Smart Retract Reviews 561

TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

We absolutely love our Retract-A-Gate gates from Smart Retract. We have been using our gates in the foyer of our home at the bottom and top of stairs. We have an energetic toddler at home and these ga... See more

Rated 5 out of 5 stars

Absolutely delighted with Retract-a-Gate at Flowery Dell Lodges! It's incredibly easy to use for our guests, providing both convenience and safety. Installation was a breeze and so easy, and the sleek... See more

Rated 5 out of 5 stars

The retractable gate is WONDERFUL! It looks good and keeps pets from going where not allowed. We highly recommend. And having just moved that day we were having difficulty with our credit card accep... See more

Company replied

Rated 5 out of 5 stars

Our Smart Retract cat gate arrived within a normal time and it is the best option for training our cats to not go upstairs during the night. We really like the design and retractable feature! For a... See more

Company replied

Company details

  1. Pet Supply Store

Written by the company

Retractable safety products for children, dogs or cats. Extremely durable retractable baby gate or retractable pet gate, use anywhere including the top or bottom of stairs, indoors, or outdoors. Safe and easy one hand operation, locks open or closed. ...


Contact info

4.9

Excellent

TrustScore 5 out of 5

561 reviews

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Rated 5 out of 5 stars

Very happy with my purchase

Very happy with my purchase. Works exactly as intended. I’ve already recommended it to a friend, and, if the need arises, I would purchase again.

15 October 2020
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Reply from Smart Retract

Hi Selena--thanks for recommending Retract-A-Gate to your friend and for your 5-star review. Thanks for being a Retract-A-Gate customer and let us know if you have questions. Deanna at Smart Retract

Rated 5 out of 5 stars

Great product

Great product, easy to use. Our 18 month twin boys hang on it, pull on it and it still holds up and functions properly.

15 October 2020
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Reply from Smart Retract

Hi Joseph! Thanks for your great 5-star review. Retract-A-Gate is certified for use at the top and bottom of the stairs, has been tested for that application, and can withstand a push out force of up to 200 pounds. It sounds like your twin boys are putting it to the test. We take pride in our customer services, so please do not hesitate to contact us if you have any questions. Deanna at Smart Retract.

Rated 5 out of 5 stars

Works great

Works great. Keeps my hyper boxer out of the kitchen.

15 October 2020
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Reply from Smart Retract

Hi Theresa--thank you for your great review! One of the many reasons Retract-A-Gate was invented! If you ever have any questions, please let us know. Thanks, Deanna at Smart Retract

Rated 5 out of 5 stars

Purchased two gates

Purchased two gates, and extra piece to use on stairs. The stair option didn't work for my old house. But the gates themselves are easy to install, look good as gates go and are made well.
Had a previous metal gate that never did work.

15 October 2020
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Reply from Smart Retract

Hi Sue--thank you for letting us know how you are using your safety gates and for your wonderful review. Retract-A-Gate was designed with ease of installation, ease of use, durability, and safety in mind. It also offers the best balance of features and security of any gate in its class. Please let us know if you have any questions. Deanna at Smart Retract

Rated 5 out of 5 stars

Easy to work with

I found the company very easy to work with and the gates work great.

15 October 2020
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Reply from Smart Retract

Hi Gia--wow! Thanks for your 5-star Retract-A-Gate review. We take pride in our customer service and our award-winning Retract-A-Gate. Please let us know if you ever have any questions. Deanna at Smart Retract.

Rated 4 out of 5 stars

It works great,the only problem is that…wiener dog goes under gate

It works great,the only problem is that my wiener dog can get out from crawling under the gate.

15 October 2020
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Reply from Smart Retract

Hi Kelly--thank you for your review, however, we would like to help resolve the issue of your wiener dog getting past the gate. This is unusual, so usually with a few small suggestions we can help solve the issue. Please contact our Customer Service at info@SmartRetract.com for further assistance. We look forward to helping you. Deanna at Smart Retract.

Rated 5 out of 5 stars

The BEST and most efficient protection…

The BEST and most efficient protection for my dogs and Grandchildren.

15 October 2020
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Reply from Smart Retract

Hi Candy--thanks for being a wonderful Retract-A-Gate customer! Also for your 5-star best and efficient review. Thanks again and let us know if you have any questions. Deanna at Smart Retract.

Rated 5 out of 5 stars

Working great

Working great. Arrived as stated.

15 October 2020
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Reply from Smart Retract

Hi Roberto--thank you for your great 5-star review! If you ever have any questions, please contact us at info@SmartRetract.com. Thanks again, Deanna at Smart Retract.

Rated 5 out of 5 stars

excellent fencing

excellent fencing, and it was sent abroad which was great, my friends are really very happy as they can keep dogs on veranda from now on and dogs have plenty room to move around, easy to fit in also, thank you for that product
nina

15 October 2020
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Reply from Smart Retract

Hi Nina--thank you for letting us know it is being used outside on the veranda for the dogs. We are happy to hear they are enjoying it. We simply offer the best balance of features and security of any gate in its class. Please let us know if you have any questions and thanks for your 5-star review. Deanna at Smart Retract

Rated 5 out of 5 stars

We've had the gate for months in a high…

We've had the gate for months in a high traffic area and it's been great. No probs.

15 October 2020
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Reply from Smart Retract

Hi Mark--thank you for letting us know how you are using Retract-A-Gate and for your 5-star review! We take pride in our award-winning Retract-A-Gate and our customer service. Please let us know if you have any questions. Deanna at Smart Retract.

Rated 5 out of 5 stars

Perfect way to keep the dogs contained

Perfect way to keep the dogs contained when we have company or simply want them to stay out of certain spots in the house.

15 October 2020
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Reply from Smart Retract

Hi Elizabeth--thanks for your perfect Retract-A-Gate review! Thank you for being a wonderful Retract-A-Gate customer and please contact us if you have any questions. Deanna at Smart Retract.

Rated 5 out of 5 stars

Perfect

Wish I had these when my kids and grandkids were small. These gates would have made my life SO much easier. I bought these because I now have a GREAT grandson. I love them!!! He's just now learning to walk, but they kept him safe while he was crawling. Now I don't see him as often as I would like, but it's good to know I can corral him if necessary. :-)

15 October 2020
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Reply from Smart Retract

Hi Grandma Sandy--how wonderful and exciting to have a GREAT Grandson!!! Thank you so much for the perfect 5-star Retract-A-Gate review. If you ever have any questions, please contact our customer service for assistance. Thanks again, Deanna at Smart Retract.

Rated 5 out of 5 stars

Easy to install

Easy to install. Well designed and built. Works as advertised. No issues!

14 October 2020
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Reply from Smart Retract

Hi Gregg--thanks for your wonderful 5-star review! Retract-A-Gate was designed with ease of installation, ease of use, durability, and safety in mind. Please contact our customer service if you ever have any questions at info@SmartRetract.com. Deanna at Smart Retract.

Rated 5 out of 5 stars

I love these gates

I love these gates! They are easy to use, fit in lots of different locations, and they are attractive! I've never seen a gate I like better!

14 October 2020
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Reply from Smart Retract

Hi Katherine--we agree! Retract-A-Gate is easy to use, snaps in and out of the brackets allowing you to move it to different locations, plus is sleek and modern looking. Thanks for loving our award-winning Retract-A-Gate and for your 5-star review. Please let us know if you ever have any questions. Deanna at Smart Retract.

Rated 5 out of 5 stars

Great for decks!

Bought one for the top of the stairs of my deck. Adds safety if young children visiting, or to keep pets on or off the deck, we have a fenced in yard.

14 October 2020
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Reply from Smart Retract

Hi Karen--thanks for letting us know you are using your Retract-A-Gate outside, at the top of the stairs for your deck. Thanks for being a great customer and for your 5-star review. Let us know if you ever have any questions. Deanna at Smart Retract

Rated 5 out of 5 stars

Amazing product!

We are so pleased. Not only with the ordering process, but the gate itself. We had a very difficult time finding a gate wide enough for the opening on our deck. We are thrilled that it works so well and looks so attractive.

14 October 2020
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Reply from Smart Retract

Hi Tony--we are happy to hear you are pleased with our award-winning Retract-A-Gate. Thanks for being an amazing customer and for your 5-star review. We take pride in our customer service, so please let us know if you have any other questions. Deanna at Smart Retract

Rated 5 out of 5 stars

I would recommend this

We use this gate in a large sitting/dining room opening of 155cm. It only just fits either side of the door frame. But it has been fabulous.

My dogs are not chewers. I have a miniature schnauzer who will not push past anything and a small chihuahua, who has luckily also not realized that he may be able to get past the gate when closed.

We use it to separate our living area from the dining area so that the dogs don’t damage the sofas/carpet in the night as the schnauzer used to scratch my carpet. (Or if they come in wet or dirty).

It was expensive, and my husband moaned when I bought it, but he now thinks it’s brilliant.

Easy to install, and easy to use, to open and close. It’s not got any marks on it In the many months since I bought it.

As long as your dog isn’t one that will chew anything in sight, it is great. I was worried about the possibility having read some other reviews. But this has not even entered my dogs heads. Thank goodness.

14 October 2020
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Reply from Smart Retract

Hi Sue--thanks for your fabulous 5-star review! Also for letting us know how you are using the safety gate, plus we love how your husband thinks it is brilliant. It is tempting to buy something cheaper, but the old adage of “you get what you pay for” is very true here as well. Thanks again, and please let us know if you ever have any questions. Deanna at Smart Retract.

Rated 5 out of 5 stars

We purchased out Retract-A-Gate to hide a cat feed bowl and litter tray

We purchased our Retract-A-Gate to partition off the far end of our new kitchen to hide a cat feed bowl, litter tray and cat tower. Our cats can jump the Retract-A-Gate by landing on or launching from the cat tower, however our Cocker Spaniel dogs can't jump the Retract-A-Gate and eat the cat food or get in the litter tray. Retract-A-Gate was the only barrier that was long enough to span across our kitchen between the cupboard units. The Retract-A-gate can easily be retracted or removed to gain access to the cupboards behind. This has been a very successful purchase.

14 October 2020
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Reply from Smart Retract

Hi Robert--what a great way to hide your cat bowl and more! Thank you for sharing how you are using Retract-A-Gate, as we love to hear all the different way our customers are using them. Thanks for your 5-star review and if you ever have any questions, please contact our customer service. Deanna at Smart Retract

Rated 5 out of 5 stars

Great product

Great product! We used to separate out a wider space between cats and kids. We have had for a few months now and still works great. Very easy install.

14 October 2020
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Reply from Smart Retract

Hi--thanks for your great 5-star Retract-A-Gate review. Also for letting us know you are using it for children and cats. Thanks for being a great customer and let us know if you have questions. Deanna at Smart Retract.

Rated 5 out of 5 stars

Buy this one and leave the rest! Why pass over the best?

This gate is excellent quality, and works perfectly. I bought it to go across a pair of patio doors. It locks when fully opened and locks when fully closed so cannot be opened by a small child. It also allows lots of light through so not dark and imposing for a little child. This is retractable but 100% safe and is by far the best type of gate I have used to protect children from getting outside by themselves. It also has the added advantage of having the extra width so fits even on non standard door widths. I can highly recommend this product and you will not be disappointed.

14 October 2020
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Reply from Smart Retract

Hi--thanks for your "Buy this one and leave the rest" 5-star review! We take pride in our award-winning Retract-A-Gate and simply offer the best balance of features and security of any gate in its class. Thanks again for your review and please let us know if you ever have any questions. Deanna at Smart Retract

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