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Rated 1 out of 5 stars

Was expecting a parcel delivered by this company, but didn't receive it, despite being rebooked for delivery 3 times, I am currently waiting for a refund from the seller, I didn't know the company ha... See more

Rated 5 out of 5 stars

Yesterday I took delivery of 4 large heavy Packages,delivered by smg. From their 1st contact a few days previously They kept perfectly to their schedule of delivery. Nothing is more frustr... See more

Rated 1 out of 5 stars

This company went bust in July 24 but is still issuing tracking numbers to clients. Your products won’t ever arrive, you’ve been warned.

Rated 5 out of 5 stars

Very efficient courier. Plenty of notification given via email with dates to choose from. Time slot given the night before delivery day and driver phones when he’s on his way. Good service from dri... See more

Company details

  1. Courier Service

Written by the company

Professionals in fragile, bulky & heavy parcel delivery.


Contact info

2.6

Poor

TrustScore 2.5 out of 5

98 reviews

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Rated 5 out of 5 stars

We have been using SMG for years

We have been using SMG for years. Their service is first class and second to non. Our products are fragile bathroom items so could be easily damaged. I would highly recommend you give them a try.

18 September 2020
Unprompted review
Rated 5 out of 5 stars

Excellent service from Reece b

Reece b delivered our parcel this morning and he was very polite and a credit to the company. He rang me the night before to confirm my delivery slot and I asked any chance he could do a little earlier and he said of course. And here he is early as requested. Thanks so much Reece b

18 September 2020
Unprompted review
Rated 5 out of 5 stars

SMG Direct is the best delivery courier service that I've ever come across. Just brilliant.

SMG Direct is is without a doubt the best delivery service that I have ever come across the driver Selwyn was polite and on time and very helpful indeed he also observed social distancing. I would choose SMG Direct in future for all my deliveries and I would also recommend SMG Direct to all my family and friends. A great service. First Class.

8 September 2020
Unprompted review
Rated 5 out of 5 stars

I purchased a brush cutter from E Bay

I purchased a brush cutter from E Bay. I was told by the supplier that SMG Direct would be the couriers, I had never heard of them.....but. They informed me by E Mail the night before to advise of the time slot. Fine, I could not be available, so left a message telling them to put the cutter in a car we had left on the drive...key hidden for him, please put cutter in car, and key through letter box, the SMG Direct driver let me know he had arrived, done as I asked, and when he left my premises, job completed....Their service was absolutely first class, I could not ask for better. I recommend them to everyone.

23 June 2019
Unprompted review
Rated 5 out of 5 stars

Two items were delivered by SMG Direct

Two items were delivered by SMG Direct. On both occasions delivery drivers were punctual, professional and friendly. It was very positive experience which we would like to share because they deserve it. The best service we've ever had.

18 June 2019
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service, received goods in good time. Great communication. Would highly recommended. Will use again.

21 May 2019
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service. The one issue there was was immidiately rectified. In fact they made us aware of the issue before we realised!! Would highly recommend.

20 May 2019
Unprompted review
Rated 3 out of 5 stars

Free Delivery?

Well packaged , arrived on time. My only issue was the free delivery which ended up costing me a tenner as I stay in Scotland.

11 May 2019
Unprompted review
Rated 5 out of 5 stars

Really pleased with my basin and vanity…

Really pleased with my basin and vanity unit which looks fantastic and was delivered very quickly, ready assembled. The handles were missing but they dispatched them immediately with apologies so I'm very happy with the service of this company.

10 May 2019
Unprompted review

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