Disappointed you pay the person to chip your dog, and then have to pay a further £20 to transfer ownership to your name. The person who chipped her said that it would be free to transfer into my name... See more
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my dogs microchip is stuck in "transfer" and has been for 108 days now. No phone number to call for help, emails completely ignored, and like someone else, no free puppy pack. Would absolutely NOT r... See more
There had been an issue with my account but Diane was excellent and help resolve the issue very quickly. She replied to all my emails in good time and was very efficient. I feel very confident if I... See more
How disappointed....they happily take your money but DO NOT respond in regards to supplying puppy pack that has been promised. Really worried if my little one goes missing that there will be no assist... See more
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1.7
Bad
28 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
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Rip off
How disappointed....they happily take your money but DO NOT respond in regards to supplying puppy pack that has been promised. Really worried if my little one goes missing that there will be no assistance of any kind.....what a rip off!
4 August 2022
Unprompted review
Absolutely Terrible Customer Service
my dogs microchip is stuck in "transfer" and has been for 108 days now. No phone number to call for help, emails completely ignored, and like someone else, no free puppy pack. Would absolutely NOT recommend this company, and am worried about what will happen if my dog gets lost.
3 August 2022
Unprompted review
offered 10% discount if i did a 5*…
offered 10% discount if i did a 5* review
25 July 2022
Unprompted review
Smarttrace safe
We just got our first pet ever, kids are so happy that Buddy is also very content. We just trying to do the right things to keep him safe.
11 June 2022
Unprompted review
this company do not answer…
this company do not answer correspondence from you, they do not give you the certificate for your dogs microchip, you cannot go abroad without it. they ignore phone calls. i would hate for my dog to be lost/stolen
23 May 2022
Unprompted review
Smarttrace
I was told if I got my pup her chip with Smarttrace I would get a free puppy pack when I registered with them. All I had to do was put the reg number in on there web site off the back of the card I was given along with my address ( the card for a free puppy pack). Been weeks and weeks now and no puppy pack. What a con.
20 March 2022
Unprompted review
Been trying to register a new dog for…
Been trying to register a new dog for past hour, no joy, total frustration. wont connect, waste of space!!!!!
8 February 2022
Unprompted review
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