My experience is very fast withdraws unless it’s over $200 and then it takes 3-4 days. Makes no sense to me. I get $100 and $200 payouts in 10 minutes. I feel like they purposely make you wait so that... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Redemption process was quick and easy. Although I don’t win on smiles much but when I do I usually have my funds the same day.
UPDATE: They quickly unbanned after posting this, they just wanted me to verify my ID. I got banned from Smiles.com out of nowhere with absolutely no explanation. No warning, no email, nothing. I t... See more
Company replied
Overall an awesome platform to play on. I’ve had some pretty good fortune come my way by way of winnings with smiles casino and the customer service is nice and very helpful. They also follow up with... See more
Company replied
Company details
Written by the company
Welcome to Smiles Casino – your top choice for an exciting and innovative social gaming experience. At Smiles Casino, you’ll find a wide range of thrilling games, ensuring there’s always something new to enjoy. Playing is always free, and we offer generous rewards and exclusive promotions to keep things engaging. We prioritize your convenience with secure payment options, fast redemption, and customer support available 24/7. Discover the fun of our Entertainment Wonderland and enjoy free games anytime, anywhere with Smiles Casino!
Contact info
1013 Centre Road, Suite 403-B, 19805, Wilmington, United States
- support@smilescasino.com
- smilescasino.com
3.6
Average
287 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 71% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I love this site I recommend it to…
I love this site I recommend it to everyone I love the games is no scam you get your money within 6 hours or less easy to win easy to play thank you
8 December 2025
Unprompted review
Reply from Smiles Casino
Hi Jcrochrell,
Thank you for sharing your experience with us. We're glad to hear you're enjoying the games and the smooth cashout process. We appreciate your recommendation and we're happy to have you with us. Enjoy your time at Smiles!
I won at first but after that the games…
I won at first but after that the games kept skipping I cant win anymore these games only designed to let you win once I told support but they where not helpful.
27 November 2025
Unprompted review
Reply from Smiles Casino
Hi cutiepie,
Thank you for sharing your feedback. We understand it’s frustrating when your experience changes, and we want to reassure you that our games are not designed to limit wins in that way. They run on a system that produces random results for every single spin.
If you’re seeing skipping or performance issues, our team can take a closer look at your account and the games you played. Please reach out to support@smilescasino.com and they’ll be happy to review everything with you and guide you through any troubleshooting steps.
We appreciate you giving us a try and hope we can improve your experience.
Paid within 48 hours
Paid within 48 hours . Lots of game choices.
Customer service interaction great.
30 November 2025
Unprompted review
Reply from Smiles Casino
Hi Tina Marie,
Thank you so much for sharing your experience! We're really happy to hear your redemption was processed quickly and that you're enjoying the game selection. It's great to know our support team made a positive impression too. We appreciate you being with us and hope you continue to have a great time at Smiles!
Nothing to smile about playing here
Nothing to smile about playing here. You will lose most of your money trying to get a bonus. I play the same slots at other casino and get a bonus with less.
30 November 2025
Unprompted review
Reply from Smiles Casino
Hi Ben,
Thanks for taking the time to leave your feedback. Game results can naturally vary from session to session, and we know it can feel frustrating when the wins do not land the way you hoped. We appreciate you sharing your experience and we hope your future play feels more rewarding. If you ever want help exploring different game options, our support team is here for you.
Definitely give a try!
I've been playing sweepstakes casinos forever and have to say this one is up there....it has a great game selection but most of all customer service is amazing and quick and efficient! Redemption went smooth and fast....my new Favorite!
Kody Lawrence
22 November 2025
Unprompted review
Reply from Smiles Casino
Hi Kody,
Thanks a lot for the great feedback. We are really glad to hear you enjoy the game selection and that your redemption and support experience went smoothly. It means a lot that you consider Smiles one of your favorites. Wishing you many more fun sessions ahead.
Claimed Winnings
Claimed Winnings
Started with only a few dollars and was able to cash out $100 the first time playing. There's a great variety of games for all likes. The payout process went smoothly. From starting my verification to receipt, was about a half hour. Was very pleased with Smiles.
28 November 2025
Unprompted review
Reply from Smiles Casino
Hi Walter,
Thanks so much for sharing your experience! It’s great to hear you had such a smooth first redemption and enjoyed exploring the games. We’re really happy you gave Smiles a try and that everything went quickly and easily for you. Hope your next session brings even more good moments!
I like the sign in bonus and all the…
I like the sign in bonus and all the games are promos lol
22 November 2025
Unprompted review
Reply from Smiles Casino
Hi Jason,
Thanks so much for the review! Happy to hear you’re enjoying the sign-in bonus and the game selection. We’ll keep working to bring more fun promos and fresh experiences your way!
These guys are crooks contact your…
These guys are crooks contact your state attorney general and file a complaint with the ftc there games are rigged to the gills. Anybody else on this forum that puts down a review is paid to write good ones do yourself a favor and dodge this dumpster fire of a site
22 November 2025
Unprompted review
Reply from Smiles Casino
Hi Brian,
We understand you’re frustrated, but we want to reassure you that our games aren’t rigged and we don’t use paid reviews. Many players have a positive experience, while others may go through less lucky streaks, which can happen in any gaming environment.
If you’d like us to review your account history or clarify anything specific, our team is always here and happy to help at support@smilescasino.com.
I should have known that this casino…
I should have known that this casino will rob you. I paid $9.99 for $20 SC for a welcome promo. Whenever I spin the game would lag and glitch right when it lands on coins and skip to nothing, I have video proof that I'll be sending to the FTC. I will be on posting the video all over social media proving that the casino is cheating. Multiple games this has happened where it would keep spinning and when it's lands on coins it would skip and screw me, what a joke of a casino.
21 November 2025
Unprompted review
Reply from Smiles Casino
Hi Robert,
We definitely want to take a closer look at what you described. Our games shouldn’t lag or behave inconsistently, so we’ve sent you an email asking for the details. Once we receive that information, we’ll investigate the issue thoroughly.
Our support team is always available as well if you’d like to follow up directly at support@smilescasino.com.
Don’t play in this casino
Don’t play in this casino. This casino is corrupt, thief, manipulate and monitor the games you playing. This casino always glitches all there games randomly or purposely then suddenly you won’t win anything! This casino app customer service is sucks! They don’t even follow up your complaint and promises you to get an email results but you’ll never get any respond back. Also they are very rude and disrespectful.
Again don’t play to this casino app!!
19 November 2025
Unprompted review
Reply from Smiles Casino
Hi Samantha,
Thank you for sharing your thoughts. We’ve just sent you an email so we can look into your case more closely and gather the exact details. Our team takes every report seriously, and we want to make sure we review your experience properly.
We do want to assure you that our games aren’t monitored or manipulated. They run on a system designed to ensure fairness for every player, and many users enjoy smooth gameplay with no issues. When something does go wrong, our support team always aims to follow up and provide clear answers.
Please check your inbox and reply when you can so we can go through your situation step by step. Our team will be happy to take a closer look and help clarify anything that feels unclear.
Advertisements for this company are…
Advertisements for this company are 2-3x normal audio and presents hearing and other physical hazards as a result.
14 November 2025
Unprompted review
Reply from Smiles Casino
Hi Nowdeaf,
Thank you for bringing this to our attention. We take feedback like this seriously, and we’ve already forwarded your comment to the team that manages our advertising so they can review the audio levels. If you'd like to share any additional details, feel free to reach out to our support team at support@smilescasino.com and they’ll be happy to look into it further.
They don't have daily socials
They don't have daily socials. The win ratio when you bet higher is less then ten percent. Seriously be better off doing any other websites. Only good they have is you get to spin a wheel twice a day to get two free spins each time
12 November 2025
Unprompted review
Reply from Smiles Casino
Hi Joe,
Thanks for sharing your thoughts. We appreciate your feedback and are always working to improve our players’ experience. Our team regularly reviews promotions and game features, so we’ll make sure your comments are passed along.
DOESNT WIN
OuI have not won but a few coins here and there . One game i went into the bonus and out of 10 spins won absolutely nothing. I have won quite well on other platforms, but this one. Not at all. The verification process was easy. But too bad didn't win anything to cash out. They do give free spins sometimes on the daily bonus and some throughout the week which you do not win anything on them and incentives when u reach another tier. It does have potential. Until it starts winning I won't recommend or refer to anyone. They would be pissed at me. I have been playing for about 2 weeks. And no win over $50. Im going to play a few more weeks and if i dont win. I will have them delete my account. I do not have money to waste, and not get a good win. 11/14/25 still haven't won on this site, go play somewhere else cuz this is not it. You dont WIN. THE rtp is extremely LOW. I have played different games with different bets and nothing. Go to wow. I have won over 6500 in a month. I was gold status n received my money the next day. The only thing is win you win that significant amount it takes a while to win again.
9 November 2025
Unprompted review
Reply from Smiles Casino
Hi Kia jo,
Thanks for taking the time to leave a review and for giving Smiles a try. We’re sorry to hear the results haven’t met your expectations so far. Our games are built to be fair and enjoyable, and we truly appreciate your patience and feedback as you continue playing.
It is a very fun game
9 November 2025
Unprompted review
Reply from Smiles Casino
Hi Misty,
Thanks for the 5 stars! We’re glad to hear you’re having fun, that’s exactly what Smiles is all about. Enjoy your time on the site!
Complete waste of money
Complete waste of money. No wins. The only one smiling is them.
31 October 2025
Unprompted review
Reply from Smiles Casino
Hi Mark,
We’re sorry to hear you didn’t enjoy your experience. Our games are based on fair and certified mechanics, but luck can vary from session to session. We hope you’ll give Smiles another try sometime.
Fast and hassle free redemption
I was surprised as to how quick the redemption process was! I love the variety of games. Sign up was hassle free. Im glad I gave it a try seeing how sketchy some of these sites are.
28 October 2025
Unprompted review
Reply from Smiles Casino
Hi Ilily,
We’re thrilled to hear you enjoyed your experience and found the redemption process smooth! It’s great to know you’re having fun exploring our games — thanks for giving Smiles a try and for sharing your positive experience with us!
I got banned from Smiles.com out of…
UPDATE: They quickly unbanned after posting this, they just wanted me to verify my ID.
I got banned from Smiles.com out of nowhere with absolutely no explanation. No warning, no email, nothing. I tried contacting support multiple times and still haven’t gotten a real answer or even a proper response. It’s ridiculous how a company can just block someone without saying why. I’ve never broken any rules and they won’t tell me what supposedly happened. I’ll update this review if they ever fix this or give me an actual explanation.
19 October 2025
Unprompted review
Reply from Smiles Casino
Hi JJ,
We’re glad to hear things got sorted out and your account is now active again. Thank you for updating your review and for verifying your details with our team. We appreciate your understanding and hope you continue enjoying your time at Smiles Casino!
Easy cash out
Easy cash out. The whole reason that I gamble is to WIN! You can definitely do that here. The games are fun and exciting. I turned my free 2.5 smiles coins into 100 smiles coins the first time I played. So extremely easy to cash out, and we all know thats what matters most. I would suggest everyone to give it a try.
18 October 2025
Unprompted review
Reply from Smiles Casino
Hi Sonya,
That’s fantastic to hear! We’re so glad you’re enjoying the games and had such a smooth experience with your first cash out. Thanks for sharing your excitement. We truly appreciate your recommendation and hope you continue having fun at Smiles Casino.
Great experience.
Just wanted to say my first redemption here was fast and efficient. When I contacted support to see if they needed any additional information they were responsive and through, and very polite. All in all, zero complaints!
18 October 2025
Unprompted review
Reply from Smiles Casino
Hi Jb,
We’re delighted to hear your first redemption went smoothly and that our support team could assist you efficiently. Thank you for your kind words and for taking the time to share your experience. We’re happy to have you as part of the Smiles community!
Not much incentive to play here
I’d say, stay away from this one if you are looking to earn enough from daily rewards to meet the $100 cash out requirement. It was pretty bad when they were giving out $0.05 a day in SC. Now it is a wheel. I’m on day 2 of GC rewards on the new wheel. I won’t be returning for day 3. I joined months ago and I am no where close to qualifying for a prize redemption. My favorite games on Smiles Casino were the Pragmatic Play games. Now those are gone. Daily SC rewards are gone. This isn’t the place for me.
12 October 2025
Unprompted review
Reply from Smiles Casino
Hi Normica,
Thank you for taking the time to share your thoughts. We appreciate your feedback regarding the daily rewards and the recent changes to our platform. We regularly review player input to improve the experience and will make sure your comments are passed along to our team. We hope you’ll give Smiles another try in the future, as we’re always working to make the platform more rewarding and enjoyable for our players.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.