The order was timely and packaged well. The foundation bottle was a little disappointing. While the total ounce was posted, the size is deceiving with the lid being just as larger. Most people do no... See more
Company replied
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
After a bad start and numerous emails regarding my products, Novie finally got things straight. Now I have to patiently wait for my first order. Second order came in before first. Believe it was a gl... See more
Company replied
I had an issue with a recent order. Nothing major just a mailing address issue. Anyways, I was able to get in touch with Jessa at customer service. She was very polite and took care of my issue... See more
Company replied
Ordered the item for the first time. Was too excited and made a mistake on my mailing address when I check out. The customer service provided thereafter was beyond words. Juice, was swift in her respo... See more
Company replied
Company details
Written by the company
Smooche is a solutions-oriented beauty brand, creating a world where everybody feels confident. For perfect lips, lashes, brows and skin.
Contact info
8605 Santa Monica Boulevard, PMB 44698, West Hollywood, CA 90069, United States
- hey@smooche.com
- smooche.com
4.4
Excellent
5K reviews
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
They honored me!
I really wanted to love the product, but somehow it didn't quite match my skin tone. I wrote to Customer Service, and Christine worked with me.
I had ordered two bottles, and I still had an unopened bottle. I was willing to give the unopened bottle back and get 50% of what I paid. I was prepared for that since I had an open bottle.
Well, to my surprise, as soon as Christine saw my email explaining how much I wanted to love the product but it just didn't work, she immediately refunded me for my full order. She did not request me to go through the problem of sending the bottles back.
I'm grateful for companies that say, "Try our product, and it doesn't work, we will refund you." This company absolutely stood by that. I will be looking into other products for this company because now I trust them. And Christine was great!
9 May 2026
Unprompted review
Reply from smooche
Hi Alice! 💖
Thank you! We're so glad Christine could surprise you with a full refund. We truly stand by our promise, and we're thrilled to have earned your trust. We can't wait to help you find your next favorite product!
Warmly,
The Smooche Team
Great Customer Service
While, sadly, the color adaptive foundation did not work for me, Smooche’s customer service is wonderful! Jizelle was helpful and very responsive. No run around or ghosting until the trial period is over, they honor their trial period and care about their customers.
Product ***
Customer Service *****
Thank you Jizelle
8 May 2026
Unprompted review
Reply from smooche
Hi Deidre! 💖
Thank you! We're sorry the color adaptive foundation wasn't the right fit for you, but we are so happy to hear that Jizelle took such great care of you. We take our trial period seriously and truly care about our customers, so your feedback means the world to us!
Warmly,
The Smooche Team
Excellent customer service and resolution
Updating my experience because the customer service team handled my concern really well in the end. While the foundation itself didn’t work for me personally, I understand that not every product suits every skin type or preference.
What stood out was that once the team responded, they were polite, professional, understanding, and resolved the issue fairly with a refund. Special mention to GENREV for the kind communication and follow-up throughout the process.
Really appreciate a brand that eventually listens to customer concerns and makes things right. Happy with how this was handled overall 😊
5 May 2026
Unprompted review
Reply from smooche
Hi Aditi,
Thank you so much for updating your review and for the kind words regarding our team's support! We truly appreciate your understanding that while the foundation wasn't the perfect fit for your skin type, we were able to reach a resolution that left you satisfied. I will be sure to share your special mention with Genrev and the rest of the Smooche team!
Warm regards,
The Smooche Team
They doing good customer service when…
They doing good customer service when you doing return it just so fast😊😊😊😊no hassle Thank you Jizzele 🍕🍕🍕
1 May 2026
Unprompted review
Reply from smooche
Hi Lc! 💖
Thank you! We're so happy to hear your return was fast and hassle-free. We'll be sure to share those pizzas and your kind words with Jizelle ! 🍕😊
Warmly,
The Smooche Team
I wasn't sure or not when I ordered my foundation if it was a reoccurring subscription.
I wasn't sure or not when I ordered my foundation whether or not there was a subscription attached you know the fine print you can never see to read. Anyway Christine was so kind to respond with no strings attached!!! Christine also assisted me on product use ?'s.
Thank you Christine 😊
Laurie
order #48590
9 May 2026
Unprompted review
Reply from smooche
Hi Laurie! 💖
Thank you! We're so glad Christine could clear up the subscription details for you and provide some helpful tips on how to use your new products. We totally get that "fine print" anxiety, so we're happy to confirm there were no strings attached! We'll be sure to share your kind words and that "thank you" with her. 😊
Warmly,
The Smooche Team
I bought the colour changing foundation…
I bought the colour changing foundation as it was advertised as containing hyaluronic acid and aloe vera. When mine arrived I read the ingredients and it contained neither of those things. I contacted them to ask why it didn’t have those ingredients and was told that if those ingredients weren’t listed on the package I received, then they weren’t in there. That makes no sense and is false advertising in my opinion.
9 May 2026
Unprompted review
Reply from smooche
Hi Julie,
We’re sorry to hear that you had this experience, and we’d love to make things right. However, we couldn’t locate your order based on the review alone. Could you please share your order number with us? This will help us look into the issue and assist you as quickly as possible.
You can reach us at hey@smooche.com or reply here with your details. We’re happy to help!
Warm regards,
The Smooche Team
❤ GENREV
GENREV was such a wonderful help in resolving my order #570583! She made me feel like she was truly concerned with my issue and it certainly put me at ease. Thank you, GENREV!
9 May 2026
Unprompted review
Reply from smooche
Hi Gary! 💖
Thank you! We're so glad to hear that Genrev provided such wonderful and genuine care for order #570583. It's our goal to make sure you always feel at ease, and we'll be sure to pass your thanks along to her!
Warmly,
The Smooche Team
Reply from smooche
Hi there! 💖
Thank you! We are so happy to hear that you're loving the product!! Your excitement truly makes our day!
Warmly,
The Smooche Team
I was really bummed that the facial…
I was really bummed that the facial product didn’t work out with my skin. However Gracia was great. Great customer service and turn around time.
9 May 2026
Unprompted review
Reply from smooche
Hi Tracey! 💖
Thank you! We're sorry the product wasn't a match for your skin, but we're so happy to hear Gracia took such great care of you. We appreciate your kind words about our quick service!
Warmly,
The Smooche Team
Try it….
Love the product; let my friend try and they were SOLD. One more order coming your way.Customer service EXCELLENT. Open for questions and concerns from first order. Thank you Christine.
14 April 2026
Unprompted review
Reply from smooche
Hi Anna! 💖
Thank you! We love that you shared the magic with your friend, welcome to the Smooche family to them! We're so happy to hear Christine has been there for you since day one. We can't wait to get your next order out to you!
Warmly,
The Smooche Team
Great customer service
Carla helped me. I am satisfied with her immediate assistance!
8 May 2026
Unprompted review
Reply from smooche
Hi Kathy! 💖
Thank you! We're so glad to hear Carla was able to provide immediate and helpful assistance. We'll be sure to share your satisfaction with her!
Warmly,
The Smooche Team
I emailed twice about not liking my…
I emailed twice about not liking my product and wanting to send the one I opened back yet no response from you. Just more surveys asking how did you do.
My main concern is that the product is staying on my face too white. Perhaps because I have a darker complexion? I have tried different applications without satification
26 April 2026
Unprompted review
Reply from smooche
Hi Isabel,
We’re sorry to hear about your experience and want to make things right. We’ve sent you an email to discuss this further and find the best resolution for you. Please check your inbox, and feel free to reply at your earliest convenience.
Looking forward to assisting you!
Warm regards,
The Smooche Team
Fantastic customer service
Fantastic customer service. Jazmine was wonderful to deal with. So friendly so quick to respond. They stood behind their moneyback guarantee 100%. Just the experience with their customer service says a lot about the company.
9 May 2026
Unprompted review
Reply from smooche
Hi Robin! 💖
Thank you! We're so thrilled to hear that Jazmine was wonderful to deal with. We truly believe in standing behind our word and our guarantee, so it means a lot to know you had such a positive experience with our team!
Warmly,
The Smooche Team
Really awful
Really awful. It looks orange and tacky. The brush just smears it about rather than blends. They asked for a review and I gave one and its a constant bombardment of buy more. I didnt appreciate the limited time "offer" to add a brush to the order and then be charged for separate postage dressed up as postage insurance.
17 April 2026
Unprompted review
Reply from smooche
Hi Jenny,
We’re sorry to hear about your experience and want to make things right. We’ve sent you an email to discuss this further and find the best resolution for you. Please check your inbox, and feel free to reply at your earliest convenience.
Looking forward to assisting you!
Warm regards,
The Smooche Team
Customer service at smooch with Gracia.
Gracia was so kind and thoughtful as well as helpful!!! She provided excellent customer serice!!!!
6 May 2026
Unprompted review
Reply from smooche
Hi Beverly! 💖
Thank you! We're so touched to hear that Gracia was kind and thoughtful while helping you out. We pride ourselves on excellent service, and we'll be sure to pass your glowing feedback along to her!
Warmly,
The Smooche Team
The product itself didn't suit me but…
The product itself didn't suit me but Shake dealt with the issues quickly and politely. Great customer service.
8 May 2026
Unprompted review
Reply from smooche
Hi Kathryn! 💖
Thank you! We're sorry the product wasn't the one for you, but we're so glad Shake took such great care of you quickly and politely. We appreciate your kind words about our service!
Warmly,
The Smooche Team
Great Customer Service
Although the product unfortunately was not a good fit for my skin, Jizelle with customer service was very responsive and helped me tremendously with my order! Easy and hassle free.
7 May 2026
Unprompted review
Reply from smooche
Hi Gianne! 💖
Thank you! We're sorry the product wasn't the perfect match for your skin, but we're so happy to hear Jizelle made the process easy and hassle-free for you. We truly appreciate your kind words about our service!
Warmly,
The Smooche Team
EURI was fabulous and gave me the…
EURI was fabulous and gave me the perfect advice xx
7 May 2026
Unprompted review
Reply from smooche
Hi Dan! 💖
Thank you! We are so glad to hear Euri was fabulous and gave you the perfect advice. We'll be sure to share the love with her! xx
Warmly,
The Smooche Team
Shout out to Carla for top customer…
Shout out to Carla for top customer service!
6 May 2026
Unprompted review
Reply from smooche
Hi Samantha! 💖
Thank you! We'll definitely give Carla that shout-out! We're so glad you received top-tier service.
Warmly,
The Smooche Team
Carla was amazing!
9 May 2026
Unprompted review
Reply from smooche
Hi Tina! 💖
Thank you! We're so thrilled to hear Carla was amazing. We’ll be sure to pass your kind words along to her!
Warmly,
The Smooche Team
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