Smith & Kennedy Scents Reviews 

984
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 152 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their amazing quality, affordability, and the wide variety of strong, long-lasting scents that effectively fill their homes. Many people highlight the excellent customer service, noting the friendly approach, helpfulness, and quick resolution of any queries. Reviewers also frequently commend the speedy delivery and the beautiful, secure packaging of their orders. However, some customers mentioned that while most scents are strong and lasting, a few specific fragrances did not last as long or were not as potent as expected. A small portion of people also felt that some scents were too strong or had a perfume-like aroma that was not calming.

What people talk about most

Product

Customers consistently note positive experiences with product, praising the divine and unique fragrances,... See more

Quality

Users describe positive interactions with quality, consistently praising the divine and amazing fragrances of... See more

Delivery service

Reviewers highlight positive aspects of delivery service, consistently praising its speed and efficiency.... See more

Order

Customers had positive experiences with order, frequently highlighting the ease of ordering and the quick,... See more

Customer service

People report positive experiences with customer service, consistently describing it as excellent, brilliant,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’ve been using Smith & Kennedy for as long as I can remember- no seriously- I was a teenager when my parents bought me my first pack! Over the years my adoration for the brand has only grow... See more

Rated 5 out of 5 stars

I have ordered from smith & kennedy for a few years now and recommended them to so many people over the last few years. I wouldnt go anywhere else. Their products are amazing, affordable, fantastic qu... See more

Rated 5 out of 5 stars

image Having ordered from a high street store YC i was abit septical weve ordering from a another company but omg u have changed my mind completely. smith and kennedy scent is an amazeing company fro... See more

Rated 5 out of 5 stars

This is by far the best Wax Melt Company I have came accross I have ordered from Smith & Kennedy for a few years now they have a vast collection of amazing scents which last for days..some old favou... See more


Company details

  1. Candle Store

Written by the company

Handmade Luxury Scented Wax Melts & Home Fragrance Products


Contact info

4.9

Excellent

TrustScore 5 out of 5

984 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 50% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(984)

144 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Happy New Customer

I received my first order recently and was really impressed. The package was beautifully put together and the scents are fantastic and long lasting. I will definitely be ordering all my wax melts from these guys in the future.

17 January 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely love the range and…

Absolutely love the range and fragrances which last long. Friends always comment how nice my house smells. Excellent customer service and speedy delivery. You won’t be disappointed. Putting my next order in soon!

7 February 2026
Unprompted review
Rated 5 out of 5 stars

This is by far the best Wax Melt…

This is by far the best Wax Melt Company I have came accross I have ordered from Smith & Kennedy for a few years now they have a vast collection of amazing scents which last for days..some old favourites and are always adding some new which are always superb😊
Delivery is prompt and Customer service is great.
I would highly recommend this Company.

7 February 2026
Unprompted review
Rated 5 out of 5 stars

I Absolutely love the wax melts 💕

I Absolutely love these wax melts!
I’m so impressed with the quality and fragrances of these wax melts. The scents are strong, long-lasting, and fill my home beautifully. My favourites are the designer perfume-inspired melts, as they smell just like the original perfumes. The quality is outstanding, especially for the price. Excellent value and I’ll definitely be a repeat customer. So will you too!
I have tried other wax melts from other sellers, but I always seem to go back to Smith and Kennedy, as there wax melts are truly amazing. I know I am going to get a high quality product that really works. I highly recommend them.

12 December 2025
Unprompted review
Rated 5 out of 5 stars

I have ordered from stores before but…

I have ordered from stores before but no one matches up to Smith & Kennedy. They are such friendly people. They always keep you up to date on your order. The wax melts & oils are stunning. I have a diff one melting away every evening. Denise always puts you a little pressie in with your order. Such a lovely thought.

23 August 2025
Unprompted review
Rated 5 out of 5 stars

My favourite wax melts

My favourite wax melts, fabulous smell that lasts. I put on in living room in evening and get fab smell following morning. Fast delivery and great customer service. My favourite is la vie est belle.

17 December 2025
Unprompted review
Rated 5 out of 5 stars

The best scent shop EVER!

I stumbled over this fantastic shop a couple of years ago and since then introduced my daughters and friends to it.
Denise is always happy to see you and really helps when you are choosing for someone you are not exactly sure they would like. She is very professional and knows her scents inside out! Their products are THE best I have found and I have been using oil/wax for a VERY long time! So glad I found this little gem in the middle of Bishopbriggs!!!

6 February 2026
Unprompted review
Rated 5 out of 5 stars

It just makes scents!

I’ve been using Smith & Kennedy for as long as I can remember- no seriously- I was a teenager when my parents bought me my first pack!

Over the years my adoration for the brand has only grown, and I’ve even recommended them to friends, family and colleagues.

Unlike other businesses who’ve struggled once their businesses become too successful too soon, S&K have retained a relaxed a friendly approach to customer services.

Support small business!

6 February 2026
Unprompted review
Rated 5 out of 5 stars

Not my 1st time ordering

Not my 1st time ordering from Smith & Kennedy and it won’t be my last either. The wax melts from here are super strong and last for a while, the scent throw is amazing. Well worth the price. Such an amazing availability of different scent categories , well laid out website where everything is easy to find. Great customer service if you need it.

2 February 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely love this wax melt company

Absolutely love this wax melt company! The scents are strong, long-lasting, and fill the room without being overpowering. Beautifully made, great quality, and clearly crafted with care—I’ll definitely be buying again ✨

6 February 2026
Unprompted review
Rated 5 out of 5 stars

Best I’ve used!!

Good choice of melts and black diamond is one of my favourites and it’s the best I’ve used.
Delivery was great as it came the next day.

2 February 2026
Unprompted review

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