Snapbuy Reviews 22

A company full of crooks and conmen. I ordered a Halo cordless vacuum - a good UK brand- from their website. But delay after delay, changing excuses, some in German, prompted me to cancel my order and demand a full refund of £179. Next I knew I received a Royal Mail tracking number and a Chinese mini cordless vacuum was delivered on 4 April.
I have alerted my credit card company to the scam and hope they do the necessary to block future oayments.

Purchase of a cordless vacuum cleaner and delivery was fine until the flexible hose connecting the pipe to the foot broke. It is located in a place where you cannot fix even temporarily with trusty old gaffa-tape. Contacting the company was very positive at first and they offered to send a new foot for the vacuum cleaner. Low-and-behold, the foot wasn't available through the supplier but I could order a new one through Snapbuy website for £40. They offered to reimburse me £40 to pay for the foot. Not being born yesterday, I didn't order the foot and of course the £40 never turned up. I have chased and chased and are continuingly told we're processing the refund.

Do not use, only had vacuum 2 months and wire in charge come out so cannot charge the thing. Customer services neither use nor ornament. They have sent a link to return the defective vacuum but the link does not recognise my order or email address (not possible), I can clearly see the order on my account with Snapbuy, they just ignoring. I shall now contact my credit card company and get the ball rolling with section 75 to get my money back

Bought the hoover, it barely worked, battery last a couple minutes max. The company eventually agreed to refund it but since receiving the product back they are now ignoring all attempts to contact and haven't processed rhe refund. They've delayed and delayed and now ignoring, they have the product and my money!

I bought the honiture hoover and was really pleased with it for a month, then the hose split so it lost suction. Contacted customer services who said they'd contact the manufacturer and get back to me. After numerous emails I haven't heard a word. 6 weeks without a hoover and £179 down. Customer service is awful. Would definitely not recommend this company or products.

I purchased the Honiture X7 vacuum cleaner from Snapbuy UK a year ago, and while the vacuum itself has been great, the charger nearly caused a fire and put myself and those around me in serious danger. After using the charger, I noticed it was overheating, and I could smell burning. It was a terrifying experience that could have resulted in a major fire.

When I reached out to both Snapbuy and Honiture, I was shocked by their refusal to provide a replacement charger under warranty. To make matters worse, I was told that you can't purchase a replacement charger anywhere, as confirmed by two electricians I consulted.

It's incredibly disappointing that these companies don't take responsibility for faulty, potentially dangerous products. I'm still waiting to see if they'll honor their warranty and replace the charger, but at this point, I wouldn’t recommend anyone buy from either Snapbuy or Honiture. I can’t trust these companies with my safety, and I’d advise others to steer clear.

I also didn’t get the x7, I tried the vacuum I was sent, Snapbuy and it constantly clogs up and is very poor quality. I have sent it back, it was bought using Amazon but I doubt I will get anything from the company. Maybe something from Amazon, don’t know but they shouldn’t allow such bad companies on their site.

Dont even want to give it a star!! Mugs , been a week still not got a conformation of order! Dead ting , reported to bank

I WOULD ADVISE PEOPLE TO STEER CLEAR OF THIS COMPANY .I BOUGHT A HOOVER FROM THEM 137.99 AND THE CHARGER DID NOT WORK .I HAVE SENT THEM LOTS OF EMAILS THEOUGH THEIR CUSTOMER SERVICE BUT THEY WILL NOT REPLY.I AM GOING TO TRADING STRANDARDS ABOUT GETTING MY MONEY BACK

I bought a cordless upright vacuum cleaner from this company having seen it appear at number one on a top 10 review list.
I ordered the item at the top of the review list which was model X7 but they delivered a model VAC01 without any comment or any suggestion that it was an exact replacement model. In my opinion this is an inferior product as I have seen it for a cheaper price on several other websites.
I sent four emails in four working days asking for them to clarify the situation and they did not give me the courtesy of any reply whatsoever, despite them saying that they pride themselves in customer service.
I refuse to phone their premium rate helpline because Why should I be penalised with further costs for their deliberate deception. I can also see from other reviews that this company does not give a flying fig regarding any customer service request.
In the meantime, I see that the website reviewing and recommending this product from Snapbuy is actually owned and operated by Snapbuy UK themselves.
Companies house show that Snapbuy has only been trading for just over 12 months - I firmly believe that this is 12 months too long already!!

1 star as no lower scammers ordered vacuum for my 85yr old mum on 24th november was sent a yodel number which is stuck at 28th no reply to emails phone number says wrong number hopefully the bank will come through for her she cant afford to lose £180.
DO NOT TOUCH THIS COMPANY

Atrocious!

Robot Vacuum ordered, paid for, apparently shipped, delivered to who knows where (if it ever truly existed).

Numerous emails to them, they maybe responded to 10% of them.

Still waiting for any kind of resolution at 5th December 2025

I've flushed better than snapbuy.uk

Why oh why oh why do i never learn. So stupid.

i always foget to check scamming companies on here. Been with a virus and was not thinking clearly this time. I like another reviewer saw a top ten best vacuum product and STUPIDLY ordered thinking it was legit!. However i tried to cancel within 10 minutes as it was much cheaper on amazon. it was supposed to be from Germany, but i worked out very quickly that it was all a scam. i emailed like dozens of cancellations within next 4 days and tried to call them. The phone number was not even in german language.

They just messaged me and said oh we will give you 20% to keep it, despite it has not even been sent.
five minutes later get an email to say oh it is going to be a further 8 days as delayed and we will message you when it has shipped

i sent another 3 or 4 heated emails as i knew they were scammers. Taking the payment within a few hours from my accout in the early hours of the morning told me everything

Then five minutes later ive just recieved another reply to tell me the shipment has been sent. they sent me a yodel tracking number! i checked it but of course i knew it was fake! and it was.

So i will now have to go to my bank after 14 days of the transaction (27.12.25) to report and wait for refund. i am mad at myself as this generates costs for us as UK Citizens. I Cannot even guess the billions of pounds that get scammed from us every day but mostly over christmas! Im going to make a promise to myself to check every single thing i buy online which is a ball ache as i order so much! Ok maybe i will make a promise to order a lot less online!! There maybe legit snapbuy but do NOT ORDER FROM SNAPBUY UK OR SNAPBUY USA as i kept getting different emails. OH then i got an email which said Vendor Tammy and company MORRIONE!! SO i messaged that i had a name for them scammers. They gone quiet now of course.

I've put one star because I'm not offered any lower.
I purchased an item that was late in arriving, I emailed them several times, I was polite on every occasion as i understand that things can get delayed that are beyond your control. Not once have they replied to me. I have messaged the courier company and my parcel has gone adrift. They have asked I contact Snap buy which I did and again no reply. They have zero customer support services or after sales care. I can't get hold of them, I have had no response. They have my money and I am without my product. My advice to anyone thinking of purchasing anything from this company.... Think twice .

I bought a vacuum from them, it was the top of 10 recommended vacumms
It arrived (from Germany apparently) but on the box it was made in China
Nothing against Chinese products (Dysons are made in China)
What made me send it back was I was lied to by the sales team
They even gave me a £20 discount because it was late arriving
I never got to find out how good or bad it was
The hardeswt thing was trying to get a refund from them
I had to use PayPal to get my refund
Its upto you if you trust this company
I dont

Awful company. Vacuum stopped working after 2 goes. Have been trying to get a replacement or money back for 3 months. I've sent videos, photos, I've done all the tests requested nothing works. Now they've sent me a new roller end to try when I've already told them nothing works. Such a shame as the twice it worked it was good. Don't waste your money buying from them.

Do not order from this company. We ordered a hoover which was not delivered. We tried telephoning but the number stated on the website did not work. We have sent numerous emails and are still waiting for a refund. Do yourself a favour and do not order from this company. Customer Service is abysmal. This should not be allowed

Be very afraid of this company.

Ordered a razor. 5 - 7 days delivery. Not arrived after 2 weeks. Chased up. Advised there was a technical problem in warehouse. Would chase up and would be with me in a week. Chased up and apologised but they had no record of it being sent therefore did I want to cancel or for them to chase up. Asked to cancel and asked for immediate refund. Week later still no refund and not responding to emails.

Scammers

I ordered a cordless vacuum and an extra battery.
The extra battery was incorrect and I have been unable to return it. NO ONE replies to emails and when I eventually had a reply they told me that my return was under review. I have heard nothing since. Be careful when you buy something from this company, no after sales service at all and worryingly unhelpful. What's going on?? Dodgy?

Before I start my review please note the WARNING at the head of this and other Trustpilot pages relating to Snapbuy.uk, .net, .nl, .de and .us
On 5th Sept 2024 I ordered a Vacuum Pro (£179.90), I received a Buture JR700 (£138). Interestingly Buture vacuum cleaners are not advertised on Snapbuy uk website.
I sent an email asking how I should return my vacuum cleaner and get a refund. The response was to send it back then they will refund me.
Having read many reviews made by Snapbuy customers I decided that was not an option so I contacted my credit card company disputes team, they refunded me £179.90. However I had to wait 90 days to confirm it would not be clawed back if Snapbuy uk appealed, they did not.
I now have an unwanted vacuum cleaner to return to Snapbuy uk in Germany after my postage has been paid.
To be Continued,

Update 26th February 2025

Since the above entry I contacted the Consumer Advice Centre UK, they referred me to the Department of UK International Consumer Centre who contacted their counterparts in Germany where Snapbuy are based in Munich. Six weeks later the German equivalent of Consumer Advice confirmed Snapbuy haven't responded to them either. They have advised me to keep the product, especially as my bank have reimbursed me in full.
I have been fortunate to get my money back and still have the product, even though I don't really wish to keep it. Perhaps it'll come in handy cleaning my car interior.