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Smart Storage Reviews 597

TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, friendliness, and exceptional skill. Many people highlight the high quality of the products and the excellent service received from start to finish. Consumers are particularly impressed with the efficient installation process, the meticulous attention to detail, and the tidy work ethic of the fitters, who often leave the work area spotless. The user experience is frequently described as smooth and stress-free, with many appreciating the clear communication and the outstanding final results that perfectly utilize their space.

What people talk about most

Staff

Clients share positive opinions on staff. Customers frequently praise the fitters, such as Eoin, Dragan, Jim,... See more

Service

People report positive experiences with service. Customers consistently praise the professionalism,... See more

Quality

Consumers find quality to be positive. Many reviewers are thrilled with the outcome, describing the work as... See more

Product

Customers consistently note positive experiences with product. Many reviewers are delighted with their new... See more

User experience

Users describe positive interactions with the overall experience. Customers consistently highlight the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Eoin fitted our under stair storage. He measured and advised what storage boxes would suit us best. He was excellent. He left the hallways spotless and we couldn’t be happier with the end result.

Company replied

Rated 5 out of 5 stars

Brilliant experience from start to finish. Extremely prompt and personal reply to my enquiry. The fitter Jim was brilliant. He came exactly he was supposed to come, protected my floors and left my hal... See more

Company replied

Rated 5 out of 5 stars

From the initial contact with smart storage, dealing with Gavin in sales to today having Dragan coming to fit the storage for us, the experience has been top notch. Gavin was super friendly and answer... See more

Company replied

Rated 5 out of 5 stars

Fantastic experience from end to end with Smart Storage. Alibhe in the office is a star, so efficient and lovely. I was able to get a date for installation easily. Kelvin arrived exactly on time and w... See more

Company replied


Company details

  1. Furniture Maker
  2. Carpenter

Written by the company

We are Ireland's leading provider of under stairs and attic storage solutions. As seen on 60 Min Makeover, Dragons Den & Double Your House for Half the Money.


Contact info

5.0

Excellent

TrustScore 5 out of 5

597 reviews

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Rated 5 out of 5 stars

They are easy to deal with

They are easy to deal with. They gave me a very short lead time and the price is good. I’ve gone from having an “indoor shed” to having a streamlined hallway.

1 June 2023
Unprompted review
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Reply from Smart Storage

Many thanks, Christine, for your kind words. We are delighted to see that you are happy with the storage unit! Wishing you all the best from our team.

Rated 5 out of 5 stars

Great product and service

Our fitter installed our understairs storage in a couple of hours - on the wettest of days but with little mess or fuss and very punctual. The company was lovely to deal with overall.

6 July 2023
Unprompted review
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Reply from Smart Storage

Many thanks, Nicola, for taking the time to share your kind words with us. We are delighted to see that you are happy with the storage unit and service provided, wishing you all the best! :)

Rated 5 out of 5 stars

Just what you need

Good service ,clean job and great result .

15 June 2023
Unprompted review
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Reply from Smart Storage

Many thanks, John, for your kind words. We are delighted to see that you are happy. Wishing you all the best from our team.

Rated 5 out of 5 stars

No need to look anywhere else, this is the company to use

This company is the absolute best, from start to finish they are highly professional. Gavin was my first contact with the company and he was fantastic to deal with. He gave me so much confidence in them. Matt arrived exactly when he said he would and was such a gentleman. When I say he went above and beyond to ensure I got my 3 drawer unit under the stairs, I really mean it. He is an amazing, talented genius and a treasure. By the time he left I felt I had gained a friend. I have never had service like it before. Thank you to all the staff but a special thank you to Matt, he must be a treasure to the company. Plus he left the place so clean.

I will definitely use this company again.

Many thanks.

Mairead

Clane

10 August 2023
Unprompted review
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Reply from Smart Storage

What a lovely review! Many thanks, Mairead, for taking the time to share your kind words with us. We are delighted to see that you are happy with the storage unit and service provided, wishing you all the best! :)

Rated 5 out of 5 stars

Couldn’t be happier!

Aydin was the most lovely, friendly and helpful person who went above and beyond to make my stair storage perfect. I couldn’t be happier, it’s exactly what I need and better than expected. Thank you so much!

1 August 2023
Unprompted review
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Reply from Smart Storage

Many thanks, Shannon, for your kind words. We are delighted to see that you are happy with the storage unit! Wishing you all the best from our team.

Rated 5 out of 5 stars

Fantastic work

I couldn't believe the job was done so quickly, one day! The amount of space under the stairs I had was unreal. It means I have 3 big storage drawers, a single door press and a large double door press. Great job and the fitter, Philip, left the place very clean. I would highly recommend this company.

20 April 2023
Unprompted review
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Reply from Smart Storage

Many thanks, Lorraine, for taking the time to share your kind words, much appreciated! All the best.

Rated 5 out of 5 stars

Moving with less hassle

Have used a lot of storage places over the past few years and I have to say that this one has been for us a far better experience. From booking to our final end of use the staff have always been there to help,assist and laugh with……none of them moody or none approachable. Moving home is pretty much a stress related part of trying to get as much done with as little hassle as possible, so to have one less thing to worry about has made this a pleasure. To all the staff particularly Faz,we say thanks and hope to use again.

27 May 2023
Unprompted review
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Reply from Smart Storage

Many thanks, Chris, for taking the time to share your kind words with us. We are delighted to see that you are happy with the storage unit and service provided, wishing you all the best! :)

Rated 5 out of 5 stars

Understairs now is a small utility room!

The understairs storage from Smartstorage are awesome. With limited space in the kitchen, I decided to have the Smartstorage units built around washing machine under the stairs to make a custom small, utility room. With the 3 x pull-out cabinets next to double door, the whole space understairs is used.
Smartstorage were communicative and kept me informed of the whole process. The installed units are custom built to a very high standard and the finish of the units is very "slick". Very impressed with the workmanship.

24 April 2023
Unprompted review
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Reply from Smart Storage

Many thanks, for taking the time to share your kind words with us. We are delighted to see that you are happy with the storage unit. Your review is much appreciated!

Rated 5 out of 5 stars

I would like to give Smart Storage a…

I would like to give Smart Storage a big thank you for the great job they done .they arrived on the day and time as arranged excellent work bye the installer. I would have no hesitation in recommending them to friends and family .thanks again

6 April 2023
Unprompted review
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Reply from Smart Storage

Many thanks, Patrick, for your kind words. We are delighted to see that you are happy with the storage unit! Wishing you all the best from our team.

Rated 5 out of 5 stars

I would highly recommend smart storage

I would highly recommend smart storage, we had a great experience with the company, the staff were friendly and very helpful, the place is clean and lockers very secure , and the price very reasonable.
Thankyou smart storage we will definitely be spreading the word .

10 January 2023
Unprompted review
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Reply from Smart Storage

Many thanks, for taking the time to share your kind words with us. We are delighted to see that you are happy with the service and storage! Wishing you all the best!

Rated 5 out of 5 stars

Excellent service

Excellent service. Delighted with the results. Far more space than I expected.
Would recommend this company.

6 March 2023
Unprompted review
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Reply from Smart Storage

Many thanks, for taking the time to share your kind words with us, much appreciated!

Rated 5 out of 5 stars

Excellent product and team

From quotation to installation, my experience with this company was excellent. Team are very knowledgeable, and seek to understand customer requirements, offer solutions and workarounds. Expertly installed by Philip, the under stair Storage units are high quality. Installation was quick and efficient. Wouldn’t have known work had been done in the house - all mess was cleared up! Would have no hesitation in recommending Smart Storage to anyone.

17 February 2023
Unprompted review
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Reply from Smart Storage

What a lovely feedback, Helen! Many thanks for taking the time to share your kind words and experience with us. Wishing you all the best from our team!

Rated 5 out of 5 stars

Professional and helpful

This is the second time I have used Smart Storage for storing my personal belongings, each time I have found the guys really helpful. Both Faz and Brandon have been very professional and courteous whenever I have needed to speak to them,
I would recommend Smart Storage to friends and family.
Mrs Yousuf

6 February 2023
Unprompted review
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Reply from Smart Storage

What a lovely review, Mrs Yousuf, thank you very much for taking the time to share your kind words with us. We are delighted to see that you are happy with the storage unit and service provided by our team. All the best.

Rated 4 out of 5 stars

Good service great staff

Good service great staff who are very knowledgeable about customers needs you tell them your needs they will sort out correct lockup for you needs only issue bit pricey but service worth it

31 January 2023
Unprompted review
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Reply from Smart Storage

Thanks a lot, Mr Liston, for taking the time to share your experience with us. Much appreciated!

Rated 5 out of 5 stars

Brilliant service from start to finish

Brilliant service from start to finish. Easy to order and quick to install. I can't stress enough how nice and efficient the fitters were, especially Phil. He was so helpful and went above and beyond what was expected.

26 January 2023
Unprompted review
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Reply from Smart Storage

Many thanks, Carolanne, for sharing your kind words with us. We are delighted to see that you are happy. Wishing you all the best from our team.

Rated 5 out of 5 stars

Thanks so much to Francis and his…

Thanks so much to Francis and his excellent staff for a fantastic job so well done I am delighted with the result amazing job so well done and very experienced recommended them to all my friends thank you so much one very satisfied customer

22 November 2022
Unprompted review
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Reply from Smart Storage

Many thanks, Nuala, for your time and the kind words shared with us. We are delighted to see that you are happy with the service provided and storage, :) All the best.

Rated 5 out of 5 stars

Great service

Great service, delighted with extra storage, installed in 1/2 day with no inconvenience. Stephen left place spotless & would definitely recommend

17 November 2022
Unprompted review
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Reply from Smart Storage

Many thanks, Collect, for your time and the kind words shared with us. We are delighted to see that you are happy with the service provided and storage, :) All the best.

Rated 1 out of 5 stars

Black Friday offer gone!!

I applied for a Black Friday offer this company put in Instagram last week, exactly the 25th nov I got some messages but the quote was just given to me today over the phone
smart storage Rep said that I had to pay full price because Black Friday offer was gone
I applied for the offer within time!! They just didn’t call me in time
Then he said there were no offers for the type of job I needed … he had just said it was a standard 3 drawers job shortly before !
And then he said it wasn’t available in my area?
Very disappointing response from smartunderstairs storage
All this person could say I had to read terms and conditions of the offer
It is not nice to be lured like that to get customers in
I wasn’t even offered even and small discount for my troubles
Their prices are double fro my original quote several years ago also but at the time the person who called was happy to give me a discount
Sorry I didn’t take it at the time
Highly disappointed I couldn’t get the drawers…750 euros is very pricey

29 November 2022
Unprompted review
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Reply from Smart Storage

Hi Ana,

Thank you very much for taking the time to leave us a review.

Our sincere apologies for the miscommunication regarding your quote. Our sales team has been in touch with you and I'm very glad the issue has been resolved. Thank you again for your feedback and for giving us the opportunity to resolve the issue.

If we can help with anything further, please don't hesitate to get in touch with us. Enjoy the storage, and thank you again for your custom.

Kind regards,
The Smart Storage Team

Rated 5 out of 5 stars

From start to finish the service was…

From start to finish the service was excellent. The fitter was so neat and tidy.
Couldn't recommend this company enough.

18 November 2022
Unprompted review
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Reply from Smart Storage

Many thanks, Sinead, for your time and the kind words shared with us. We are delighted to see that you are happy with the service provided and storage, :) All the best.

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