them back.

19 April 2026
Unprompted review
Rated 4 out of 5 stars

Love the travel cup

Love the travel cup, many compliments from work colleagues. Also the coasters are fantastic and will be ordering more, really good for indoor plant pots. My only critisim is from the silicone cup top, it needs tobe a more snug fit and I've had a couple of 'near misses' from it poping off with hot contents.

5 April 2026
Unprompted review

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