Been with SmartSave for 3 years now (3 separate full investment cycles) each for a full term non ISA investment (had maxed out ISA Allowance) which has generated a good % interest return. The applicat... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Created with AI, based on recent reviews
Say hello to SmartSave. Fixed term, fixed rate savings accounts designed alongside our customers to offer a simple way to save. With an online account you can trust, we'll be crystal-clear about when your term is ending, so you always make the most of your savings. SmartSave was created by British bank, Chetwood Financial, where we use technology to make our customers better off. We're using our experience in Banking and Technology to challenge how Financial Services works today and provide smarter, online financial products, with no gimmicks.
United Kingdom
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 20% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Competitive interest rate, easy to setup, notified me well in advance of maturity, promptly transferred my maturing capital into another account. A good experience and I'll use them again

Reply from SmartSave
I locked away some savings in a fairly high interest rate. This company did not disappoint, they do exactly what they say they will. Mostly ,they didn’t bombard me with promotions, no further sales pitch . Their web site is easy to use and navigate, would highly recommend this company

Reply from SmartSave
Used SmartSave to invest cash in fixed rate fixed term over last 2 years. Great service. Good website, easy to use, clearly sets out all you need to see about your account, As long as the interest rates stay competitive will certainly use again.

Reply from SmartSave
I have used SmartSave a couple of times now and each time they have been easy to invest in,give a good rate and good options when the term ends.

Reply from SmartSave
I have used SmartSave a number of times by depositing substantial amounts with them over the years and found them to be as good as their word. That's all I ask for and need and that's what I have had.

Reply from SmartSave
I had a I year fixed rate saver which gave an excellent return on investment. I was grateful not to be bombarded with communications about other products etc. over the year but the communication with me was excellent when nearing maturity clearly outlining my options and what to do. Would not hesitate to recommend this bank.

Reply from SmartSave
Very happy with excellent savings rates. However, my 1 year fixed account recently matured and I had no offers of options what to do prior to the deadline. Consequently, I didn’t look online.
No response to my enquiry about this.

Reply from SmartSave
Good rates, easy to use. Once set up it does it's work and there's no constant marketing pressure.

Reply from SmartSave
Kept informed of options and timetables to renew my investment. Easy to action.

Reply from SmartSave
Great interest rates no hassle plenty of reminders at review date!

Reply from SmartSave
I opened a fixed rate account with an excellent interest rate, and was then left alone for a year. No bombardment trying to sell me other products, till, when the time came, I received prompts telling me my options, and was then guided through the very simple selection process. Very happy with my experience.

Reply from SmartSave
I have used Smart Save for 2 years now and they have never disappointed. Their interest rates for their bonds are amongst the best in the market, they give a clear view of how much interest will be paid and when. When my bond matured, they paid the proceeds directly into my nominated bank account right on time. Although they may not seem quite as familiar as recognised high street banks, their service and (and my trust in them) has been second to none. I am continuing to invest in one of their yearly bonds for a 3rd year in a row.

Reply from SmartSave
I found Smartsave to be clear , straightforward and easy to use. So much so I have reinvested for another year.

Reply from SmartSave
Excellent platform and speed of withdrawals was great.
Good rates of interest too.

Reply from SmartSave
I held a 1 year fixed rate saver with Smartsave, which ended today. It was a very competitive rate. I found the whole process went very smoothly and I wouldn't hesitate in recommending their savings accounts.

Reply from SmartSave
I found smartsave to have a very competitive interest rate when investing in a fixed yearly saving account.
They always kept me involved and update how thing were running.
As the anniversary of the account was coming to maturing they messaged me on what options I would like going forward...There was never any pressure of re- investing but there was an option there...I didn't take it up for another year as need the money for something else at present but would have no hesitation of investing with them in the future...Thank you very much smartsave ..

Reply from SmartSave
Easy to set up and went smoothly when my account matured and was transferred to my nominated bank account.

Reply from SmartSave
I have invested with Smartsave for three years now and about to invest again. I have had no issues at all and found them to be very efficient. Only had to contact them once due to a mistake I made in the amount I wanted to reinvest at the end of term period and the response from Mark was very professional and quick. Much appreciated.

Reply from SmartSave
Very good saving account, easy to use, good rates, would recommend

Reply from SmartSave
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.