The SMART Repair People Reviews 

3,971
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 2,047 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently appreciate the extremely efficient service, fair pricing, and the friendly attitude of the professional staff who consistently arrive on time to perform convenient doorstep repairs. Consumers note that vehicle dent and scratch repairs are completed quickly with impressive results that make cars look brand new and showroom ready. Some reviewers were not happy with communication issues, delayed appointments, or occasional problems regarding matching vehicle paint colors through third-party contractors. A few people also mentioned disappointing finish quality, such as surface bubbling or poor polishing, which ultimately required additional corrective work.

What people talk about most

Service

Customers consistently note positive experiences with service, highlighting professional and efficient... See more

Staff

Reviewers highlight positive aspects of staff, noting that engineers and technicians are consistently... See more

Quality

Customers had positive experiences with quality, noting that the work was carried out to a very high standard... See more

Price

Consumers find price to be positive and consistently report very competitive and reasonable costs for repairs... See more

Product

Reviewers mention positive feedback about product, expressing great satisfaction with the dent and bumper... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’m really pleased with the dent repair and bumper scuff repair. The work was carried out to a very high standard, and the finish looks excellent — you can hardly tell there was ever any damage.... See more

Company replied

Rated 5 out of 5 stars

We can only describe Michael the engineer who carried out our wing mirror housing scuff repair as an absolute magician. I was so enthralled that I sat on a stool and watched the whole procedure... See more

Company replied

Rated 5 out of 5 stars

End to end process was really quick and easy. Ryan who completed tbe repair sent email when job accepted. Then a followup as a reminder. Then rang the day before to confirm time. Repair was amazin... See more

Company replied

Rated 5 out of 5 stars

What an first experience with Smart Repair. Super easy online system to get a quote which was then transferred to a local body mechanic for available dates. An early date and time became available so... See more

Company replied


Company details

  1. Car Repair and Maintenance
  2. Auto Body Shop
  3. Auto Repair Shop

Written by the company

Scratch, scuff, and dent repairs at your door. Our nationwide network of repairers offers on-site vehicle repairs, bringing convenience to your doorstep.

High Quality Mobile Repairs

Written by the company

At SMART Repair People, we focus on delivering high-quality repairs while keeping costs manageable for customers. By streamlining our booking system and matching each job with a skilled, local repairer, we reduce travel and logistics costs. This efficient model allows us to offer competitive pricing without compromising on service. Additionally, we ensure fair pay for our repairers, valuing their expertise and dedication. Our approach provides customers with affordable, convenient repairs without sacrificing quality or fairness to our team.

We're Confident In Our Work

Lifetime Guarantee

We stand behind the quality of our work with a lifetime guarantee on all repairs. This commitment ensures that if any issues arise due to our workmanship, we'll make it right—giving you peace of mind and confidence in lasting results for as long as you own the vehicle.

Contact info

Convenient SMART Repairs

Get your car body repaired right at your door by our expert team.

4.9

Excellent

TrustScore 5 out of 5

4K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 82% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(3,971)

1,891 reviews in the last 12 months

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Rated 5 out of 5 stars

Dent disappeared.

Dent was made completely invisible. Technician was on time, polite, and friendly. The repair was done with care and efficiency.

3 August 2026
The SMART Repair People logo

Reply from The SMART Repair People

Thanks for your review!

Rated 4 out of 5 stars

Very polite and pleasant

Very polite and pleasant

2 August 2026
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Reply from The SMART Repair People

Thanks for your review Carl!

Is there anything we could have done to make this a 5* review?

Kind regards,

The SMART Repair People

Rated 5 out of 5 stars

Faultless service…. Pick these guys…!

If you’re looking for a faultless service, pick these guys! Lovely and polite man came to do the work on my car. The whole process was easy. Communication was excellent. You wouldn’t even know the work has been done! And what’s even better, they come to you and do it on your drive. Really impressed. Thank you so much 😊

31 July 2026
Unprompted review
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Reply from The SMART Repair People

Thanks for your review!

Rated 5 out of 5 stars

Eric my repair man was so patient and…

Eric my repair man was so patient and never gave up to get a perfect result even though the BYD manufacturer had given a colour that didn’t match perfectly but he did it .so grateful.would definitely recommend again.

31 July 2026
Unprompted review
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Reply from The SMART Repair People

Thanks for your review!

Rated 5 out of 5 stars

Optimum Smart repairs

Company that came out to do the repair
“OPTIMUM “ Smart Repairs great lads. Cameron the owner went out of his way to make sure the job was done right, couldn’t of asked for a better job . First class and Highly recommend .

29 July 2026
Unprompted review
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Reply from The SMART Repair People

Thanks for your review!

Rated 4 out of 5 stars

Great service - recommended!

The booking process was super easy and convenient. The repair was just perfect, great quality. Simple and convenient. Great support too!

18 July 2026
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Reply from The SMART Repair People

Thanks for your review Eduardo!

Is there anything we could have done to make this a 5* review?

Kind regards,

The SMART Repair People

Rated 5 out of 5 stars

Excellent job

Eric is unbelievable he is a perfectionist he took his time and did an amazing job I am so happy with the repair and he is such a nice guy and so cheerful, I cannot recommend him enough I would 100% choose Eric for any work I need doing in the future. The company kept us well Informed from our first enquiry until the job was done Thank you so much 👍👍👍

30 July 2026
Unprompted review
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Reply from The SMART Repair People

Thanks for your review!

Rated 5 out of 5 stars

Cracking job

Daniel did a dent and scratch repair to my hubby's car. Brilliant job. Would recommend.

30 July 2026
Unprompted review
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Reply from The SMART Repair People

Thanks for your review!

Rated 5 out of 5 stars

Using the online system for booking…

Using the online system for booking repair and being able to upload photographs made the whole process very simple.
Colin, the repair technician arrived on time and carried out a great repair to a scuff/scratch on my car wing - very pleased with the end result and would recommend him.

30 July 2026
Unprompted review
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Reply from The SMART Repair People

Thanks for your review!

Rated 5 out of 5 stars

Excellent service

Excellent service, can not fault the work that was done. Friendly guy Gary did the repair. Many thanks would definitely recommend.

29 July 2026
Unprompted review
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Reply from The SMART Repair People

Thanks for your review!

Rated 5 out of 5 stars

Richard was brilliant.

Richard was brilliant.
Repaired damaged rear bumper to an exceptional standard.
Exact colour match and blended in perfectly.
Very happy and highly recommended.
Would not hesitate to use again and the quote was a lot less than a body shop repair.
Well done 👍

29 July 2026
Unprompted review
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Reply from The SMART Repair People

Thanks for your review!

Rated 5 out of 5 stars

Fiesta

Great servis very good work done

22 July 2026
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Reply from The SMART Repair People

Thanks for your review!

Rated 5 out of 5 stars

Very happy overall

Easy to arrange a date and time. The tech came promptly, was really polite, and did the job efficiently and to a good standard. Very happy overall.

21 July 2026
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Reply from The SMART Repair People

Thanks for your review!

Rated 5 out of 5 stars

An appointment was arranged very…

An appointment was arranged very quickly and the quote was significantly better than other quotes and the job was as good as I can see from what I know

20 July 2026
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Reply from The SMART Repair People

Thanks for your review!

Rated 5 out of 5 stars

Lee at Cocoon was fantastic

Lee at Cocoon was fantastic. Very professional and did an excellent repair. Would highly recommend. Hopefully I won’t need the service again but if I did, I’d happily use!

27 July 2026
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Reply from The SMART Repair People

Thanks for your review!

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