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SnackCrate Reviews 2,767

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TrustScore 2 out of 5

2.2

Food and Beverage Exporter
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Review summary

Created with AI, based on recent reviews

Looking at 50 reviews, most reviewers were unhappy with their experience overall. Many customers expressed significant frustration with the subscription service, finding it extremely difficult to cancel. They frequently reported issues with payments, including billing discrepancies, charges occurring after cancellation, and concerns regarding payment method updates. Reviewers also consistently criticized the customer service, describing it as unresponsive and unhelpful when trying to resolve these issues. A small number of people were satisfied with the product itself, mentioning enjoyment from trying snacks from other countries or appreciating the customer service team's efforts to help when issues arose. However, a larger portion of customers found the product quality to be poor, with some receiving stale, melted, or uninteresting snacks, or items that did not align with their specified allergy restrictions.

What people talk about most

Subscription

Clients share negative opinions on subscription, with many reporting significant difficulties and frustration... See more

Payment

Reviewers express significant dissatisfaction with payment processes. Many customers report unauthorized... See more

Product

Reviewers highlight ambiguous aspects of product. Many customers express dissatisfaction, citing issues like... See more

Cancellation

Customers consistently note negative experiences with cancellation. Many reviewers report significant... See more

Customer service

Consumers express significant dissatisfaction with customer service, often describing it as a "joke" or... See more

Reviews shaping this summary

Rated 2 out of 5 stars

It takes forever to get the box cancelling isn’t easy and you be told that you have to go to the end of your subscription. I was told two different months that it needed (conveniently a few days befor... See more

Company replied

Rated 1 out of 5 stars

Just tried to sign up for 3 gift subscriptions. I ran into a lot of technical errors in the sign up process and now only 1 subscription is appearing in my account. I don't have confidence that these... See more

Company replied

Rated 1 out of 5 stars

Just terrible! Charged me on December 1st. On January 3rd my December box has not shipped. Charged me again on January 1st and I assume I will struggle getting January's box. No response from customer... See more

Company replied

Company details

  1. Food and Beverage Exporter

Written by the company

SnackCrate creates unforgettable experiences through a monthly box of global snacks.

Contact info

2.2

Poor

TrustScore 2 out of 5

3K reviews

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Replied to 97% of negative reviews

Typically replies within 1 week

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Rated 3 out of 5 stars

Overall the snacks chosen are good but…

Overall the snacks chosen are good but they could do a better job in the selection. I used to live in one of the counties where snacks was selected and can say that they could have chosen better snacks for that box.

15 November 2023
Unprompted review
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Reply from SnackCrate

Hey there! 



I'm sorry to hear that you didn't enjoy the snack selections recently. We're always open to hearing your experiences from traveling to destinations we've featured in the past and what the cuisine was like! Simply reach out to us at happy@snackcrate.com, and one of our customer service representatives will be able to forward your feedback to our Snacking Experts to craft the perfect snacking experience.

Our Happiness Experts get back to all email inquiries within 24 business hours, and we are also available via LiveChat Support, Monday-Friday, 9am-5pm CST. We're always happy to help! :)

Rated 5 out of 5 stars

One of our favorite subscriptions I’m not ashamed to pay for!

So far, our family has experienced our first SnackCrate box last month in October and it was from Greece!! We all loved every single thing except the sesame honey item (none of us cared for it), but to be honest we don’t expect to love every single item in the boxes, but we are beyond excited to receive our next box. Our kids have asked every single day since our last box, “When is our next box coming Mom?”, and we are just sitting here waiting for its delightful arrival! We may sign up longer to SnackCrate than the 6 months we have signed up for! One of our favorite subscriptions I’m not ashamed to pay for lol. Come on Poland, we can’t wait to try you out!!

26 October 2023
Unprompted review
Rated 5 out of 5 stars

I love snack crate

I love snack crate! It’s a fun little treat for myself. I get to try new things, and the things i’m scared to try I give to my friends ha ha. It’s a fun experience every month!

31 October 2023
Unprompted review

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