SmartLearner Driving School  Reviews 1,887

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional patience, professionalism, and supportive approach, which significantly boosted their confidence. Many people highlight the clear and easy-to-follow instructions, noting how instructors effectively break down complex maneuvers and tailor lessons to individual needs. The overall service is frequently described as excellent, with consumers appreciating the efficient and well-organized lessons, leading to a smooth and enjoyable learning experience. However, some customers were not happy with a particular instructor, mentioning impatience and an expectation for immediate understanding of new concepts. These reviewers also felt that this instructor became annoyed when mistakes were made and provided inconsistent feedback regarding their progress.

What people talk about most

Staff

Customers consistently note positive experiences with staff. Many reviewers praise instructors like Tayebeh,... See more

User experience

People report positive experiences with user experience. Many customers highlight the supportive and patient... See more

Instructions

Reviewers mention positive feedback about instructions. Customers consistently praise instructors for their... See more

Service

Customers had positive experiences with service. Many reviewers praised the instructors for their... See more

Customer service

Users describe positive interactions with customer service. Customers consistently praise the patience, clear... See more

Based on these reviews

Rated 5 out of 5 stars

I have passed my driving test in Coventry today with my instructor Arsal, with only one minor. He’s been an amazing instructor, very calm and knowledgeable. All lessons were tailored to exactly what I... See more

Rated 5 out of 5 stars

I highly recommend Aftab as a driving instructor. I passed my practical test first time, which speaks volumes about his excellent teaching. Aftab is patient, reliable, and his instruction style is ver... See more

Company replied

Rated 5 out of 5 stars

I can’t thank SmartLearner enough. I was extremely stressed just two days before my driving test in Coventry after my original instructor ignored me completely. I reached out to SmartLearner at th... See more

Rated 5 out of 5 stars

Yonis is the best instructor ever, he helped me conquer my fear of roundabouts, learn and understand the driving test routes of Coventry within a space of 3 months. He’s extremely kind and understandi... See more

Company replied


Company details

  1. Driving School
  2. Drivers License Training School

Written by the company

SmartLearner were established in 2004. Smart Learner Driving School is one of the leading driving schools in the West Midlands, dedicated to helping learners become safe, confident, and skilled drivers. We offer manual and automatic driving lessons, theory support, simulator training, and instructor training — all tailored to suit individual learning styles. Our highly qualified and friendly instructors focus on building confidence, providing clear guidance, and ensuring every lesson is productive and enjoyable. Whether you’re a complete beginner or preparing for your test, Smart Learner offers flexible lesson packages, competitive prices, and outstanding customer support. Join thousands of successful learners who have passed with SmartLearner!


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

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Replied to 66% of negative reviews

Typically replies within 1 week

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Rated 2 out of 5 stars

Unfortunately i would not recommend…

Unfortunately i would not recommend instructor aqila i felt she was impatient, and expected me to know how to do something straight away in that moment, given that i find driving difficult. When doing something wrong she would get annoyed and ask why I did this even though it was a clear mistake. She had said to me i was not improving at all even though before she had said to me how well i was doing. It was very unprofessional when she didnt let me know that she didnt want to continue the lessons with me. Instead of her letting me know this , smart learner themselves had to notify me of this. she had made excuses to cancel the lesson and after asking her to reschedule she did not respond. this is a very disappointing experience

17 October 2025
Unprompted review
Rated 5 out of 5 stars

Highly Recommend Fawad!

I’ve had 4 hours of driving lessons with Fawad so far, and I honestly couldn’t ask for a better instructor. He is incredibly patient and makes me feel so comfortable behind the wheel, which has made such a difference to my confidence.
He really knows how to reassure you and helps you believe in your own skills, so I don’t feel stressed while driving anymore. Every lesson feels encouraging and positive. I couldn’t recommend him enough, and I’m already looking forward to my next lesson!

4 April 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant Instructor

I couldn't recommend Farid enough. He is professional, punctual and always honest. If you are struggling with something, he will always give you the confidence that you need. This is a man that loves doing his job and I can guarantee that he will help you to succeed. A massive thank you.

3 April 2026
Unprompted review
Rated 5 out of 5 stars

Kelvin is an amazing instructor

Kelvin is an amazing instructor, made all my lessons so seamless and the learning process smooth. I definitely recommend him, he’s one of the best instructors at smart learner. Thank you very much Kelvin

2 April 2026
Unprompted review
Rated 1 out of 5 stars

Chaudary khan

I booked a lesson with the instructor at smart learner Chaudhary Khan, booked 10 hours that he initial recommended, till the last class he always said you doing very good, after the last class before 2 days of test he denied I am not not giving my car for test. Book another 2 days of lessons and then I will think, and extremely demotivated me. I then had test booked in 2 days. No time left to look for new instructor:(. I finally decided to give test in my car and did pass the test!!!! I would definitely not recommend some who suddenly changes opinion or not give you a clear picture until the last day!!!!

29 March 2026
Unprompted review
Rated 5 out of 5 stars

Driving with Kelvin my instructor has…

Driving with Kelvin my instructor has been an amazing journey from being terrible at driving to becoming the best I can be, he’s helped me through thick and thin to make sure I pass and now that I have I can say he’s the reason I am a confident driver

1 April 2026
Unprompted review
Rated 5 out of 5 stars

Thanks to Kasim

Thanks to Kasim, I passed my driving test first time. He's been an amazing instructor, always supportive and calm, never losing his patience. Every test route that could come up, he covered in detail and he always tailored his lessons towards what I wanted to improve on and guided me past my mistakes. Thank you!!

1 April 2026
Unprompted review
Rated 5 out of 5 stars

Passed my driving test

I recently passed my driving test and had a great experience with my instructor, Fawad Darr, and Smart Learner.
Fawad really helped build my confidence behind the wheel. The lessons were well-structured and focused on making me a safe driver, not just passing the test.
Smart Learner were also very professional and easy to deal with throughout.
Highly recommend!

30 March 2026
Unprompted review
Rated 5 out of 5 stars

Surinder

Surinder was really helpful in making me able to pass with only 4 minors always available for any assistance with arranging lessons around my schedule breaking my bad habits and never once late for a lesson would recommend for any new starter⭐️⭐️⭐️⭐️⭐️

31 March 2026
Unprompted review
Rated 5 out of 5 stars

I highly recommend Saeideh Rahimi as…

I highly recommend Saeideh Rahimi as driving instructor she was very understanding and helpful when teaching to drive.
She helped me progress each lesson and understood me. She is a great instructor very approachable and flexible and will go out of her to make you feel comfortable. She is supportive and will tailor lessons to learners.

30 March 2026
Unprompted review
Rated 5 out of 5 stars

I have passed my driving test 1st time…

I have passed my driving test 1st time today at Coventry test centre I am very grateful to my driving Mohammed asghar (tariq) through the whole of my journey he was magnificent and his professionalism was so up to date and explained everything clearly and if I was doing something wrong he would go over it again and was very calm and patient and I would highly recommend him to anybody as an instructor
Thanks to smart learner driving school for sending me such a nice instructor

31 March 2026
Unprompted review
Rated 5 out of 5 stars

I Passed today first try

I Passed today first try , Owen my instructor was great . Very patient and adapted his learning style to fit me and always made me feel at ease. I highly recommend.

30 March 2026
Unprompted review
Rated 5 out of 5 stars

I did some of my Part 3 training with…

I did some of my Part 3 training with Josh and honestly I can’t recommend him enough. From the start he was really supportive and just easy to get on with, which made a big difference.

What stood out the most for me was how much extra effort he put in. He gave me extra time in lessons if there’s was a little more to discuss and would stay on after sessions to go over things properly. He’d even check in outside of hours which I didn’t expect at all but really helped me along the way.

He created a really comfortable environment where you don’t feel under pressure, everything just feels easy to talk through and you can ask anything. It felt more like working with someone who actually cares rather than just doing a job, if that makes sense.

On the day of my test everything just kind of clicked and I managed to pass, which I don’t think would’ve happened without his help.

Really appreciate everything he done for me and I’d definitely recommend him to anyone doing their Part 3.

16 March 2026
Unprompted review
Rated 5 out of 5 stars

Test passed first try with Smartlearner

I passed my test in one go with two minor mistakes only. My instructor Saeideh cannot be more helpful, she walked me through all the details of what is tested and was extremely encouraging throughout the journey. Each lesson was planned very well and she was the most helpful. SmartLearner's website is also very easily accessible.

26 March 2026
Unprompted review
Rated 5 out of 5 stars

First Lesson

I’ve had my first lesson with Mariusz, and he was really nice and helpful. He never made me feel silly for asking questions and took the time to go through any doubts I had. Overall, it was a very good lesson!

27 March 2026
Unprompted review
Rated 5 out of 5 stars

I had a great experience learning with Yonis

I had a great experience learning with my instructor Yonis. They were patient, clear, and very supportive throughout the entire process. Thanks to their guidance, I was able to pass on my first attempt, which really boosted my confidence. They explained everything in a simple and understandable way, and always made sure I felt comfortable and ready. I highly recommend them to anyone looking for a skilled and encouraging instructor. Thank you smart learner for choosing Yonis for me.

26 March 2026
Unprompted review
Rated 5 out of 5 stars

My instructor was Mohammed Farukh Khan

My instructor was Mohammed Farukh Khan. He is such a patient and lovely man. Extremely attentive and fantastic at spotting mistakes and errors allowing you to work on them. He makes learning to drive feel not stressful and he is extremely patient working with what you feel is comfortable. His detail and explanation before performing and learning your next steps is fantastic especially his diagram showing the roundabouts. I am very fortunate to have him as my driving instructor. He is for sure the reason why I was able to pass first time giving me great confidence.

24 March 2026
Unprompted review

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