Update 30th October 2023. I communicated with this candidate and she agreed that her comments were totally inaccurate and inappropriate. I asked her to edit her comments or remove them, but as this has not happened, please see an excerpt of her email to me at Snap Care:
Hi Sally
Thank you for your email. I really appreciate your efforts in this case. It was really nice having conversation with you. It give me a price of mind that good and honest people who stand up for right and wrong ate still hear , like you. Yes surly you and all other your colleagues who are like you don’t deserve this comment ( very bad people).
My apologies, take care and I hope may be in near future I will get a chance to work with you.
Regard
16th October 2023 Thank you for providing your full details so we could find you on our system.
I am sorry that your experience was not as you should have expected. I can now see that the position you applied for was with a client who is using a Shortlist Service. With this service, Snap Care is not involved with the recruitment process after we have spoken to candidates and they confirm they meet the objective criteria for the job (which you did). Your CV was then sent to the client to continue the recruitment. While this process would have been verbally explained to you during that call, we recognise that the process should also be clearly confirmed in an email. We have reviewed our processes this morning and made changes to the emails that are sent out to candidates. This includes clarifying the process and explaining who will be in contact with you and what to do if you do not receive an update in a timely manner. Thank you for drawing this to our attention so we could put in place a better process, and our apologies again for the service you received. Sally.
We have searched our database and we have no record of you, so I believe you may be mistaking us for another company. If you are sure it is us, please send an email so I can look into this, this is not how we work. Thank you, Sally Britton, MD. info@snapcare.co.uk