A great start! Smileie sent me the standard impression kit, but the molds were too big. They kept on sending 3 more sizes until one fit. On a Zoom call, Dr. Arooj walked me through the impression... See more
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Smileie provides high-quality custom clear aligners at a fraction of the cost of traditional braces. Enjoy expert-designed treatment from the comfort of your home with faster, more convenient results.
Support & Convenience You Can Count On
24/7 live chat support and fast, free shipping to keep your smile journey smooth and stress-free.

Contact info
United States
- Hello@smileie.com
- smileie.com
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Replied to 88% of negative reviews
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Virtual impressions Help
Dr. Jay was very helpful during the virtual impressions assistance.

Reply from smileie.com
Tips for molds
The molds can be a little difficult to make so here are some tips!
Make sure you are following the instructions included with your mold kit, paying particular attention to time. You want to mix your catalyst and base for roughly 45 seconds but you don't want to wait too long to get them into the trays.
Do not fill the tray with the material all the way to the back edges. This is important. You need enough towards the front to cover all of your teeth completely to the gum line. I found that filling the tray but leaving a full centimeter empty on each side of the tray worked well.
The last tip is to make sure you press down evenly in one smooth motion. You need the material to cover your teeth completely; well over your gum line. The last tip is to continue pressing down with your fingers to hold the tray in place until the mold has hardened.

Reply from smileie.com
The video call to help me with my…impressions set
The video call to help me with my impression set was awesome. The doctor was wonderful and answered every question I have.

Reply from smileie.com

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I was struggling to get my impression…
I was struggling to get my impression made. We were able to set up a time on zoom and it went very well. Now hopefully when I get the liners they fit correctly and I get the results I want.

Reply from smileie.com
Dr. Arooj
Dr. Arooj helped me step by step complete my impressions. Extremely helpful in completing the process. Thank you for your patience and I look forward to the process moving forward.

Reply from smileie.com
Dr Arooj
Dr. Arooj was very nice and able to explain things clearly. She was patient and made me feel very comfortable.

Reply from smileie.com
I was able to perfect my impressions
I was able to perfect my teeth impressions today with the help of Dr. Jay! He was was very helpful while patiently helping me to do the impressions correctly, and virtually. I’m excited to be starting my journey with Smileie!

Reply from smileie.com
I was nervous to do the impression…
I was nervous to do the impression because I got it wrong first time but was very happy to have had the meeting with arooj sibtain, she was great, made me smile 😁

Reply from smileie.com
Dr. G was so helpful
Dr. G was very helpful and patient, gave us all the tips needed to make the molds a success.

Reply from smileie.com
Dentist made the process easy and…
Dentist made the process easy and smooth. Stayed with me the entire time. Kind and professional.

Reply from smileie.com
I highly recommend setting up a virtual…
I highly recommend setting up a virtual consolation to assist with the molds, it was very helpful!

Reply from smileie.com
Dr Arooj- Great!
Dr. Arooj was very helpful and it was an easy, seamless experience. I wish I had done this the first time around!

Reply from smileie.com
I had the pleasure of meeting with Dr
I had the pleasure of meeting with Dr. Arooj. She was very professional and made it very simple and easy. Thank you so much for your help! Extremely helpful and highly recommended!!

Reply from smileie.com
My experience with Smileie was great
My experience with Smileie was great. Services were well coordinated, and I must applause their customer service team, they really do a great job of following up.

Reply from smileie.com
Rough start.. improving
Initial ordering is very fast and directions are clear via directions in the box, email, and how to link in emails. My impressions were difficult for me, but they were initially approved via pictures before I sent the impressions to them. Then after requesting several updates over the course of 2 weeks from arriving at the lab and to make sure they were received and/or approved, I kept getting the run around on answers. They then emailed saying my impressions were not workable and I needed to redo my impressions- also stated they already sent materials. 4 days later I found out that they had not sent materials.
I gave a bad review initially because my experience had been just that. Since then they have tried to make it right.. they said my impressions are in fact workable and I ended up getting my 3D model within 24 hours. I honestly have whiplash from the whole ordeal and just rolling with it now.
I updated to 3 stars because they have been diligent on trying to get the process done asap and make it right. I will continue to update my review throughout the process

Reply from smileie.com
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