Smooch Wedding Rings Reviews 

346
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 37 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff for being extremely friendly, patient, and deeply knowledgeable during convenient home visits that make everyone feel entirely at ease. People really appreciate how comfortable and relaxed the whole decision-making process feels, noting that representatives never create any sales pressure. Consumers are also thrilled with the vast selection of beautiful custom rings and bespoke options available to explore at home. Reviewers repeatedly note that the entire journey from initial design concepts to final delivery runs exceptionally smoothly, frequently exceeding all of their initial expectations and bringing visions to life.

What people talk about most

Staff

Consumers find staff to be positive, helpful, and exceptionally knowledgeable about their products. Reviewers... See more

Product

Customers consistently note positive experiences with product, highlighting the beautiful designs and perfect... See more

Service

Reviewers highlight positive aspects of service, consistently praising the quick turnaround times and... See more

User experience

Reviewers mention positive feedback about user experience, highlighting an overall fantastic and flawless... See more

Customer service

Clients share positive opinions on customer service, highlighting friendly, helpful advisors who make the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I cannot recommend Nick and Smooch enough! We met Nick at Carden Park and straight away knew we wanted to get our rings from him as he was so honest and genuine and most important, completely flexible... See more

Company replied

Rated 5 out of 5 stars

Ash visited us yesterday evening in our home after coming across Smooch at a Wedding Fare. With our date just under two years away, rings aren’t something we had given much thought to. Ash made u... See more

Company replied

Rated 5 out of 5 stars

Ash came for a home visit after we met Smooch at a wedding fayre. His knowledge and professionalism was amazing and the selection of rings he brought for us to view and try on was so vast, it did ma... See more

Company replied

Rated 5 out of 5 stars

Nick was really friendly and very knowledgeable, we felt at ease and comfortable straight away. There was a large selection of rings available and we worked through before finding ones we’re both real... See more

Company replied


Company details

  1. Wedding Service

Information provided by various external sources

Smooch doesn't have shops - we bring our collection of beautiful wedding rings to your home. Every ring is made to order and guaranteed for life. See our website for more details - www.smoochrings.co.uk


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

346 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.7

All reviews

(346)

35 reviews in the last 12 months

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Rated 5 out of 5 stars

Would definitely recommend smooch rings especially as Andrea was so lovely.

Andrea was absolutely amazing and has such a friendly and warm presence. She has great knowledge for the rings and the business. Both me and my fiancé had a lovely evening getting to know her and we were super happy that we chose our wedding rings with smooch! Would definitely recommend smooch rings especially as Andrea was so lovely.

15 January 2026
Unprompted review
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Reply from Smooch Wedding Rings

Thanks for your lovely review which is much appreciated

Rated 5 out of 5 stars

Outstanding customer service from start…

Outstanding customer service from start to finish. My best spoke engagement ring and wedding ring is absolutely outstanding great quality and great customer service. Highly recommend smooch.

2 February 2026
Unprompted review
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Reply from Smooch Wedding Rings

So happy you love your rings

Rated 5 out of 5 stars

⭐ A Relaxed and Personal Ring Shopping Experience

My fiancé and I met Phil at the Glasgow Wedding Fair and were impressed by his beautiful selection of Smooch wedding rings. We booked an at-home appointment, which turned out to be the perfect way to choose our rings.

Phil was friendly, helpful, and took the time to understand our individual styles and budget. Being in our own home meant we could take our time without any pressure.

Having the rings hand-made to suit our tastes was a lovely touch, and they were more affordable than we expected for the quality and service. We’re so happy with the experience and would highly recommend Phil/SmoochRings to any couple choosing their wedding rings.

20 January 2026
Unprompted review
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Reply from Smooch Wedding Rings

Thanks for your lovely review which is much appreciated and have let Phil know

Rated 5 out of 5 stars

Smooch rings home visit

Ash came to our home and was extremely professional. He was excellent with our dog, gave us plenty of time to look through the choice of rings he brought with him. Amazing choice of men and womens rings. Would highly recommend smooch rings.

21 January 2026
Unprompted review
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Reply from Smooch Wedding Rings

Thanks for your lovely review which is much appreciated

Rated 5 out of 5 stars

I would like to share the following…

I would like to share the following review of my experience with Pauline, who helped me pick my wedding ring last year.

5-Star Review for Pauline at Smooch Rings

I had the absolute pleasure of meeting Pauline at Smooch Rings, and I genuinely can’t sing her praises enough!

From the moment she walked in, she was warm, friendly, and incredibly helpful. She made me feel completely at ease at choosing a ring, which i did find very overwhelming.

Choosing a wedding ring to fit my unusually shaped engagement ring felt like it was going to be a daunting task, but Pauline made the whole process an absolute joy.

She listened carefully to what I was looking for, offered fantastic advice, and helped me find the perfect ring that complements my engagement ring beautifully. She had an amazing eye for detail and really took the time to understand what I wanted, offering suggestions I never would have thought of myself. It didn’t feel like just a transaction—it felt like she was genuinely invested in making sure I left with something I loved.

Not only that, but she was a lifesaver for my (now!) husband, who had no idea where to start when picking out his own ring.

Pauline guided him with patience and expertise, making him feel confident in his choice. She explained everything so clearly, from styles and materials to fit and durability, and somehow managed to make the whole experience fun instead of overwhelming.
Her knowledge, kindness, and genuine passion for helping people shone through in every interaction. She wasn’t pushy in the slightest—just supportive, thoughtful, and full of brilliant ideas.

It honestly felt like having a trusted friend by our side throughout the process.
We walked away not just with beautiful rings but with a really special memory of how enjoyable the experience was, all thanks to Pauline.

I’m so grateful we met her, and I couldn’t be happier with our rings. If you’re looking for someone who truly cares, who goes above and beyond, and who makes the entire ring-shopping journey feel effortless and exciting, I 100% recommend Pauline. She’s an absolute gem—pun intended!

Apologies for the delay in sharing this review, we have since celebrated 1 year married and our awaiting the arrival of our beautiful baby girl. All milestones of which I have shared with Pauline!

2 January 2025
Unprompted review
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Reply from Smooch Wedding Rings

Thanks for your lovely review which is much appreciated and have ley=t Pauline know

Rated 5 out of 5 stars

I always recommend Smooch to any newly engaged couples!

Ash came for a home visit after we met Smooch at a wedding fayre. His knowledge and professionalism was amazing and the selection of rings he brought for us to view and try on was so vast, it did make it hard to choose.
The delivery of our rings before the wedding was timely, my husbands ring was too tight so we sent it back and it was adjusted free of charge to the size up and still got re-delivered in time for the wedding.
I always recommend Smooch to any newly engaged couples!

10 February 2025
Unprompted review
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Reply from Smooch Wedding Rings

Thanks for your lovely review which is much appreciated

Rated 5 out of 5 stars

Amazing service with Nick!! …

I cannot recommend Nick and Smooch enough! We met Nick at Carden Park and straight away knew we wanted to get our rings from him as he was so honest and genuine and most important, completely flexible around us when booking an appointment to come to our home! He made a fuss of our dog Honey and just made the whole experience run smoothly and made it exciting choosing our rings rather than stressful! Even more excited to get our perfect custom rings back for our big day!

8 December 2025
Unprompted review
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Reply from Smooch Wedding Rings

Thanks for your lovely review which is much appreciated

Rated 5 out of 5 stars

5* Experience from Nick!

We couldn’t be more happy with the experience from Smooch. We met Nick at a wedding fayre and it was clear he wasn’t your usual sales guy. He was informative, interested in us as individuals and genuinely wanted to know about us and our story. He was easy to speak to and not at all pushy. We organised for Nick to come around to our home where he turned up organised with all ring options. He allowed us to browse at our own pace and try on rings. Only after we’d explored each tray (about 10 times!) did he start to offer his expert advice which for us was so important. He allowed us time to discover our likes and then only after began to offer his thoughts and guide us in our choices. It was so nice not having someone looking over our shoulders or pressuring us. The appointment went how we wanted it to go without feeling like we were being pressured into decisions. Honestly 5* treatment!

3 December 2025
Unprompted review
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Reply from Smooch Wedding Rings

Thanks for your lovely review which is much appreciated

Rated 5 out of 5 stars

Just brilliant!

Nick made everything so easy, from simply having a look, trying a few on and then finally finding our perfect rings!
No high street shop has been able to match what we wanted as perfect as Smooch! We can't wait to wear our weddings rings 🥰

14 November 2025
Unprompted review
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Reply from Smooch Wedding Rings

Many thanks for your lovely review and wishing you the best for the future

Rated 5 out of 5 stars

We used Smooch to purchase our wedding…

We used Smooch to purchase our wedding rings several years ago and their service was second to none. The selection they had and ability to bespoke items was amazing. Fast forward and my husband bought me an eternity ring from them which again came from a visit to our home to go through all our options.

The ring arrived and I was over the moon but what they reminded me was that they also provide free of charge after care service to refurbish my rings so back the wedding ring went and for a nominal charge they also did my engagement ring.

Wow I now have 3 new rings back on my finger they look amazing and the service was so quick. I have already recommended Smooch to friends and wouldn’t hesitate to continue to do so. Thank you so much ☺️

15 November 2025
Unprompted review
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Reply from Smooch Wedding Rings

Many thanks for your lovely review and wishing you the best for the future

Rated 5 out of 5 stars

Wedding ring experience

Nick visited us in our home and made the experience so personal and special. We didn’t feel rushed or pressured to make any decisions, we took our time tried on multiple options and came to a decision together with Nick offering advice as and when we needed it. I would 100% recommend choosing wedding rings with smooch. Such a special and personal experience.

23 October 2025
Unprompted review
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Reply from Smooch Wedding Rings

Many thanks for your lovely review and wishing you the best for the future

Rated 5 out of 5 stars

Nick was really friendly and very…

Nick was really friendly and very knowledgeable, we felt at ease and comfortable straight away. There was a large selection of rings available and we worked through before finding ones we’re both really happy with, looking forward to receiving them when they’re done.

14 October 2025
Unprompted review
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Reply from Smooch Wedding Rings

Many thanks for your lovely review and wishing you the best for the future

Rated 5 out of 5 stars

Great service, would highly recommend…

Nick at smooch made my ring buying process so straightforward and simple without even having to leave our home!

The service was exceptional from start to finish, and the ring turned up just a few days after ordering. Thank you!

14 June 2025
Unprompted review
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Reply from Smooch Wedding Rings

Many thanks for your lovely review and wishing you the best for the future

Rated 5 out of 5 stars

Made our decision so easy and smooth

Ash was so helpful in tailoring his advice to what he knew I was looking for. The process was so smooth and the bridesmaids and best man gift was a lovely touch. We are really pleased about the re-plating service that they offer too. Our experience could not have gone any better.

8 October 2025
Unprompted review
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Reply from Smooch Wedding Rings

Many thanks for your lovely review and wishing you the best for the future

Rated 5 out of 5 stars

Just over the moon

When we contacted smooch it was so quick and simple and the responses were quick and trusting. When we got nick we were amazed at how quick he could come and show us the selection of rings! When he came to our house he was very knowledgeable and friendly to talk to. The process was quick and easy and he did not force anything on us and helped us make the right decision for our rings. I would 100% recommend smooch! Can’t wait till we get our rings 🙌

4 October 2025
Unprompted review
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Reply from Smooch Wedding Rings

Many thanks for your lovely review and wishing you the best for the future

Rated 5 out of 5 stars

Fantastic Experience with Ash

Ash visited us yesterday evening in our home after coming across Smooch at a Wedding Fare. With our date just under two years away, rings aren’t something we had given much thought to.
Ash made us feel comfortable and answered any questions we had. Assisting with picking the rings, sizing and choosing the metal. Every detail was looked into.
We are over the moon that we chose Smooch and we cannot fault the bespoke service. Thank you Ash!

Rhys and Rebecca

22 September 2025
Unprompted review
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Reply from Smooch Wedding Rings

Many thanks for your lovely review and wishing you the best for the future

Rated 5 out of 5 stars

Amazing Experience

Nick was recommended to me and from the start he made the process really easy and enjoyable. He helped me through every stage of designing my partners engagement ring and brought the vision to life. The ring arrived and looked even better than I could have imagined. All questions and concerns were answered really quickly and it was a truly bespoke ring they helped create. My now fiancée is over the moon and has had so many comments as to how amazing the ring looks.

Will be coming back to get the wedding bands sorted for sure, thanks for everything so far!

1 August 2025
Unprompted review
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Reply from Smooch Wedding Rings

Many thanks for your lovely review and wishing you the best for the future

Rated 5 out of 5 stars

Excellent service and support!

We purchased our rings back in 2018, making use of their custom design service. Recently my wedding ring suffered some minor damage whilst on holiday. Smooch took the ring back without question and not only made the repair, but returned the ring as if it was brand new again. 100% would recommend.

23 August 2025
Unprompted review
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Reply from Smooch Wedding Rings

Many thanks for your lovely review and wishing you the best for the future

Rated 5 out of 5 stars

I’m about to use Smooch for the 3rd time!

I’m about to use Smooch for the 3rd time and so it felt very appropriate that I share my experiences. My wife and I first encountered Smooch many years ago when looking for a wedding ring, they were excellent as far as presenting options, advising of possible customisations and keeping us up to date throughout the process as we awaited delivery.

Fast forward a little under 10 years and it felt right that when looking for an eternity ring for my wife to celebrate a decade of marriage, that I contact Smooch to commemorate the occasion. Once again they were incredibly helpful, I had a vague idea what I wanted and with their assistance we built out my idea and it was delivered in plenty of time for me to present to my wife.

Now, in 2025 I’ve just begun speaking to them once again, this time about a piece to celebrate my wife’s 40th birthday. I’ve no doubt that the experience will be excellent, and we will collaboratively produce something that my wife will love.

I’d highly recommended using Smooch for your ring based needs, I quite literally do not consider anyone else at this stage.

21 August 2025
Unprompted review
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Reply from Smooch Wedding Rings

Many thanks for your lovely review and wishing you the best for the future

Rated 5 out of 5 stars

We got our rings delivered today!

We got our rings delivered today!! And they are absolutely beautiful! We can not thank Smooch enough. They look exactly how we designed them. And they look amazing. It’s such a shame we can not wear them until May 2026.

Customer service is brilliant and quick to respond.

Thank you Andrea for our ring consultation. You was so nice and lovely.

20 August 2025
Unprompted review
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Reply from Smooch Wedding Rings

Many thanks for your lovely review and wishing you the best for the future

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