Snapprboilers Reviews 

60
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 25 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the engineering staff for being exceptionally polite, punctual, and respectful when working inside homes. People note that the team works efficiently, completes installations cleanly, and takes time to explain how everything operates. Consumers are also happy with the smooth communication and the careful attention given to keeping properties neat throughout the process. Many consumers state they would gladly recommend these dependable heating specialists for future work and maintenance. Reviewers express complete satisfaction with the reliable workmanship and the pleasant, reassuring attitude shown during visits.

What people talk about most

Service

People report positive experiences with service, frequently highlighting punctual, friendly engineers who... See more

Staff

Customers consistently note positive experiences with staff, highlighting their professional, polite, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent job installing our new boiler. Gareth and Sam were punctual, professional, and left the place spotless when they finished. They walked me through the whole process and made sure I understood... See more

Rated 5 out of 5 stars

Turned up today on time to fit my new boiler. Went above and beyond to do an excellent job. Would definitely recommend to anyone looking for this sort of work being carried out. For someone who lives... See more

Rated 5 out of 5 stars

Great service from Gareth and his partner , the job was completed efficency and the house was left spotless .Gareth explained the workings of the new boiler and went through the paperwork clearly. Bo... See more

Rated 5 out of 5 stars

I had a great experience with the Gareth who replaced my old boiler and fixed the new one. He arrived right on time and finished the job exactly when he said he would. He was friendly, professional, a... See more


Company details

  1. Boiler and Heating Service
  2. also in
  3. Boiler Supplier
  4. Gas Engineer
  5. Gas Installation Service

Written by the company

2 photos. 1 fixed price. Snappr Boilers takes a different approach to online boiler quotes. Instead of asking you to complete a long generic questionnaire and producing a standard system-generated price, we ask you to upload two photos using our guided smart camera. The technology helps us capture and identify the information we need, but the important decisions are still made by a real heating engineer. Your installation is reviewed individually, the most suitable boiler and installation requirements are considered for your home, and your fixed-price quote is built around the actual job rather than a one-size-fits-all package. Before your quote is sent, we also carry out a price comparison to make sure the price remains competitive. No traditional sales visit. No pressure selling. Just a simpler way to get a properly considered boiler quote. Snappr Boilers provides boiler replacements and heating upgrades across Norfolk. We specialise in straightforward boiler swaps, system upgrades and conversions, with every installation assessed by a Gas Safe registered heating engineer. Our aim is to give homeowners a faster, simpler way to arrange a new boiler without sacrificing the individual attention you would expect from a local heating company. AI-assisted. Engineer-verified. Individually priced. Real engineer. Real advice. Real installation.


Contact info

4.8

Excellent

TrustScore 5 out of 5

60 reviews

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4.8

All reviews

(60)

21 reviews in the last 12 months

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Rated 5 out of 5 stars

Gareth fitted our new boiler

Gareth was very professional and also very friendly and approachable telling us what he was doing and why.

He had to go onto the roof using the scaffolding to fix the flue. It was really high up!! I asked if he could take photos of the flue and the roof for my future reference and he was happy to do this.

I would recommend his work and he cleared up well afterwards.

25 September 2025
Unprompted review
Rated 5 out of 5 stars

Boiler replacement

Gareth replaced my boiler that was not working. Gareth was professional, informative, reliable and efficient. I would recommend and use Gareth again without question. One very pleased customer.
Phil….

21 October 2025
Unprompted review
Rated 5 out of 5 stars

I had a great experience Couldn’t Ask for Better Service!with the…

I had a great experience with the Gareth who replaced my old boiler and fixed the new one. He arrived right on time and finished the job exactly when he said he would. He was friendly, professional, and took the time to explain everything clearly so I understood what was being done. He even went the extra mile to fix an issue with the boiler flue, which I really appreciated. Excellent service from start to finish ,I’d highly recommend him!

16 August 2025
Unprompted review
Rated 5 out of 5 stars

New Boiler Installation

Gareth installed new boiler on behalf of British Gas. He was punctual and carried out the work in a professional but friendly manner. Everything was left clean and tidy and operation instructions explained. We would not hesitate to use him for future work.

8 October 2025
Unprompted review
Rated 1 out of 5 stars

Very disappointed with every aspect of…

Very disappointed with every aspect of the job by Gareth. After the positive reviews on here, it's a bit of a shock. It wasnt the most straightforward job with parts missing initially, which meant a delayed installation. However, I believe this affected the workmanship of the job as it was moved to a Friday afternoon and I got the impression that Gareth could not finish the job quick enough. He installed new standard heating controls, which was explicitly NOT requested as I sent information to Gareth by text with information required to reinstall my smart controls. He then told me it would be so much easier if the standard controls were left. This left me speechless. Easier for whom? I spent over £250 on my smart controls and he was going to throw the hub into the rubbish. Then he reluctantly 'reinstalled' the hub, no checks were made on thermostatic valves. Thus the next day I heard something fall down in my boiler cupboard and it was the hub panel. Thankfully, it was not broken. Just shows how quickly Gareth wanted to finish the job that he couldn't even screw the panel back on properly. There was also a leak in my loft during installation. I'm going to give the benefit of the doubt as he seemed genuinely surprised by this, but the cause was not explained to me and I was fobbed off by being told all was fine while water was pouring out into my garden and subsequently leaked through my ceiling. They were asked by Heatable to return to remove the tank to complete the job but it was very obvious that Gareth had no intention of returning. Been told by an engineer in a subsequent visit to complete the job that further mistakes had been made such as installing the magnetic filter upside down and not installing a fuse spur to comply with regulations. However, Heatable checked that a photo had been sent by Gareth in the job report of my new fuse spur. Hmm. A very poor experience and based on talking to Heatable, they were not impressed either. One positive, Sam was very friendly and pleasant during the install and when returning to patch up the mess in the loft and on the ceiling.

19 September 2025
Unprompted review
Snapprboilers logo

Reply from Snapprboilers

Hi Natalie,

I’m sorry to hear you were unhappy with your installation experience. I take all feedback seriously and would like to clarify a few details for transparency.

The magnetic filter was installed correctly, with the flow arrow aligned to the boiler’s return pipe — ensuring the correct direction of flow. Regarding the electrical spur, this work must be completed by a qualified electrician, as heating engineers aren’t authorised to install or modify fused spurs.

On the day of installation, I wasn’t made aware that you wished to keep your existing smart thermostat. A new control system had been supplied through Heatable as part of the installation, and I fitted it according to the job specification. Once you mentioned you preferred to keep your previous hub, I reinstalled it and confirmed in front of you that it was fully operational before leaving. You advised that you’d reconnect your TRVs through your phone once we left.

The wall panel for the smart control was securely fitted and tested before completion. The panel design uses rear mounting hooks, meaning it cannot lift vertically or fall forward — even without screws in place — as it would have to be lifted from the bottom to detach from the bracket. When you later reported it had come loose, I immediately offered to return to check it. You then confirmed that you’d realigned and reattached it yourself successfully, suggesting it was a minor alignment issue rather than a fitting fault.

The overflow pipe in the loft was an existing part of the original system that we did not install or alter. When the loft tank overflowed, the pipe correctly discharged water outside as designed. However, a small amount of water escaped internally due to an old, pre-existing fitting on that line. Sam promptly returned to inspect the area and repaint the small section of ceiling to ensure everything was left neat and finished.

I always aim to deliver a high standard of workmanship and customer service, and I’m sorry this experience didn’t meet your expectations. Thank you for taking the time to leave feedback — I’ll continue to ensure every installation meets both manufacturer and regulatory standards.

Kind regards,
Gareth Searle
Pipe Perfect Norfolk Ltd

Rated 5 out of 5 stars

Worcester bosch combi boiler installed…

Worcester bosch combi boiler installed as a replacement for an old ideal mexico boiler.
The work was carried out in a very professional manner by a friendly and helpful team (Gareth and Pete) and on completion of the installation Gareth gave a full and detailed explanation on the operation of the new system. The site was left clean and tidy. All of the above was completed at a very reasonable and competitive price. I would have no hesitation in employing the services of pipe perfect again in the future.

1 February 2025
Unprompted review
Rated 5 out of 5 stars

Would highly recommend Gareth

Would highly recommend Gareth. He sorted some long-running issues with our heating system quickly and efficiently, as well as servicing our boiler, all for a very reasonable price. We’ll definitely be using him again!

12 December 2024
Unprompted review
Rated 5 out of 5 stars

Boiler Install - 5 stars!!

Can’t rate Gareth enough. On time, brilliant job installing our new boiler, set up our hive thermostat and demonstrated how to use it. Did a fantastic job, clean, tidy and so helpful. Definitely deserves 5 stars!! 🌟

29 October 2024
Unprompted review
Rated 5 out of 5 stars

Great experience

Gareth is really likeable, friendly and professional. He explained things well, was contentious and worked really hard. The work was carried out in a timely way to a high standard and he also left things tidy.

11 November 2024
Unprompted review
Rated 5 out of 5 stars

Boiler & Hive installation …

Gareth has just installed a new Hive thermostat for us and has done a brilliant job! Helping with a tutorial on how it all works. Just brilliant - thank you so much.

Also installed a whole new boiler for my elderly mum and went out of his way to make sure she had heat and hot water at the weekend when it all went pop!!

Would highly recommend! Thank you so much Gareth! You’re brilliant!

11 November 2024
Unprompted review
Rated 5 out of 5 stars

Right from the start Gareth was 100%…

Right from the start Gareth was 100% professional. He answered his phone, he came and did a totally professional job, giving great advice and was much less expensive than I thought he was going to be. I would wholehearted use him again . On this occasion he serviced my boiler, fixed 2 radiators and installed HIVE… brilliant job :)

2 October 2024
Unprompted review
Rated 5 out of 5 stars

New Gas Boiler

Fitting our new gas boiler went very smoothly and the job was completed to a high standard. From start to finish everything was explained to our complete satisfaction.

30 September 2024
Unprompted review
Rated 5 out of 5 stars

Highly recommend

Gareth has just finished fitting my new boiler. He has done an amazing job, so efficient and exceptionally tidy.

He took time to talk me through how everything works, answered my stupid questions with compassion and was very aware of not disturbing me whilst I was working.

I felt very comfortable with Gareth in my home, leaving him here alone on day two.

Gareth is polite, respectful and very knowledgeable. A professional and personable chap, who I’d gladly have back (not that I think I’ll need him as he’s done such a fabulous job!)

Would highly recommend!

8 August 2024
Unprompted review

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