SM Retro Reviews 267

My item arrived 9 months after ordering, no apologies from SM, if your item hasn't arrived keep sending them emails.

I am now into month 7 with no item having arrived. Similar issue as others with them not getting in contact when I have sent various emails regarding a refund. Sent a link about tracking which doesn't work and seemingly no way to resolve the matter. Avoid at all costs.

Fantastic West Ham shirt with great embroidery. The quality is superb and cannot complain about the level of service.

I placed an order in early October, a birthday present from my husband. Tracking number provided doesn't load. I have emailed 3 times for update with nil response and still haven't received my order.
This company appears to be fraudulent.

No shirt arrived. They answered the first few emails promising to sort it out, but nothing ever happened. Still no shirt. Now they ignore my emails. I have no other option but to warn people that they will just take your money. If they had sent me my shirt, I was going to order more. There is a virtually identical website out there with a different name, which is also a bit of a warning that this is a scam.

I placed an order for a retro shirt on the 6th of August 2025 as a present for my Dad. It is now the 1st of March 2026 and I still have not received it. I constantly send emails asking for either a refund or the shirt and I am told that it’s on the way. I have been completely left in the dark it’s an absolute joke. Would not recommend

Just an update

SMRetro have just contacted Trust Pilot as they believe my statements below are defamatory.

‘Now nearly 5 months in and still no goods, no refund and no response.

They’re thieves. Please do not be conned by this company’

They’re only defamatory if they’re untrue so I look forward to the next step in the process

When the shirt finally arrived, a portion of the stitched badge was missing like the machine had stopped half way through. The item was still sent like it which isn’t an issue if the problem can be fixed. After several emails over the course of the last week which haven’t been replied to I’ve given up trying so will now leave the review.

Please do not use this website.
I bought my dad a top last JUNE!!! For Father’s Day.
I have been battling for a refund to which they have ignored and every now and again I have “there is an updated note, this issue has now been resolved”.

It’s never resolved. I just want my money back.

Took my money in September last year and sent me a bogus tracking number. I never received the goods and they didn’t respond to my emails after that

Order came through nice and early. Service has improved leaps and bounds. The retro shirt is top quality.

I want to warn everyone viewing this site not to send them any money. This is a scam site, you will not receive your shirt and will not receive a refund. I purchased a Leeds united
Shirt seven months ago. I’ve been given all sorts of excuses, the last one being that the only person who can solve this is in Hospital and appears to have been since I placed my order. Leeds have more chance of winning the Premier League than I have of seeing this shirt. Sad really as this was a fortieth birthday present for my son. I have repeatedly asked for the shirt or my money back
Please, please, please do not send this rip off company any more money.

Absolutely brilliant Liverpool 1965 FA Cup Final retro shirt. The design is spot on. Accurate details and a proper vintage feel. Quality is excellent and fits well.

BUYERS BEWARE. If I could award zero stars I would have done.
I ordered a shirt in September 2025 thinking it was plenty of time for it to arrive before my friend's 60th birthday in December 2025. How wrong I was.
Initially I received a note advising that the order was being sent, however, that it was a "strange system" and that things might not appear to be happening but then it would be "pretty rapid". Then nothing.
When I chased this up I was given various excuses as to why it hadn't been sent ranging from issues with the Thai Post Office "printing USD currency symbols on the labels instead of THB" and then some horse-5hit about "our staff member who deals with any issues with Thai Post is currently in hospital and will be discharged 20 January".
Getting fed up with the reactive excuses rather than pro-active action I have requested my money back. Funnily enough I haven't received it.
If by some miracle posting this will kick their backsides into gear to either send the shirt or refund me my money than I will look to adapt this review but some how I don't think that is going to happen either.

Received the Dundee Utd 1986 home VG shirt. Better than the original. What more can I say, buy it.

T shirt ordered in September for an October birthday. Despite many emails it's still not arrived 5 months later.
Requests for refunds ignored. I'm spun a ridiculous set of lies by automated emailssaying the Thai distributor is in hospital and all sorts of nonsense.
A farce of a company don't go near them.

Retro shirt finally arrived after a three month wait. Apparently one member of staff was off sick which caused this unacceptable delay. A poor excuse in my opinion.
Think twice about ordering unless you’re prepared for a ridiculous wait to receive your item. Communication was poor and no tracking info available despite being promised it would appear.
I certainly won’t be buying anything else from this second rate company again.

Delivery took a few weeks but the shirt quality is fantastic.

Appalling company. Very poor customer service. As other reviews have alluded, this company operates with pure disregard for customers. The model is based on lengthy waiting times and we get this but over the last year it's untenable as a business. Items which took 3 months to arrive previously probably won't arrive at all now. The customer service is now also non existent. They shouldn't be allowed operate as a business anymore.

Very similar experience to others. Ordered shirt 31st July 2025 and since then a host of excuses as to why not received (most around customs and the Thai postal service). Haven't refunded despite request to. It's basically a con.