I have ordered many times in the past their flavoured filtered coffee without any issues.However, this time the coffee was tasteless and disgusting!I had to throw all the packets(caramel,maple syrup&w... See more
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More clarity required in the description of your product, I brought the coffee bags but very much on spec. They are OK but I am still looking for my ideal coffee taste. Smiths NO7 & the Mexican Oaxa... See more
Company replied
Not only did I receive the request for a review several days before my goods arrived. When they did arrive 2 items were not included . 1st & last time !!!
Company replied
Been shopping with them for 10 years now, always buy my coffee off the specials list, very knowledgeable staff, Colin the owner never has time to talk, but get him onto coffee or tea and he talks for... See more
Company replied
Company details
Written by the company
Hand crafted, Artisan roast...coffee since 1936.
Contact info
Arabica House, Ebberns Road, HP3 9RD, Hemel Hempstead, United Kingdom
- 01442234239
- sales@smithscoffee.co.uk
- smithscoffee.co.uk
2.8
Average
336 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Following a conversation in the pub…
Following a conversation in the pub about your company.
thought I'd give you a go. We ordered a variety pack of capsules. All arrived day after ordered. tried a couple that night, lovely....
Back for some tea next week.
28 October 2020
Reply from Smiths Coffee Co Ltd t/a SMITHS of LONDON
Our capsules are a fairly new product so delighted to hear you like them!
Smiths Team
Reply from Smiths Coffee Co Ltd t/a SMITHS of LONDON
Youre very welcome dear Guest,
Come back soon
Smiths Team
So so so disappointed...
So so so disappointed... Very artificial flavour. This is not my first coffee bag from this company but after the change package, the flavoured coffee is just bad.
13 October 2020
Reply from Smiths Coffee Co Ltd t/a SMITHS of LONDON
hi Anna,
On your order you took 3 different flavours.
Please let me know which disappointed you and I'll have it exchanged by return.
We will also look at whether our flavourist has overdone it somewhat!
Smiths Team
Reply from Smiths Coffee Co Ltd t/a SMITHS of LONDON
Thank you for your kind words!
Smiths Team
Reply from Smiths Coffee Co Ltd t/a SMITHS of LONDON
Hi Josceline,
Many thanks for the great feedback
Check out the new flavours...we've got 73 now!
Smiths Team
Easy as 1 2 3 …
Easy to follow instructions on ordering with various coffee methods/choices given
The smell of the coffee is divine. Bought as a birthday present for my son to accompany a Stove coffee maker It has proved to be a huge hit. Will recommend and thank you for such superb products
25 September 2020
Unprompted review
Reply from Smiths Coffee Co Ltd t/a SMITHS of LONDON
Good morning!
Thank you for the brilliant feedback.
Please let us know how we can make you even happier and get that 5* review!
Smiths Team
A trusted friend
Great Range of coffees and speedy reliable service. Been a customer for many years and never disappointed.
24 September 2020
Unprompted review
Reply from Smiths Coffee Co Ltd t/a SMITHS of LONDON
Hi Chris,
Very glad youre happy with what we do.
Come back soon,
Smiths Team
Found this coffee in TK Maxx and then…
Found this coffee in TK Maxx and then nothing else ever compared to it. So purchased more directly and their range of flavours is amazing
21 September 2020
Unprompted review
Reply from Smiths Coffee Co Ltd t/a SMITHS of LONDON
Good morning Annie,
Thank you for the brilliant feedback.
Melting Chocolate Pud, White Chocolate Raspberry, Toasted Almond ...new flavours available now!
Smiths Team
Reply from Smiths Coffee Co Ltd t/a SMITHS of LONDON
Good morning Mr Gardiner,
Thank you for the feedback...
Hope to see you back soon!
Smiths Team
Very good coffee.
17 September 2020
Unprompted review
Reply from Smiths Coffee Co Ltd t/a SMITHS of LONDON
Hi Phillip,
Very glad youre happy with our coffee!
We've got some very nice new ones coming in...
Smiths Team
Ordered twice, didn’t show up
Ordered twice, both times order didn’t arrive. Will never order again. I paid a lot for shipping and didn’t get a refund. Shame as the coffee is pretty good.
9 September 2020
Unprompted review
Reply from Smiths Coffee Co Ltd t/a SMITHS of LONDON
Hi Stephanie,
I've reviewed your order status (ordered 7/9/20) and can confirm one order left on 8/9/20.
If you ordered twice you would have had to pay twice (or any order would be 'incomplete')
It left using your choice of postage: Royal Mail, 2nd Class, 'signed for' service at £3.25.
Checking the Tracking system which says it was delivered on 11/9/20 and we have copy of a signed delivery note in the name of 'Tindal'
Its also worth pointing out that 2nd class postage usually takes more than 2 working days which makes it unlikely your order could possibly have arrived before you posted a 1 star review.
Smiths Team
Amazing coffee
I found this little gem -Hazelnut flavoured coffee (ground) while I was shopping in TKMaxx.The smell and the flavour is just amazing.Needless to say I was googling straight away to see if I can get it online and was not disappointed.Smith's coffee- you gained a customer for life.
5 September 2020
Unprompted review
Reply from Smiths Coffee Co Ltd t/a SMITHS of LONDON
Hi Ilona,
Delighted you like our 'Flavoursmiths' coffees so much...
Did you see we've launched Butterscotch?
More flavours coming soon!
Smiths Team
I placed my order not the first and…
I placed my order not the first and definitely not the last time :) Everything went great like always. I love your coffee, and I'm always pretty happy with your service.
31 August 2020
Unprompted review
Reply from Smiths Coffee Co Ltd t/a SMITHS of LONDON
Hi PM,
We're very glad we seem to be doing a good job for you!
Come back soon!
Smiths Team
Bought loose leaf tea
Bought loose leaf tea, top quality! Japanese genmaicha
23 August 2020
Unprompted review
Reply from Smiths Coffee Co Ltd t/a SMITHS of LONDON
Morning AJ,
We're very proud of our TEASMITHS products and glad you're pleased.
Thanks for the positive feedback!
Smiths Team
Great selection with very quick delivery
13 August 2020
Unprompted review
Reply from Smiths Coffee Co Ltd t/a SMITHS of LONDON
Hi Luke,
Big Thank you for the positive feedback!
Smiths Team
Reply from Smiths Coffee Co Ltd t/a SMITHS of LONDON
A BIG THANK YOU for your positive feedback!
Smiths Team
Hats off to Smiths for customer service
Excellent website - so easy to use and payment easy to make. Good information regarding each of the available coffee types. I actually ordered beans for a French Press but realised beacuase I would rather gring them myself that whole beans would be better. I rang the contact number and they changed the order over the phone. Hats off to Smiths!!
12 August 2020
Unprompted review
Reply from Smiths Coffee Co Ltd t/a SMITHS of LONDON
Hi David,
Glad we were able to respond the right way for you.
Smiths Team.
The coffe is very good,atrocious wedbsite
The coffe is very good but the whole show is let down by an abysmal web site.
My wife has always ordered fruit 'tea's that contain pieces of fruit, rather than actual tea leaves.
However, it is not possible to select which of the offerings are of this type. Further very few, if any of the 'tea' offerings has any information to help.
Moreover, if you go 'back' from selecting something, you get a completely different list.
9 August 2020
Unprompted review
Reply from Smiths Coffee Co Ltd t/a SMITHS of LONDON
Thanks for the feedback PB,
We're working hard to resolve any/all glitches that may exist
We have passed your observations to our website guru for attention.
Smiths Team
Online purchase issue. May have been my end...
Found it more difficult to purchase online this time and when i phoned I couldn’t get through to anyone in Customer Services who knew how to help me. Coffee remains wonderful though and I look forward to receiving it.
31 July 2020
Unprompted review
Reply from Smiths Coffee Co Ltd t/a SMITHS of LONDON
Hi there!
Very glad you continue to enjoy our coffee.
Please get in touch and let us know of the difficulties you encountered in ordering...we're very keen to ensure any glitches are fixed.
Customer Services take particular pride in helping clients so we'd also really like to hear of how we can improve this area....
...and thank you for the feedback.
Smiths Team.
Absolutely amazing coffee
Absolutely amazing coffee, incredibly fast delivery, very happy with Smiths Coffee
29 July 2020
Unprompted review
Reply from Smiths Coffee Co Ltd t/a SMITHS of LONDON
Hi Daniel,
A big thank you for such positive feedback!
Some amazing new coffees coming in soon...keep an eye open!
Smiths Team
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