Thanks for visiting Trustpilot. Unfortunately, we've had to temporarily close this page for new reviews. Feel free to contact us if you have any questions.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Oplev spilverdenen på et helt nyt niveau med SmartPlay! Vi er din ultimative destination for spilleudstyr og stræber altid efter at levere den bedste oplevelse til vores kunder. Vi brænder for gaming og ved, hvor vigtigt det er at have det rette udstyr. Hos SmartPlay tilbyder vi et bredt udvalg af kvalitetsudstyr til gameren. Vi hjælper dig med at nå til tops på scoreboardet. Uanset om du er en professionel gamer eller en entusiastisk nybegynder; vores sortiment er skræddersyet til at imødekomme vores kunders behov og sikre, at du er klar til at erobre spilverdenen. Hos SmartPlay lægger vi stor vægt på at levere en fremragende kundeservice. Vi er først tilfredse, når vores kunder er tilfredse. Vores dedikerede team er altid klar til at besvare dine spørgsmål. Vi er her for at sikre, at din oplevelse er helt i top når du handler hos os. Vi har skabt et troværdigt ry som en pålidelig, imødekommende og leveringsdygtig leverandør af gaming udstyr, og vores kundeanmeldelser taler for sig selv. Tag et kig på vores Trustpilot-profil og se, hvorfor vores kunder bliver ved med at komme tilbage. Vi glæder os til at se dig.
6950, Ringkøbing, Denmark
I ordered a gaming chair. And it's been 7 days and I haven't received any notification except payment. No delivery status, no refund, no reply to mail. Avoid this site.
10 days later and they refunded my money
I ordered a gaming chair on 09/20/2023. Today is the 25th and I haven't received any message other than the accepted order. I paid 1000 kr for the chair, and ordered delivery +20 kg. They do not answer the questions that I sent to their mail.
today is 09/26/2023 and they returned my money for the order because they didn't have a gaming chair in stock, although the website said there were 3 of them
Reply from SmartPlay
Hej Sylvester,
Tusind tak for din fine anmeldelse, vi er glade for at du havde en god oplevelse med at købe gaming gear hos os.
Vi glæder os til at se dig i vores shop igen en anden gang.
Rigtig god dag!
Maja
Social Media Manager | SmartPlay
I bought a Razer blackshark v2 pro, and needed some help from customer-support. They helped me with instant replies, and were very kind and competent in helping me. Big thumbs up.
Reply from SmartPlay
Hello M.J.J,
Thank you so much for your 5-star review :)
I'm very glad to hear that you had a good experience purchasing a product from us. I hope you're very happy with your new Razer Blackshark V2 Pro. I will pass on your praise to the rest of the team.
I hope you have a very nice Christmas.
Best regards,
Maja
Social Media Manager | SmartPlay
Product ordered on 06.11.22 and 10 days later on 16.11 still no feedback and no shipping confirmation although I have already paid via PayPal.
Would never ever buy here again.
Reply from SmartPlay
Hello CKO,
Thank you for your review, even though it's only 1-star.
I'm sorry to hear that you're experiencing problems with receiving your order. I can see that you haven't enclosed your order number here in your review, which makes it very hard for me to help you here as I don't have any information.
You should have received information in an email on Tuesday explaining that we've had some shipping issues which caused some extra delays in your order being shipped.
As far as I can see all orders from the 6th of November are all packed and shipped, so you should have received a track and trace email by now. Have you checked your spam filter?
We're very sorry that you haven't received your product yet, we're doing everything in our power to send and ship as fast as we can but, as mentioned before, we, unfortunately, had some shipping issues which caused some further delays.
If you're still facing problems please contact me at support@smartplay.gg, so I can help you sort out the issues and hopefully figure out if you want a refund or would like to wait for your order.
Please let me know if there's anything I can help you with.
I wish you a very nice day.
Best regards,
Maja | SmartPlay
Reply from SmartPlay
Hello Mark,
Thank you so much for your 5-star review :)
I'm very glad to hear that you had a good experience purchasing a product from us. I hope we'll see you again in our shop in the future.
I hope you have a very lovely day.
Best regards,
Maja
Social Media Manager | SmartPlay
Reply from SmartPlay
Hi Markus,
Thank you so much for your 5-star review :)
I'm very glad to hear that you had a good experience purchasing a product from us. I will pass on your praise to the rest of the team.
Have a very nice day.
Best regards,
Maja
Social Media Manager | SmartPlay
After some issues with the delivery i got my fridge the support was nice and very helpful.
Reply from SmartPlay
Hello,
Thank you so much for your 4-star review :)
I'm very glad to hear that you had a good experience with our customer support. I will pass on your praise to the team.
Have very nice day!
Best regards,
Maja
Social Media Manager | SmartPlay
Shipping is very fast. Very friendly and uncomplicated customer support. I would recommend Smartplay.gg any day!
Reply from SmartPlay
Hello Christian,
Thank you so much for your 5-star review :)
I will pass on your words of praise to the rest of the team.
Have a nice day.
Best regards,
Maja
Social Media Manager | SmartPlay
There were some complications, but Soma from 1st Level Support did a great Job. They are good people. 🙂
Reply from SmartPlay
Hello Udo,
Thank you so much for your 5-star review :)
I will pass on your words of praise to Soma and let him know, that he made a difference for you.
I hope you have a very nice day.
Best regards,
Maja
Social Media Manager | SmartPlay
I ordered a XBox mini fridge at Smartplay. But there were some complications with the delivery via GLS, which was solved by Smartplay very nicely by re-shipping the product to my home address after it was returned. Unfortunately, the fridge had two scratches on the door. For this Smartplay offered me a discount, which was more than fair.
A response via email sometimes took a few days, which was not so nice, but there was an option for an online-chat on their website, which solved my problems immediately.
Conclusion: Nice product, nice support, delivery company not so good
Reply from SmartPlay
Hi Andy,
Thank you so much for your 5-star review :)
I will pass on your words of praise to the rest of the team.
Have a nice day.
Best regards,
Maja
Social Media Manager | SmartPlay
Great product and wonderful customer service. The first delivery attempt did not work due to issues with the courier but i was offered a free second delivery that worked well. Very nice people in customer service! Thank you!
Reply from SmartPlay
Hello Oliver,
Thank you so much for your 5-star review :)
I'm very glad to hear that you had a good experience purchasing a product from us. We're happy that we could help you and the problems with delivery were solved.
I hope you have a very nice day.
Best regards,
Maja
Social Media Manager | SmartPlay
I can only warn you from this website. I procured a Xbox fridge by end of June and it lost its function nearly exactly 2 months after I got it.
No reaction from Smartplay to my claim, I even sent a video. I now escalated this through PayPal as the frauds from Smartplay don’t reply
In addition to that I got no informational emails about the shipping status, not the best packaging and you can only ship to pickup stations not to your door, as GLS has not a lot of pick up stations I needed to drive 5 kilometers to the next one
Reply from SmartPlay
Hi Rüschi,
Thank you for your review, despite it unfortunately only being 2-stars.
Our most important task is that our customers get a good experience, so we take a message like this very seriously.
Let's try to find the cause.
Have you checked your spam filter?
The email you added to this review does not match the email you added to our system. Could that be the case?
You should also have received shipping information via SMS
All orders are sent in heavy packaging. No order is being sent directly in the sales packaging. Sometimes the orders are handled very violently by the various shipping companies.
We have not added the option to receive the order directly to customers' home addresses. We have had bad experiences shipping to customers' home addresses.
We are also working hard to add more shipping options, such as DPD, DHL and Deutsche Post.
We are always interested in feedback, good and bad. In this way, we can ensure the best possible shopping experience with us in the future.
We apologise many times for the bad experience. Your feedback is very important for us.
The best greetings,
Mathias
CEO | SmartPlay
I bought the XBOX fridge and i am very happy with it. It was a very good offer. It was delivered very fast without any concerns. Good service!
Reply from SmartPlay
Hi Marwin,
Thank you so much for your 5-star review :)
I'm sorry to hear that you had some trouble with the delivery.
I hope you have a very lovely day.
Best regards,
Maja
Social Media Manager | SmartPlay
Reply from SmartPlay
Hi Alexander,
Thank you so much for your 5-star review :-)
I will pass on your words of praise to the rest of the team.
You must have an awesome day,
Best regards,
Mathias
CEO | SmartPlay
Requested a refund but never got an answer. Only this rating formular. I will highly recommend others to skip this store until the official refund works as expected.
Reply from SmartPlay
Hi Martin :-)
We truly apologise for the missing answer. I hope your experience got better after we got the refund fixed :-D
Have a great day.
Best regards,
Mathias | SmartPlay
Good price and fast free shipping but only to GLS shops which are pretty rare in Germany
Reply from SmartPlay
Hi Florian,
Thank you so much for your review :-)
As you also tell, it is only possible to ship with GLS right now.
We are working to offer more solutions so customers in Germany have more choices.
If you have input on which shipping companies we should add, then feel free to send them here :-)
Best regards,
Mathias
Customer Support
Super god levering og sødt brev der fulgte med så tumbs up
Reply from SmartPlay
Hej Tomas :-)
Tusind tak for din anmeldelse! Det varmer alle de rigtige steder.
Vi er så glade for at du har fået en god oplevelse ved at handle hos os!
God aften til dig.
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.
