When I tell you this is the best dentist I have ever been to in all of my 51 years. From the ladies at the front desk to the crew in the back. Everybody was so patient and gentle, I'm normally nervous... See more
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They have upped sticks and run off, never to be seen again. “Take the money and run” is the new company credo. Make alternate arrangements asap, as there are ZERO reasons for a company to ghost it’s... See more
Only on my first set of aligners, but already they're easing the discomfort that's built up over the years & they fit so well, not even my family noticed I had them in. A bit wary of the IPR tool, but... See more
Company replied
Just started treatment.. 5months of aligners which I think is super quick.. experience has been great so far.. very clear concise information provided.. staff available when needed for queries/help..... See more
Company replied
Company details
Written by the company
SmileLife™ offers customers to get straight teeth with Clear Aligners all from home without ever needing a dentist visit. We empower customers to get straight teeth on their terms and the most affordable option ever in the industry.
Contact info
122 Baggot Street Lower, Dublin, Ireland
- +35315133347
- support@smilelife.com
- smilekit.com
Happy client
I'd recommend going to the clinic to get the scan done rather than the moulds at home. My initial sets didn't fit perfectly, a tad noticeable but they did do the job excellently. I couldn't be happier with the results. Mihaela was lovely to deal with and organised an extra set I needed. Definitely value for money.
20 June 2021
Unprompted review
Reply from SmileLife™
Hi Anne,
We're pleased to hear that you had a fantastic time during your visit to our clinic. Yes, you're right! Mihaela is truly a gem in our team. Thanks for your trust and willingness to share.
If there's anything else we can do to help, please let us know.🥰
Thanks again and happy smiling, 😁
The SmileLife Team
Smile life is a dubious company
Smile life is a dubious company, I told them that I did not want to proceed with the treatment and the took my deposit !!! I have contact them few time but they haven't responded to me. I have report it to the competent office. Dental care is serious right from the start I knew I couldn't trust them. They send a thousand emails from accounts in Greece, Lithuania and other countries.
19 June 2021
Unprompted review
Reply from SmileLife™
Hi Angela,
Many thanks for reaching out to us.
I have looked into your case and I can see that you have been speaking to members of our support team regarding your issue. Your deposit was taken from your account as you scheduled it during your appointment to secure our Fast Lane offer.
Once you reached out to us, your scheduled deposit payment was refunded. Please allow 3 to 5 working days for the bank to process this refund and revert the payment into your account.
In regards to the emails you have received, I can guarantee that these emails have been sent from our Dublin office. We have unsubscribed you and removed your data to prevent you from receiving any further emails.
Please feel free to contact support@smilelife.com if you require any further assistance.
Many thanks,
The SmileLife Team.
Fast and efficient delivery
Fast and efficient delivery. First aligner started this week and fit like a glove. Can't wait to see the results. 🙂🙂
17 June 2021
Unprompted review
Reply from SmileLife™
Hi Lee,
Thanks for the awesome review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.🥰 We're here if you need anything. Cheers!
Thanks again and happy smiling, 😁
The SmileLife Team
Excellent delivery and excellent…
Excellent delivery and excellent guidance.
14 June 2021
Unprompted review
Reply from SmileLife™
Hi Michelle,
Thanks for taking the time to share such a wonderful rating. We're glad you feel we're on the right track, we're here for you if you need help!🧡
Thanks again and happy smiling, 😁
The SmileLife Team
Excellent delivery
Excellent delivery, every product safe packed. Happy with my delivery.
13 June 2021
Unprompted review
Reply from SmileLife™
Hi Olga,
Thanks so much for taking the time to leave us a wonderful rating. We're glad that you're pleased with our product and services. We're grateful for a customer like you!🧡
Thanks again and happy smiling, 😁
The SmileLife Team
Smile life seems to be a dubious…
Smile life seems to be a dubious company, I asked them that I did not want to proceed with the treatment and my deposit should be refunded, but they haven't responded to me since I asked for it..They need to respond to me and return my deposit back...
8 June 2021
Unprompted review
Reply from SmileLife™
Hi Chioma,
As discussed via email, your refund has been processed. Please allow 3 - 5 working days for these funds to revert back to your account.
Thanks,
SmileLife Team
Bad aftercare
Everything Was fine until I recieved my second aftercare retainer, which I felt had moved my front left tooth a bit forward thus not allowing me to fully close my mouth.
I email customer support to see if anything can be done even if i had to pay, they asked for photos which made me optimistic that it would get resolved.
After the customer service rep Maria recived my photos i was met with blunt and abrupt replies and was just dismissed as being my fault.
I was refered back to me ticking a box after my treatment which stated I was happy with the results however this is 2 years on and I have had no issues till now.
They did not even want to help which is the sad part. I have made an appointmet with my dentis to see if they can make a new retainer.
If you want Good aftercare this is not the place.
3 June 2021
Unprompted review
Reply from SmileLife™
Hi A Siad,
Very sorry to hear of your experience with us at this time.
We have sent you an email from support@smilelife.com with all the details. We are confident that we’re going to resolve this issue for you.
Thanks so much and speak soon,
SmileLife Team
Happy with the results
It took me a while to get used of the aligners, they were uncomfortable at first. I had to trim them down quiet a bit. I think this is due to the first molding not been 100%. The team were very helpful . I had to go to the clinic at the end for a final fitting . My teeth look great . Thanks guys
31 May 2021
Unprompted review
Reply from SmileLife™
Hi Cormac,
Thanks for taking the time to share your thoughts and feedback with us. We're grateful for your honest feedback and we're glad you feel we're on the right track! If there's anything else we can do to help, please let us know.🧡
Thanks again and happy smiling, 😁
The SmileLife Team
From the beginning I could not have…
From the beginning I could not have been happier with the experience, everyone was helpful and answered all question I had and I've 2 more aligners for my top teeth and I'm finished my aligners for the bottom and my results match my 3d scan I was given at the beginning of the process , recommend this company to all my friends and family I've gotten so many compliments
30 May 2021
Unprompted review
Reply from SmileLife™
Hey Jenna,
We are incredibly grateful that you took the time out to leave us a 5-Star review. We can’t thank you enough for the kind words about our product and services.
Your review means a lot to us and lets us know we’re on the right track!
Thanks for placing your trust in us and your willingness to share.🧡
Thanks again and happy smiling, 😁
The SmileLife Team
Useless
Useless. Poor explanation regarding what is actually on offer. Very slow to reply. Had to chase up after waiting weeks after returning kit. Then they made some excuse about imprints not being adequate despite the fact that it was the second set and they were confirmed ok during the video consultation. Despite saying I did not want to "avail" of their "special offer" of money off for on the spot down payment they still tried to get it out of me over the call. Overall a complete waste of time and money. Would not recommend. Have discouraged friends and family members who were thinking of using this service. Extremely disappointing.
27 May 2021
Unprompted review
Reply from SmileLife™
Hi Kate,
So sorry to hear of your experience with us. I’d like to address your concerns.
Our Support team has one of the fastest response times around with an email response in under 20 minutes. This is despite having potential, new, and existing customers across both the U.K. and Ireland contacting us. However, It is very disheartening to hear that you received a slow reply from us regardless and we sincerely apologize.
Regarding your impressions being inadequate. We do our best to ensure that customers receive the maximum support possible when receiving treatment remotely. However, video quality, level of light, as well as the simple fact that it is a video call rather than reality, can sometimes make it difficult for our team to judge the quality of an impression attempt.
What might look like a great impression on a video call, maybe inadequate when examined more closely in person.
For the special offer we made on the phone, we apologize for the persistence but we want our customers to spend as little money as possible and smile as much as possible. We accepted that you were not interested in the offer and left it at that.
We promise that our treatment is worth every penny and that our team put their heart and soul into their work across every department. Please email support@smilelife.com and we will show you how. We are eager to give you a smile you love.
Thank you and our apologies again for your experience.
SmileLife Team.
The delivery was so fast I was shook
The delivery was so fast I was shook. Also love love love the flosser my teeth are so clean and look much whiter now too
26 May 2021
Unprompted review
Reply from SmileLife™
Hi Aoife,
I'm happy to hear that you're delighted with how fast our service is and that you love our product especially the water flosser.🥰
Thank you again for taking the time to share your experience with us. We're grateful for customers like you.
If there's anything else we can do to help, please let us know.
The SmileLife Team😁
Ordered smile life home kit and…
Ordered smile life home kit and received it two days later did the easy step by step guide to make moulds and sent it back to them great service highly recommend this company so far so good.
25 May 2021
Unprompted review
Reply from SmileLife™
Hi Eddie,
We're happy you had a fantastic time with us! Thanks for placing your trust in us and your willingness to share. We look forward to starting your smile journey soon!🥰
Thanks again and happy smiling, 😁
The SmileLife Team
Almost a week after getting first…
Almost a week after getting first aligner and no issues , they were delivered v quickly and so far the service has been v good. I am v relieved I did not choose a much more expensive alternative for minor straightening issues. Would recommend
24 May 2021
Unprompted review
Reply from SmileLife™
Hi Catherine,
Thanks for taking the time to share your thoughts and feedback with us. We're grateful for your honest feedback and we're glad you feel we're on the right track! Until then, we’re here if you need anything.🥰
Thanks again and happy smiling, 😁
The SmileLife Team
Impressed so far
Impressed so far. Aligners were a perfect fit based on a home consultation, the consultants are extremely nice. I've had some issues with the IPR tool breaking a few times, but when I order new ones they arrive the next day which is a big relief as it's an important part of the process. Looking forward to putting in my last aligner in December and seeing the final results.
22 May 2021
Unprompted review
Reply from SmileLife™
Hi Niall,
We really appreciate you taking the time to share your feedback and being so open with us. I'm glad you felt impressed and happy with the service during your consultation.
I also want to thank you for your feedback about the IPR tool, we’re focused on improving the quality of the tool. Thanks for placing your trust in us and your willingness to share. We’re here if you need anything.🧡
Thanks again and happy smiling, 😁
The SmileLife Team
First week of the aligners
First week of the aligners, and so far all good.
The team have been responsive and extremely helpful in regards to any help I have needed.
Everything is explained well and app is great.
Happy out so far.
19 May 2021
Unprompted review
Reply from SmileLife™
Hey Pizza Shack,
We're incredibly grateful that you took the time out to leave us a 5-Star review and share your experience with us and the community. We really appreciate you being a customer and we’re here for you anytime!🧡
Thanks again and happy smiling, 😁
The SmileLife Team
Very well treated
Very well treated, i had 2 online appointments which was great,
Very fast processing and delivery of the kit
I’m using the aligners less than week and already can see my teeth moving
Hope to get a good result.
17 May 2021
Unprompted review
Reply from SmileLife™
Hi Eddie,
We really appreciate the time you took to write such a detailed review! We thank you for your trust. We're going to get that goal and we'll be with you throughout your smile journey!🧡
Thanks again and happy smiling, 😁
The SmileLife Team
Amazing customer service. Aligners are comfortable and invisible.
Delivery is always super quick. Any questions I email in are answered almost instantly.
My braces were a little tight on day 1, but not painful. I didn't experience any speak changes such as a lisp.
Nobody has noticed my aligners until I pointed them out. They are practically invisible!
I am delighted with the service I have received so far from Smilelife. I am on day 5 of my treatment and loving every bit of it. I have already started recommending it to friends.
17 May 2021
Unprompted review
Reply from SmileLife™
Hi Lyndsey,
Thanks for sharing such kind words!🥰 We’re so happy to hear that you've had a wonderful experience. We’d love to continue providing great service to awesome customers like you. Thanks again!
Happy smiling, 😁
The SmileLife Team
I'm very impressed so far
I'm very impressed so far, I've just started my treatment plan this week with my first set of aligners. I found staff very helpful because I'm a bit of a technophobe so typically had trouble with the app to start. I found the ipr tool daunting at first but the video & leaflet help alleviate any fears I had & I really feel it's working.
17 May 2021
Unprompted review
Reply from SmileLife™
Hi Niamh,
Thank you for your trust and for taking the time out to give us a wonderful review. We’re so happy you loved your experience, we look forward to seeing the best results soon! Until then, we’re here if you need anything.🧡
Thanks again and happy smiling, 😁
The SmileLife Team
On day 5 on my aligned treatment
On day 5 on my aligned treatment, couldn’t be happier, the staff were lovely and patient and answered all my questions!! I felt very safe starting the smile life journey!! Very efficient and helpful be able to do from home also. Very fast shipping would highly recommended
16 May 2021
Unprompted review
Reply from SmileLife™
Hi Emma,
Thanks for taking the time to share your feedback with us. It means so much when our best customers share their experiences. I'm glad we were able to meet your expectations!🧡
Thanks again and happy smiling, 😁
The SmileLife Team
Reply from SmileLife™
Hi Vilius,
Thanks for taking the time to share your thoughts and feedback with us. We're glad you feel we're on the right track, we're here for you if you need help!🥰
Thanks again and happy smiling, 😁
The SmileLife Team
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