SnapDownloader Reviews 

145
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Evaluating 51 reviews, reviewers had a great experience with this company. Customers consistently find the software easy to use and highly effective for downloading various content, often describing it as the best they've tried. Many appreciate the frequent updates that keep the application working optimally and its wide range of features. Reviewers also frequently highlight the excellent customer service, noting quick responses and swift resolution of any issues encountered. However, some customers also noted that the application occasionally fails to download content, sometimes displaying error messages like "4001" or simply not initiating downloads. A few other people also felt that customer support response times could be slow, with some reporting being ignored or experiencing delays of several days or weeks in getting issues resolved.

What people talk about most

Application

Customers consistently note ambiguous experiences with the app, with many praising its extensive features and... See more

User experience

Clients share positive opinions on user experience, with many finding the software easy to use and effective... See more

Response time

Users describe positive interactions with response times, often praising the quick and efficient support... See more

Product

People report ambiguous experiences with the product, with many expressing strong satisfaction. Customers... See more

Customer service

Reviewers mention positive feedback about customer service, with many praising the warm, efficient, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Very fast downloads and good results. Occasional issues with downloads perhaps due to the download target formats changing but corrected quickly when asked. Best download program I have used.

Rated 4 out of 5 stars

They responded pretty quick when I had problems downloading some music.

Rated 4 out of 5 stars

I have been using Snap for many years. Heavy use as I download and load up my mp3 player so I can listen while doing my farm work. On the rare occasions that there had been an issue the developers so... See more

Rated 5 out of 5 stars

Best app. Constantly updating to keep it working in tip top shape. Tons of features that none of the competitor apps have. You can do more than one, download trims, different formats. Super flexible.... See more


Company details

  1. Software Company

Written by the company

We build video downloader software for Windows and macOS to download videos from more than 900 websites.


Contact info

4.1

Great

TrustScore 4 out of 5

145 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 71% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.1

All reviews

(145)

51 reviews in the last 12 months

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Rated 3 out of 5 stars

I have all sorts of problems with this…

I have all sorts of problems with this program. It works for a while then it won't download anything. Then it works and then it refuses to locate a file or download it when I have downloaded from there hundreds of times. It does not seem to be a reliable program where it works all the time. Here lately it has been unfunctional more than functional.

27 September 2025
Unprompted review
Rated 2 out of 5 stars

One error solved, a new one appeared

Initial error message was solved, but a new one appeared and I am not able to use the app for downloading youtube videos.

26 September 2025
Unprompted review
SnapDownloader logo

Reply from SnapDownloader

Edit: We've released the new update (v1.15.29). Please update via SnapDownloader or download the latest version from our website.

Hi Tony, our team is working on fixing the download issues with YouTube. YouTube has been making a lot of changes recently, which is why it takes some time for our team to release an update.

Apologies for the inconvenience caused! We expect an update to be released on or before Oct 1.

Rated 3 out of 5 stars

It will work only for a while.

It's working well untill you can't download anything anymore. You will get this message everytime you want to download youtube video: "Video/audio not found, please make sure that the link is valid and the video has not been
removed. If the video is private or age-restricted, please use the in-built browser to download it."

25 September 2025
Unprompted review
SnapDownloader logo

Reply from SnapDownloader

Hi, are you having issues with YouTube? If so, our team is working on an update and will release it on or before Oct 1.

Rated 3 out of 5 stars

Snap Downloader Is Failing

Snap Downloader used to rank high on my list. I rarely had issues until recently. Now, I'm lucky if I can download on any given day. Because I depend on this feature for school, I found another app that has proven time after time, to download what Snap Downloader cannot do.
I did install the latest update. The problem still exists. Didn't support read my email?!

31 August 2025
Unprompted review
SnapDownloader logo

Reply from SnapDownloader

Hi! We released an update yesterday to fix the download issue. Please update and let us know if there are any problems. If everything works well, we’d really appreciate it if you could update your review. 🙂

If you're still having issues after updating, please contact us at support@snapdownloader.com.

Rated 5 out of 5 stars

Excellent Service and Support

The nature of the task that the software is designed to perform means that there will be periodic difficulties due to the changing technology of the host sites. These issues are always dealt with swiftly, and with users being kept fully informed.
The software is very effective, and easy to use.

29 August 2025
Unprompted review
Rated 5 out of 5 stars

I appreciated when I communicated an…

I appreciated when I communicated an issue with the company, they responded directly to me and resolved the issue I was experiencing.
A good sign for a company that cares about its customers and its product

29 August 2025
Unprompted review
Rated 5 out of 5 stars

Quick Review of SnapDownloader

I've used several video download apps. In my opinion, SnapDownloader happens to be of the best of them, and the one I depend on. 'Best' in terms of user interface which is clear and easy to use, and consistency in that it works almost all of the time. In fact if it stops downloading videos, inevitably because of a video-host protocol change, there's a new version of SnapDownloader within a day or so. I've been using the app for a few years with success. The others I've used are Aimersoft, and VideoDownloadHelper more recently, which isn't bad as an alternative but operates specifically within Firefox.

28 August 2025
Unprompted review
Rated 5 out of 5 stars

Fast and competent client support

Fast and competent client support - For my purposes Snapdownloader speed up my workflow. I release music, but its released to anonymous channels, so in the past i was creating the same videos using my own content once more. Now i can download my content (Childrens Music, for sleeping - Lullaby Family) and upload it to my branded channels

3 August 2025
Unprompted review
Rated 5 out of 5 stars

This is such a good app

This is such a good app. I highly recommend it. I've been using it almost daily.
The support when I hit a problem ( my own fault) is super fast, even on a Sunday .

6 July 2025
Unprompted review
Rated 5 out of 5 stars

The program works perfectly and…

The program works perfectly and quickly. It saved all the videos I wanted to download to the pc without any errors. I had a problem with a function and the service helped me quickly and competently. The contact is very friendly.

5 July 2025
Unprompted review
Rated 1 out of 5 stars

Absolute cr*p.

Absolute cr*p.
Screen stuck on "Download starting" all day!
Caused me an inordinate amount of stress and anxiety as I need this for work.
Been emailing them *all day* - they're so arrogant they don't even acknowledge receipt of the email.
Just dreadful piece of software - full of bugs and not worth the money!
I won't be renewing!

3 July 2025
Unprompted review
SnapDownloader logo

Reply from SnapDownloader

Hi Cate, there was an issue with downloads because of recent changes made by YouTube. We released an update yesterday to resolve it. Please download and let us know if there are any problems.

Rated 5 out of 5 stars

SnapDownloader for easily downloading audio and video. …

I,ve been using SnapDownloader for several years now and have nothing but praise for it's terrific audio/video quality results.It is simple to use and cheap to buy.
I had a small error problem last week after downloading update which was resolved quickly and efficiently.
I highly recommend this product and the back up service that goes with it.
Nigel Perrin,Adelaide, South Australia.

21 June 2025
Unprompted review
Rated 5 out of 5 stars

Go for it, it’s worth paying the price.

I really loved the app and the way it works, getting high speed multiple downloads at the same time. And also if there’s any problem while using the app, I get instant resolution by just dropping a mail to customer support of the problem I face while using the app. They resolve the issue quickly without any major delays. Really loved the overall experience.
Would highly recommend if anyone is looking for a video downloader.

11 June 2025
Unprompted review
SnapDownloader logo

Reply from SnapDownloader

Thanks for your review, Hrushikesh! Glad to hear about your positive experience.

Rated 5 out of 5 stars

great product

Simple, fast and efficient. I am very satisfied with snapDownloader

2 June 2025
Unprompted review
SnapDownloader logo

Reply from SnapDownloader

Thanks for your review, Edson! Glad to hear about your positive experience.

Rated 5 out of 5 stars

Touched by personal attention and help

SnapDownloader
Firstly, the programme works very well and delivers top quality downloads very easily.
Secondly, recently there was a problem for me downloading YouTube clips. Very soon after contacting Snapdownloader Customer Support - actually not really expecting attention, after my experiences with other companies - I was surprised to receive an email telling me that they think they've fixed the recent problem and to download the programme again. It all worked fine again. I was touched by this personal touch, and am glad to write this honestly thankful review. Brother Rufino (Franciscan brother)

30 May 2025
Unprompted review
SnapDownloader logo

Reply from SnapDownloader

Thanks for your review, Rufino! Glad to hear about your positive experience.

Rated 5 out of 5 stars

SnapDownloader is a fast full featured…

SnapDownloader is a fast full featured video downloader.

Works great, provides several options for video and audio downloads and process entire playlists of multimedia if needed. The support team is quick to respond to requests for new features. Highly recommended.

13 May 2025
Unprompted review
SnapDownloader logo

Reply from SnapDownloader

Thanks for your review, Jon! Glad to hear about your positive experience.

Rated 5 out of 5 stars

Excellent product! Excellent support!

Have been a SnapDownloader supporter since the early days. Fantastic product and always great support. Very quick to attend to and fix issues with new releases.

26 May 2025
Unprompted review
SnapDownloader logo

Reply from SnapDownloader

Thanks for your review, Barry! Glad to hear about your positive experience.

Rated 5 out of 5 stars

Brilliant piece of software and great…

Brilliant piece of software and great value for money!
Customer service is exceptional as well.
No hesitation in recommending :-)

28 May 2025
Unprompted review
SnapDownloader logo

Reply from SnapDownloader

Thanks for your review! Glad to hear about your positive experience.

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