Snaw Reviews 

360
•
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Considering 317 reviews, reviewers had a great experience with this company. Customers frequently praise the beautiful design and exceptional quality of the unique mugs and cups offered here. People also mention that online ordering is very straightforward and the delicate items always arrive safely packaged. However, some people mentioned that shipping services can sometimes be slow and packages arrive much later than expected. Some reviewers were not happy with the actual product size, noting that the items are smaller than they appear in the online pictures. Additionally, a few customers expressed disappointment upon realizing the items are mass-produced overseas rather than truly handmade.

What people talk about most

Product

Users describe positive interactions with product, noting that the mugs and cups are gorgeous, well-made, and... See more

Quality

Customers consistently note positive experiences with quality, expressing satisfaction with brilliant items,... See more

Delivery service

Clients share ambiguous opinions on delivery service, with some reviewers praising timely dispatch and fast... See more

Order

Reviewers highlight ambiguous aspects of order experiences, noting that while the ordering process is very... See more

User experience

Reviewers mention positive feedback about user experience, noting that the mugs are lovely to look at, feel... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Love the travel cup, many compliments from work colleagues. Also the coasters are fantastic and will be ordering more, really good for indoor plant pots. My only critisim is from the silicone cup top,... See more

Rated 4 out of 5 stars

The products are great, brilliant quality and although on line my coffee cups and saucers looked expensive, they are not for the quality you get. My only feedback would be the speed of delivery,... See more

Rated 3 out of 5 stars

The packaging was just awful. It is amazing that the product survived. Treatment of delivery wa appalling . The product was delivered without any instructions on the best way use it. there was no... See more

Rated 5 out of 5 stars

My correspondence to Fresh Frenzy was answered the same day. They were very responsive and worked with me completely, to my satisfaction, to resolve my issue. They are professional and it's clear they... See more



Contact info

3.9

Great

TrustScore 4 out of 5

360 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 20% of negative reviews

Typically replies within 24 hours

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3.9

All reviews

(360)

311 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Haven't even received them

Haven't even received them! Was meant to be a xmas gift but yet we are still waiting for them. VERY disappointed

6 January 2026
Unprompted review
Snaw logo

Reply from Snaw

Hi Sasha, I have requested your contact info. Please kindly provide this so I can help you. Thank you

Rated 5 out of 5 stars

A Christmas gift

I ordered this as a Christmas gift for my daughter who is a tea enthusiast and also a scientist, so this set was perfect for her.

The delivery arrived on Christmas Eve and was beautifully boxed and very well protected.

Suffice to say my Daughter loved it so all very happy.

24 December 2025
Unprompted review
Rated 4 out of 5 stars

A cup above the rest

Fast shipping, the product was exactly as advertised online, and I would definitely buy again.

4 January 2026
Unprompted review
Snaw logo

Reply from Snaw

Thank you so much for the kind words.

Happy new year!

- Snaw

Rated 5 out of 5 stars

Perfect !! ⭐️⭐️⭐️⭐️⭐️

There is a few negative comments regarding this item which made me doubt its quality.
After receiving it ,which does take a while & yes it does come from China I was delighted with it . It arrived nicely packaged in its own box which held the glass mug safely in foam inserts.
The glass is very well made , absolutely no bubbles or impurities in its manufacturing.
My father in law was delighted to receive it on Christmas Day , and he has since confirmed it keeps his coffee nice & warm , so as far as I am concerned I have no doubts recommending this insulated ,double walled glass . Thank you 😊 ⭐️⭐️⭐️⭐️⭐️

4 January 2026
Unprompted review
Snaw logo

Reply from Snaw

Thank you so much for the kind words. This is lovely to hear. Happy new year :)

Rated 1 out of 5 stars

Paid for expedited shipping which…

Paid for expedited shipping which promised to be here before Christmas because this was a gift. Didn’t arrive until 12/31. The mug itself is pretty, but super tiny, it has glue showing and the handle is crooked. The pictures on the website are very deceptive and do not match the size of what we thought we were buying. It will not hold a full cup of coffee it’s that small. Especially for the price we paid for it. It also shipped from China, which would have changed our minds about purchasing from them. Do yourselves a favor and don’t order from them.

30 December 2025
Unprompted review
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Reply from Snaw

Hi there, I have requested your contact information. Please kindly provide this so I can assist with either a refund or replacement for a larger cup. Thank you and look forwarding to hearing from you .

Rated 5 out of 5 stars

What a fabulous company

What a fabulous company. The quality is really great and very unique designs, which make these products lovely for gifting as well. I will certainly be buying more!

1 December 2025
Unprompted review
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Reply from Snaw

Thank you so much for the kind words.

Happy new year!

- Snaw

Rated 5 out of 5 stars

Suigenerous

My cup is (as the French would say) "suigenerous"- unique of its own kind. I am drinking my coffee with it now and love the feel and look.

31 December 2025
Unprompted review
Snaw logo

Reply from Snaw

Thank you so much for the kind words.

Happy new year!

- Snaw

Rated 1 out of 5 stars

Do not shop here

Do not shop here, this is not a legitimate company.
I ordered three gifts for Christmas by the date specified on their website, and as of December 31st, they have yet to arrive. I have been in touch multiple times, but keep receiving vague answers. No one has confirmed whether all of my orders have shipped, where the items are, or when/if they will be delivered. I was even offered a printout to gift someone instead, rather than any explanation.

14 December 2025
Unprompted review
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Reply from Snaw

Hi DR. So i can help further please provide your contact information. Thank you

Rated 5 out of 5 stars

Unique gift

The espresso cups are so unique and cute! They made a great gift.

30 December 2025
Unprompted review
Snaw logo

Reply from Snaw

Thank you so much for the kind words.

Happy new year!

- Snaw

Rated 2 out of 5 stars

To late arrived

I would recommend to inform the customers from where do you planning to shipp the product. Coming from China for two weeks can mess my plans for Christmas presents.

29 December 2025
Unprompted review
Rated 5 out of 5 stars

the order experience was clean and straight forward.

It was so easy to order. I'm in Australia. This was a Christmas gift to a friend in the USA. arrived in plenty of time. Tracking was excellent.
The coffee cups are beautiful, thank you so much.

2 December 2025
Unprompted review
Snaw logo

Reply from Snaw

Thank you so much for the kind words.

Happy new year!

- Snaw

Rated 1 out of 5 stars

Not received my product yet

Not received my product yet, so cannot review anything.

29 December 2025
Unprompted review
Snaw logo

Reply from Snaw

Hi, thanks for providing your contact info - i have just emailed you with an update. I look forward to hearing from you.

Rated 3 out of 5 stars

Cups look lovely

Cups look lovely, but didn’t realise delivery was coming from china. They were for a Christmas present & didn’t arrive in time. I’m not returning them as it would be too much hassle & I’m sure the recipient will like them. Need more information regarding delivery & the fact they come from china. As I said….love the cups, shame sbout the delivery. Ordered 14th December not received until the 27th December.

14 December 2025
Unprompted review
Rated 5 out of 5 stars

Amazing Customer Service

I recently ordered 4 (10 ounce) coffee mugs from Snaw. The mugs arrived in a timely manner and are lovely. Some of the mugs had slight flaws so I reach out to Snaw in an email and provided them pictures. They immediately responded! They were wonderful to deal with and are sending me replacements. Their customer service is second to none!

29 December 2025
Unprompted review

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