Smile Hub, London Reviews 

599
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 40 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the entire team is exceptionally welcoming, friendly, and highly professional during every single appointment. Many people appreciate the clear explanations, thorough consultations, and detailed guidance provided throughout their various dental procedures. Consumers consistently note that treatments are handled with immense care, ensuring a remarkably comfortable and virtually painless process. Visitors often feel completely at ease and exceptionally well looked after, turning what could be a stressful occasion into a smooth and reassuring journey. Individuals looking for reliable care regularly express deep satisfaction with the outstanding support and consistently impressive outcomes they receive.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently highlighting their exceptional professionalism... See more

Service

Users describe positive interactions with service, highlighting exceptional and thoughtful care during their... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The team at Smile Hub were very welcoming. Kush was extremely personable and provided me with clear and concise information relating to my dental treatment. His assistant Fatma was equally friendly an... See more

Company replied

Rated 5 out of 5 stars

I have just finished my Invisalign with the smile hub. I had the fantastic Hena and Kumari looking after me for the whole of this year and it has been seamless. My appointments were always prompt and... See more

Company replied

Rated 5 out of 5 stars

Sharaddha is an excellent hygienist. She worked carefully around the two wire retainers inside my upper and lower teeth. She is thorough and considerate. Her careful explanation of how to improve my c... See more

Company replied

Rated 5 out of 5 stars

Thank you so much Judy and Shabana for a fantastic dental hygiene. I have old fillings on my front teeth with persistent stains and Judy always manages to remove them when other hygienists could not.... See more

Company replied


Company details

  1. Dental Clinic
  2. Cosmetic Dentist
  3. Dental Hygienist
  4. Dentist
  5. Orthodontist
  6. Teeth Whitening Service

Written by the company

Smile Hub is dedicated to achieving a high level of dental well-being for all our clients. We have been delivering quality, dental care to busy clients in the City of London since 2001 and are committed to ensuring excellence for all our patients. At Smile Hub we understand the demands of a busy work schedule and can offer the very latest in screening, preventative and aesthetic dental care at all of our clinics. We are a multi-cultural team of expert dental professionals practising right in the heart of the City of London. With diverse skills and a remarkable range of experience we can offer every kind of general dental service to a very high standard.


Contact info

4.9

Excellent

TrustScore 5 out of 5

599 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(599)

37 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Highly Recommend

As always, friendly, professional staff. Full explanation of what they are doing and any actions needed. Would highly recommend.

24 April 2023
Unprompted review
Rated 5 out of 5 stars

Fantastic service - love my new smile!

Kush and the entire team at Smile Hub have delivered exceptional service over the last several years, both with my regular dental check-ups and hygiene appointments and more recently Invisalign. Kush got a good understanding of my concerns, clearly explained options and the ‘do’s and don’ts’, meaning my treatment went smoothly and has resulted in a fantastic ‘new’ smile (imho) - would highly recommend!

14 April 2023
Unprompted review
Rated 5 out of 5 stars

Honestly the best dentist I've been to…

Honestly the best dentist I've been to (I'm one of those that usually is very nervous to go to the dentist).

The clinic and all staff are very welcoming and high end. Dr Cath is an excellent dentist and I hope to continue to come here.

4 April 2023
Unprompted review
Rated 5 out of 5 stars

Great professional and friendly…

Great professional and friendly service, excellent outcomes for my teeth & general health & longevity.

Full explanation of the treatment plan and very skilled work with great results.

Thank you Kush & team!

20 March 2023
Unprompted review
Rated 5 out of 5 stars

Reassuring and supportive after-care. Really impressive.

I had a double wisdom tooth extraction at SmileHub a few weeks ago (which went really well, highly recommend) and when I called with a query, they were brilliant at fitting me in for a quick, free check-up to ensure all healing ok after the surgery. Reassuring and supportive after-care. Really impressive. Thank you.

9 March 2023
Unprompted review
Rated 5 out of 5 stars

I recommend for Invisalign!

I had my Invisalign treatment with Dr Hena and I am so pleased with my result. The process was so smooth and the team at smile hub are so professional and accommodating. The clinic has such a nice atmosphere. I highly recommend smile hub and Dr Hena

9 March 2023
Unprompted review
Rated 1 out of 5 stars

Appalling service and communication

Woeful communication and customer service when on Practice Plan. Smile Hub has had more than a full years' payment from me, but are now refusing to deliver more than half of the services that I have already paid for.

I complained in the surgery and was assured that the Practice owner would follow up with me directly. To date I have heard nothing.

The dental treatment I have actually received has been very good, but the approach by management to dealing with my complaint is so poor that I would give them zero stars if I could.

16 February 2023
Unprompted review
Smile Hub, London logo

Reply from Smile Hub, London

Dear Chloe,

I am very sorry that you were not contacted by the practice owner as discussed with you.

The practice owner was unwell and has been away for longer than anticipated with them only just returning.

Please accept my apologies for this not being relayed back to you.
We will contact you privately to resolve this matter.


Kind regards,

Mitch Crotch, Practice Manager

Rated 5 out of 5 stars

Wonderful Experience

It’s been an amazing experience, the results have been fantastic. Dr Cath is very warm and puts her clients at the heart of what she does. I would highly recommend to anyone.

2 March 2023
Unprompted review
Rated 5 out of 5 stars

I am really pleased with the expertise…

I am really pleased with the expertise of the hygienist at SmileHub (Spitalfields). I can honestly I have been given the best treatment I have ever had. Treatment not complete but I am confident that with the continued care of the hygenist I can get back to how I was before.

28 February 2023
Unprompted review
Rated 5 out of 5 stars

First class service - when I needed them most !

Hena and her team have provided me with excellent service. Her manner and kind, courteous way really relaxed me.
Similarly, the reception staff are always very polite, discreet and helpful. I would highly recommend Smile Hub.

22 February 2023
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look