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3.3
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The engineers visited twice, first to diagnose the problem and then when I agreed the fix they returned to rectify it. They were professional and friendly and gave a good service. On their second visit they replaced the power board on my lg oled tv and got me up and running. So no complaints and no reason to not give 5 stars
Paid for an engineer to look at a a Samsung fridge freezer. This was booked by way of the Samsung website as Smart are a one of Samsung’s official repair agents in the UK.
When the engineer visited i was told it was unrepairable and that a report was sent to Samsung on the day of the visit (28/7/26).
I have spoke to Samsung 6 times since this point in time who on each occasion have said that the report have not had been received.
On three separate occasions Smart Service Solutions told me the report had been filed with Samsung. Samsung called me today at my request (so my seventh phone interaction with them) who said that the report from Smart Service had not been filed.
Almost a week later I called Smart Service Solutions for a fourth time. I had the misfortune to have my call handled by someone called Tracey who took the meaning of rude and disinterested to a new level, first of all by saying she was on holiday last week and it wasn’t her problem, and then said they weren’t sure whether the engineer who was now on holiday had actually filed the report and that I would have to call Samsung to get them to raise a new request as there was nothing she could do about it. This of course should have been done properly in the first place by smart service solutions. It clearly wasn’t, and they seem to deem it acceptable to lie about it.
I will also be requesting a recording of my call with Tracey to highlight to Samsung just how rude and disinterested she was/is.
Useless.
Warranty repair through Amazon, they didn't even bother to collect the TV.
Pointless trying to talk with customer service, they don't want to help, don't even bother to reply to messages or calls.
Must be the part of D&G.
Chocolate tea pot company.
Lucas was very cheerful and professional. Swiftly resolved the issue and answered other questions we had. Nothing was too much trouble and would have no hesitation in recommending an excellent service - thank you Lucas.
My 6 year old Sony Blu-Ray player malfunctioned. I took it to these guys. They diagnosed the fault same day, and gave me a fixed price to repair. Returned to pick-up my Blu-Ray player just over a week later. Happy to use these guys again for Sony repairs.
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