Smile Perfect Reviews 

694
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 594 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the seamless process and the effectiveness of the product, often achieving desired results. The customer service and staff are frequently highlighted for being professional, friendly, and exceptionally helpful, providing constant support and quick response times, making the overall service stress-free. However, some customers experienced delays in communication and response times, occasionally needing to chase for updates. A few also reported product issues, such as aligners not fitting or treatment outcomes differing from what was promised, alongside delays in receiving products or treatment plans and a lack of follow-up on their progress.

What people talk about most

Product

Customers had positive experiences with the product, with many expressing satisfaction with the quality of... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the care team's communicative... See more

Service

Consumers find service to be positive, with many reviewers describing their experiences as amazing and... See more

Response time

People report positive experiences with response times, with many customers praising the quick and helpful... See more

Staff

Users describe positive interactions with staff, highlighting their helpfulness, responsiveness, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I highly recommend using smile perfect if you are interested in looking to straighten up your smile and especially if you are on a budget. The process has been seamless and they have been truly helpfu... See more

Rated 5 out of 5 stars

Fab service, I find Mike to be so polite and helpful and didn’t take him 5 minutes to respond via email to arrange for a couple of replacement aligners (my dog chewed up!) I havnt started these lon... See more

Rated 5 out of 5 stars

So far all has gone really well, communication has been good and it’s been really easy taking impressions and receiving the scan results to see how my teeth will hopefully eventually look…. Watch th... See more

Rated 5 out of 5 stars

Very good price for aligners, clear and fast communication from the company and kept me updated each step of the way. Professional and friendly service also


Company details

  1. Health and Beauty Shop

Written by the company

We are a direct to consumer teeth straightening company.


Contact info

4.8

Excellent

TrustScore 5 out of 5

694 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 65% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.8

All reviews

(694)

592 reviews in the last 12 months

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Rated 5 out of 5 stars

10/10 Recommend Smile perfect!

I highly recommend using smile perfect if you are interested in looking to straighten up your smile and especially if you are on a budget. The process has been seamless and they have been truly helpful in answering any questions I had or concerns and they respond fairly quickly! I’m very pleased with their services!

3 March 2026
Unprompted review
Rated 5 out of 5 stars

Recommend

Very good price for aligners, clear and fast communication from the company and kept me updated each step of the way. Professional and friendly service also

2 March 2026
Unprompted review
Rated 5 out of 5 stars

The customer service is really good

The customer service is really good. Fantastic, quick communication. Impressions kit came when expected and contained clear instructions. I am now looking forward to receiving my aligners and seeing the results

1 March 2026
Unprompted review
Rated 1 out of 5 stars

Not the Results That Were Promised

I am writing to formally express my dissatisfaction with the treatment provided by Smile Perfect.

My son used the aligners as instructed by the company. Before starting the treatment, I received a video showing how his teeth would look at the end of the process. I approved the proposed plan and trusted that his teeth would look as presented.

However, at the end of the treatment, the result was not as promised. His tooth did not close as shown in the video. I had a meeting with the company’s dentist, who evaluated the case and confirmed that the result was indeed not as it should have been. He then sent two additional aligners.

However, those two aligners were actually two that had been missing from the original kit. In addition, they were sent without taking new impressions or performing a proper new evaluation. Even after using these additional aligners, his tooth remained the same and did not reach the promised result.

I have been trying to resolve this matter with the company for over four months. I only recently received a response stating that, because the dentist had sent the two additional aligners at that time, the treatment would be considered completed and satisfactory.

However, the final result does not match what I approved at the beginning of the treatment. His tooth did not turn out as shown in the video. For this reason, I feel misled and extremely disappointed with how this case has been handled and with the lack of a proper solution.

I respectfully request a fair review of my case and a solution consistent with what was originally promised.

1 June 2025
Unprompted review
Smile Perfect logo

Reply from Smile Perfect

Dear Customer

We have thoroughly reviewed your concerns regarding your son’s treatment. After careful evaluation, we must state that all claims made in your review are factually incorrect.

As per your approved treatment plan, all intended results were successfully achieved. None of our dentists ever indicated that any aspect of the treatment was incomplete or unattainable. Additionally, we provided extra aligners free of charge to ensure the best possible outcome, even beyond the original plan.

Your treatment has been completed fully and professionally in line with the approved plan. Any further treatment would normally incur minimal charges; however, instead of following the proper process, you have chosen to publish a review containing false claims, which misrepresents the actual outcome.

We take the integrity and accuracy of our services very seriously. While we cannot accept this review as a reflection of the actual treatment delivered, we remain committed to supporting any additional treatment you may wish to pursue under the correct terms.

Rated 5 out of 5 stars

I couldn’t be happier with my…

I couldn’t be happier with my experience getting my teeth retainers! The whole process was smooth, professional, and reassuring from start to finish. The retainers fit perfectly, are comfortable to wear, and have really helped me maintain the results of my treatment.

A special thank you to Mike, who has looked after me throughout. He’s been incredibly attentive, friendly, and knowledgeable — always taking the time to answer my questions and make sure everything feels just right. His care and attention to detail really made a difference and gave me complete confidence in the process.

I’d highly recommend their retainer services to anyone looking for quality care and great support!

28 February 2026
Unprompted review
Rated 5 out of 5 stars

I wanted to straighten my teeth for…

I wanted to straighten my teeth for some time, but the cost stood in the way until I found out ahavebout Smile Perfect. When I received my kit I found the impression trays were too big, I reached out via email expecting a lack in customer service because of such inexpensive services. I was very wrong, I received an immediate response, had smaller trays in a week, and have only recived timely attention since. I am thrilled that I didn't have to sacrifice service for price!

1 February 2026
Unprompted review
Rated 5 out of 5 stars

Amazing company just do it!! 5*

I had wanted to get my teeth sorted for ages however not just the price but the time put me off, I found smile perfect and they offered a very reasonable cost plus you could opt for night time only which suited the coffee addict me! I had proper braces when I was young but hadn’t worn the retainer. My right front tooth was protruding, the treatment only took months not 3 or 4 years like others. I am super pleased with my outcome and smile have offered a bit of further treatment, they are super responsive, easy to deal with and amazing value

26 February 2026
Unprompted review
Rated 5 out of 5 stars

I was skeptical initially, but WOW

I was skeptical initially, I wasn’t sure if a low cost alternative would provide the results I wanted. I had quite a significant misalignment with one tooth far behind others sitting recessed. I opted for doing the moulds myself rather than attending for a scan, and received lots of communication throughout. I had immediate feedback on the moulds, they needed some adjustment, so I repeated the process to the instructions. I receive a detailed plan and had to agree to it before the aligners would be made and dispatched.
I started seeing results almost instantly. After the second or third set I could see the movement. At times because of the setting of the rest of my teeth there was a period where eating was a bit challenging, but totally worth it. I was surprised with how quick the change was. I now have straight teeth, nicely in time for my wedding in the summer! I can’t speak highly enough of the process and the communication throughout. Many thanks to Mike.

25 February 2026
Unprompted review
Rated 5 out of 5 stars

I couldn’t be happier!

I couldn’t be happier with my experience using Smile Perfect. From the very beginning, the process was smooth, straightforward, and surprisingly convenient. The impression kit was easy to use, and their customer support team was responsive, friendly, and genuinely helpful.

My aligners arrived quickly and fit comfortably. The treatment plan was clearly explained, and I loved being able to track my progress along the way. I began noticing visible improvements sooner than I expected, which kept me motivated.

What really stood out was how affordable and hassle-free everything felt compared to traditional orthodontic options. Smile Perfect made the entire journey simple and stress-free.

24 February 2026
Unprompted review
Rated 5 out of 5 stars

Lovely Service!

I found this company looking for a newer and easier way of getting my teeth straightened. This company was easy to use and they were lovely with helping me out when I had any questions or concerns with the retainers.
- Joseph B

23 February 2026
Unprompted review
Rated 5 out of 5 stars

LOVELY PEOPLE

I recently went back to Smile Perfect for my final appointment and I couldn’t be more delighted with the final result, which was way beyond my expectations. The staff were amazing, very professional, as well as being really nice people, who take real pride in their work. Flights and accommodation are included and I couldn’t recommend more highly. Anyone writing a negative review clearly hasn’t been a client. If you need dental work look no further, as you definitely won’t be disappointed.

23 January 2026
Unprompted review
Rated 5 out of 5 stars

Experience has been great

Experience has been great! Very easy to work with! Communication has been clear and effective. Response time with 24 hours usually.

16 February 2026
Unprompted review
Rated 1 out of 5 stars

The fit on these aligners are terrible…

The fit on these aligners are terrible my top aligners only cover the bottom half of my teeth and have a 3mm gap at the top, my bottom aligners are un usable as they literally cut my tongue, contacted about this issue i was sent not a whole new set made with new impressions, just 2 new trays that were exactly the same, useless, very disappointing

23 February 2026
Unprompted review
Smile Perfect logo

Reply from Smile Perfect

Please contact your Smile Specialist directly regarding this issue. We support a high volume of customers and every case is carefully reviewed, so a detailed assessment from your assigned specialist is required to properly evaluate fit concerns and provide the right solution.

At this time, we have not received any update about your case via email. Please share your concerns, photos, and specific fit details with your Smile Specialist so they can assess your aligners accurately.

Our treatment process includes professional case planning, monitored progress, and continuous support throughout your smile journey. Thousands of customers have successfully completed their treatment and are happy with their results.

Once your specialist completes the evaluation, we will review the findings and advise you on the appropriate next steps.

Rated 5 out of 5 stars

good new service

price is good, the process was easy and communication was fast. also the 3d analysis was also cool and gave me a good idea of how the process would evolve.

20 February 2026
Unprompted review

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