Very good customer service at the smoke Mart brickworks, the store was spotless and well organised, offered a great Varity in products, I'm very keen to come back explore more options! #retailhero
Company replied
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Review summary
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Smokemart Meadow Springs Usually gothere on a Sunday or Monday. The manager who does every Monday is always helpful and friendly. The other 2 who work Sundays are also friendly and lovely to chat... See more
Company replied
Smokemart Bunbury centrepoint: The ladies there are so lovely and really know what they are talking about! Always going above and beyond for customers
Company replied
Bunbury centrepoint: The store is so small but set up beautifully and the ladies in there always go above and beyond and they are so kind, will shop here again
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Company details
Written by the company
Australia's largest & most trusted tobacconist since 1988, with over 275+ locations Australia-wide offering 2-hour Same Day Delivery and Click & Collect.
Contact info
Australia
- smokemart.com.au
4.5
Excellent
66 reviews
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Reply from Smokemart
Hey Kurt, thank you for taking the time to leave a five-star review and we are thrilled to hear that you have had a positive experience in our store!
Smokemart Bunbury centrepoint:
Smokemart Bunbury centrepoint:
The ladies there are so lovely and really know what they are talking about!
Always going above and beyond for customers
1 October 2025
Unprompted review
Reply from Smokemart
Hey Bradley, thank you for taking the time to leave a review. We are so pleased to hear of your positive experience at our Bunbury CentrePoint store. We will be sure to pass your kind words onto the team!
Every time I’ve been to smokemart…
Every time I’ve been to smokemart Glenorchy central I have been well looked after. Staff are always so professional and friendly. The store is always tidy and displayed well. The best around, great service will be back!
1 October 2025
Unprompted review
Reply from Smokemart
Hey Jess, thank you for taking the time to leave a 5 star review! We are so thrilled to hear you have had a such a great experience in our Glenorchy Central store from the service to the store standards! I will be sure to pass your kind words onto the team!
Was welcomed by all the girls at…
Was welcomed by all the girls at Glenorchy central with a smile, their customer service is beyond amazing. Couldn’t help myself but to walk out with some goodies 😊
23 September 2025
Unprompted review
Reply from Smokemart
Hi Shatahlia, thank you for taking the time to leave a 5 star review! We're so pleased to hear of your positive experience in our Glenorchy Central store! We hope you enjoy your goodies and see you again soon!
I went into Smokemart in Sorell and it…
I went into Smokemart in Sorell and it was refreshing to be greeted as soon as I entered the store and all the girls had a smile on their face, will definitely be back and it’s worth the drive to visit for good customer service.
30 September 2025
Unprompted review
Reply from Smokemart
Hey Elena, thank you for taking the time to leave a 5 star review! We're so happy to hear of your experience in our Sorell store. We appreciate you taking the time to travel for great service, this is what we aim for, we're so pleased to hear the team is providing that!
Tiffeny welcomed me into the store and…
Tiffeny welcomed me into the store and gave me the best customer service at Glenorchy central
19 September 2025
Unprompted review
Reply from Smokemart
Hi Sophia, thank you for taking the time to leave a five-star review and we are thrilled to hear that you have had a positive experience with Tiffeny at our Glenorchy Central store, we hope to see you again soon!
Smoke Mart Midland Gate
Smoke Mart Midland Gate, great staff always helpful, awesome gift ideas.
30 September 2025
Unprompted review
Reply from Smokemart
Hi Wayne, thank you for taking the time to leave a five-star review and thank you for your kind words, we are thrilled to hear that you have had a positive experience from the service to the products, while shopping at our Midland Gate store!
Smoke mart Rosny deserves 10 stars.
Smoke mart Rosny deserves 10 stars.
Best customer service by a young lady. I think she said her name is Shae
Will be coming back!!!!!!
29 September 2025
Unprompted review
Reply from Smokemart
Hello! thank you for taking the time to leave a five-star review and thank you for your kind words, we are thrilled to hear that you have had a positive experience with Shae, we cant wait to see you again soon!
The team was very responsive
The team was very responsive. Provided with the solution in a quick and efficient manner. Great service
22 July 2025
Unprompted review
Reply from Smokemart
Hey Robert, thank you for taking the time to leave a five-star review! We're so thrilled to hear about your experience with our customer service team. We will be sure to pass your kind words onto them!
Same Day Delivery
Same Day Delivery was so quick! Had my order within the hour! Will definitely be using this service again, thanks Smokemart!
17 July 2025
Unprompted review
Reply from Smokemart
Hi Anthony,
Wow, thank you for the fantastic feedback! We’re thrilled to hear your order arrived within the hour—same day delivery is what we strive for!
We truly appreciate your support!
Reply from Smokemart
Hi Geoff,
Thanks so much for your kind words! We’re happy to hear you found our service easy and fast.
We appreciate your support!
Always relisble, excellent customer service
Always reliable delivery and sterling customer service. I highly recommend Smokemart.
18 July 2025
Unprompted review
Reply from Smokemart
Hi Catherine,
Thank you so much for your kind words and recommendation! We’re thrilled to hear you find our delivery reliable and our customer service sterling.
We truly appreciate your support!
like everyone else you pay exta same…
like everyone else you pay exta same day delivery(ordered 8 am) stayed home all day waiting never turned up SCAM company full of promises but dont deliver first and last time
7 May 2025
Unprompted review
Reply from Smokemart
Hi Michael,
We do apologise for the delay in providing a response to your feedback.
We’re very sorry to hear that your same day delivery didn’t arrive as promised, especially after you placed your order early in the morning. We understand how frustrating it is to wait all day without receiving your order.
Please know this is not the experience we want for any of our customers. We take your feedback seriously and are reviewing our delivery processes to prevent this from happening again.
If you could contact us directly at hello@smokemart.com.au with your order details, we’d like to investigate what went wrong and work towards a resolution.
Thank you for bringing this to our attention.
Same day delivery is hit and miss
Same day delivery is hit and miss. I've ordered over 10 times and have had to wait roughly 4hrs for the item to even be picked up by a driver. The rest of the time status stayed as booked and then arrives the next day... Why offer same day when ordered before 2pm if you can't deliver. If I knew it would come the next day I would've just got the bus to the shopping centre. No compensation or refund offered either. Pathetic
5 May 2025
Unprompted review
Reply from Smokemart
Hi,
We do apologise for the delay in providing a response to your feedback.
Thank you for your honest feedback. We’re really sorry to hear that your experience with our same day delivery hasn’t been consistent and that your orders sometimes arrived later than expected.
We understand how important it is to receive your items promptly when you’ve paid for same day service, and it’s clear we haven’t met that expectation in your case. We’re actively reviewing our delivery operations to improve timing and communication.
We also apologize that no compensation or refund was offered — this is not the service standard we strive for. Please contact us at hello@smokemart.com.au with your order details so we can investigate and make this right for you.
We appreciate your patience and the opportunity to improve.
Imagine a tobacconist that NEVER has…
Imagine a tobacconist that NEVER has the rolling machines in stock. The friendly staff will lie to you that another smokemart has them, only to also have none when you drive there.
31 March 2025
Unprompted review
Reply from Smokemart
Hi Ben,
We do apologise for the delay in providing a response to your feedback.
Thank you for sharing your experience. We’re really sorry to hear about the ongoing difficulty finding rolling machines in stock—it’s frustrating, and we understand your disappointment.
We’re actively working with our suppliers to improve availability, and we will address the communication issue you mentioned with our staff to ensure transparency and honesty.
If you’d like, please reach out to us at hello@smokemart.com.au so we can help check stock at nearby locations or offer alternatives. We appreciate your feedback and hope to restore your confidence in us.
absolutely pathetic
absolutely pathetic dont call you back cant fill your order same day delivery no one answers the phone and cant cancel your order when they cant fill it
22 March 2025
Unprompted review
Reply from Smokemart
Hi Anthony,
We do apologise for the delay in providing a response to your feedback.
We’re very sorry to hear about your frustrating experience. It’s disappointing to learn that we didn’t meet your expectations, especially regarding same day delivery and communication.
We understand how important it is to be able to reach us promptly and to have clear options if an order can’t be fulfilled. We’re currently reviewing our processes to improve both responsiveness and order management.
Please contact us directly at hello@smokemart.com.au with your order details so we can assist and work to make things right.
Thank you for your feedback—it helps us improve.
So sad to see reanna leaving sorell …
So sad to see reanna leaving sorell smoke mart hope we have another manager as good as reanna Shane and cassie from richmond.
20 January 2025
Unprompted review
Same day delivery is a scam
Same day delivery is a scam. Paid extra for same day, ordered within the correct time frames and order was not delivered same day. What a disgusting business, just out to take peoples money.
21 December 2024
Unprompted review
Reply from Smokemart
Hi Jade,
We do apologise for the delay in providing a response to your feedback.
We’re really sorry to hear that your same-day delivery didn’t arrive as promised. We understand how frustrating that is—especially when you’ve paid extra and followed all the required timeframes.
This isn’t the experience we want for any of our customers. While delays can occasionally happen due to courier or operational issues, we take full responsibility for the inconvenience caused and are reviewing what went wrong in your case.
Please reach out to us at hello@smokemart.com.au with your order number so we can investigate further and make this right. We appreciate your feedback and the opportunity to improve.
Some of the prices are more than…
Some of the prices are more than supermarkets and they are always charging staff.
Something badly wrong with this company.
15 December 2023
Unprompted review
Reply from Smokemart
Hi Bron,
We do apologise for the delay in providing a response to your feedback.
Thank you for your feedback. We're sorry to hear you had a negative impression of our pricing and operations. We aim to offer a wide range of products and pricing that reflects both value and quality, and we understand it may not always compare favorably with supermarkets on certain items.
Regarding your other concerns, we take any comments about our team and workplace environment seriously. If there's something specific you'd like to report or discuss further, please reach out to us directly and confidentially at hello@smokemart.com.au.
We appreciate you taking the time to share your thoughts—it helps us continue to improve.
Smokemart??
Smokemart??? How about gizmo mart, you can buy drones, stereos, boombooxes but gas for refillable lighters..had us waiting for over four months, Rollie machines none in stock for over six months now! Tobacco range shrinking and only a few cents cheaper than a supermarket! Not good enough to call yourselves a tabachonist.!
17 October 2024
Unprompted review
Reply from Smokemart
Hi Gordon,
We do apologise for the delay in providing a response to your feedback.
Thanks for taking the time to share your feedback. We’re sorry to hear that your recent experiences haven’t met expectations. We understand how frustrating it is when essential items like gas refills and Rollie machines are out of stock, and we agree—it’s not ideal.
While we’ve expanded our range to include lifestyle and tech products, tobacco-related items are still a core part of what we offer. That said, we know availability has been inconsistent, and we’re actively working with suppliers to improve stock levels and product variety across all our stores.
We appreciate your honest review—it helps us do better. If there’s something specific you’re still waiting on, feel free to reach out to our team at hello@smokemart.com.au, and we’ll do our best to assist.
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