Smarter Air & Electrical Reviews 

48
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

Alex, Tom & the boys from sales to installation of our ducted air con were absolutely fantastic! Professional company with great pricing to match their quality product and workman ship! Thankyou v... See more

Company replied

Rated 5 out of 5 stars

Highly recommended. Jack arrived at given time. Greeted me with a very friendly hi. Explained the repair he would be doing with our ducted system and explained the process as I’m pretty sure he coul... See more

Company replied

Rated 5 out of 5 stars

The company gave me good advice on which unit was the best unit to buy,the Panasonic unit was what I decided to buy.This was only after the technician had given me all the technical information on thi... See more

Company replied

Rated 5 out of 5 stars

The team at Smarter Air & Electrical made the whole process of adding ducted air to our new home so easy. They designed the perfect system to suit our new build, quoted a fair and reasonable price, we... See more

Company replied

Company details

  1. Air Conditioning Contractor
  2. Air Conditioning System Supplier
  3. Electrician
  4. HVAC Contractor
  5. Vacuum Cleaning System Supplier

Written by the company

Smarter Air & Electrical is your trusted partner for year-round comfort in Brisbane, Gold Coast & Sunshine Coast. With over 100 years of experience and 600+ five-star reviews, we're one of the region's largest and most respected providers of ducted air conditioning installation, maintenance, and service. Your Comfort is Our Priority Our team of skilled, certified technicians specializes in industry-leading brands, ensuring your ducted air conditioning system is energy-efficient, reliable, and tailored to your specific needs. Whether you're looking for a new installation, regular maintenance, or prompt repairs, we're here to deliver exceptional service that exceeds your expectations. Our Commitment to You We're passionate about simplifying your life through innovative air conditioning solutions. We believe in transparent communication, exceptional value, and the highest quality products and services. Experience the Smarter Air & Electrical Difference When you choose us, you choose: Expertise: A team dedicated to your comfort and satisfaction Proven Track Record: A history of delivering outstanding results Top Brands: The most reliable and efficient ducted air conditioning systems from Panasonic, Mitsubishi Electric, Fujitsu Airstage & Samsung. Transparent Service: Honest advice and upfront pricing Ready to experience the difference? Contact our friendly team today to discuss your air conditioning needs.


Contact info

4.8

Excellent

TrustScore 5 out of 5

48 reviews

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4.8

All reviews

(48)

2 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Prompt

Great service & feedback.

19 August 2024
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Reply from Smarter Air & Electrical

Thanks so much for your kind words Kevin! Thank you Phill.

Rated 5 out of 5 stars

Efficient

Efficient, knowledgeable, professional.

21 August 2024
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Reply from Smarter Air & Electrical

Thank you for your business & taking the time to leave us these kind words; we appreciate you!

Rated 5 out of 5 stars

Great communication

Great communication, and the only installers who came out to quote when they said they would. Fantastic, prompt response when we needed follow up.

22 May 2024
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Reply from Smarter Air & Electrical

Hey Tara, Thank you for the feedback! We aim to please. We trust you will enjoy your new ducted system for years to come. We appreciate you choosing Smarter Air & Electrical.

Rated 5 out of 5 stars

Great Service & Installation Experience

The service & installation tradesman was extremely professional & courteous. He kept us fully informed as to what he was doing & how to maximise our use of the system. The office staff also kept us up to date on service & installation times.
I have no hesitation whatsoever in recommending Smarter Air & Electrical to any potential customers.

16 May 2024
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Reply from Smarter Air & Electrical

WOW, what amazing feedback! Thank you so much for taking the time to leave us a review, it means the world to us. Enjoy the new ducted air conditioning system Alex.

Rated 5 out of 5 stars

timeliness of crew/efficiency…

timeliness of crew/efficiency professionalism and explanations during and after, feeling of being involved

9 May 2024
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Reply from Smarter Air & Electrical

Thank you so much for your kind review Dieter, we appreciate your business!

Rated 5 out of 5 stars

Outstanding!!

Alex, Tom & the boys from sales to installation of our ducted air con were absolutely fantastic!
Professional company with great pricing to match their quality product and workman ship!
Thankyou very much for our wonderful new system! We will highly recommend your company to all!
Regards Dean & Alicia

30 April 2024
Unprompted review
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Reply from Smarter Air & Electrical

Dean and Alicia, thank you for the amazing review! It was a pleasure working with you to make your home more comfortable. We're so glad you love your new ducted air conditioning. Enjoy, and please don't hesitate to reach out if you have any questions.

Rated 5 out of 5 stars

Easy to deal with love our new A|C…

Easy to deal with love our new A|C highly recommend!

16 April 2024
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Reply from Smarter Air & Electrical

Thank you so much for your business and for taking the time out of your day to leave us this awesome review! We appreciate you!

Rated 5 out of 5 stars

Great service

From the quote to installation, we were very happy with everything. The installers were very efficient. Kept us up-to-date on what was happening and cleaned up well after they left.

15 February 2024
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Reply from Smarter Air & Electrical

Thank you so much for taking the time to share your positive experience! We're thrilled to hear that you're happy with our service, and we'll pass your kind words along to the installation team.

Rated 5 out of 5 stars

Great company to have work done by

Great company to have work done by. Communication was excellent. Always contacted me back or explained anything I was unsure of. All staff from the office team to the guys that did the work, no problem was too hard or question to stupid they all took the time explain. Very polite and helpful.

31 October 2023
Unprompted review
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Reply from Smarter Air & Electrical

Thank you so much for the glowing review Rhonda! We appreciate you taking the time out of your busy day to share your experience with the world.

Rated 5 out of 5 stars

The team at Smarter Air are always…

The team at Smarter Air are always professional,helpful and workmanship is always great. They turn up when they say and job is always completed to a high standard. Highly recommend these guys.

5 September 2023
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Reply from Smarter Air & Electrical

Thank you so much for being a loyal customer Rachel, we appreciate you!

Rated 5 out of 5 stars

Panasonic ducting system

Smarter Air installed a Panasonic duct system on our 2 storey property. They exceeded my expectations in customer service and workmanship. Very happy with our air conditioning. Needed an extra outlet about a year later. Smarter air provided a very reasonable quote and upgraded our air conditioning. Quality work, highly recommended.

31 July 2023
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Reply from Smarter Air & Electrical

Dear Ronald Kumar,

Thank you for your glowing 5-star review! We're thrilled to hear that our team at Smarter Air & Electrical exceeded your expectations in customer service and workmanship.

Your satisfaction with the Panasonic duct system we installed in your two-storey property is a testament to our commitment to quality and customer satisfaction. We're also glad that we could assist you with the additional outlet and upgrade your air conditioning system to better meet your needs.

Your high recommendation means a lot to us. We're grateful for your trust in our services and look forward to serving any of your future air conditioning or solar power needs. Thank you for choosing Smarter Air & Electrical!

Best Regards,
Phill
Smarter Air & Electrical Team

Rated 5 out of 5 stars

Great and friendly service guaranteed…

Great and friendly service guaranteed from team Smart Air and Electrical! They have installed our ducted aircon and service it every year since install and we can’t find fault with their work and services provided.

2 July 2023
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Reply from Smarter Air & Electrical

Thank you for being a loyal customer & leaving us your amazing feedback. We appreciate it 🙌

Rated 5 out of 5 stars

First Class Service

Quality service from initial inquiry through to installation. Completely removed existing ducted system and installed new system. One hour after completion all old components including ducting removed and cleanup completed which included vacuuming whole house. First class.

13 June 2023
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Reply from Smarter Air & Electrical

Hi Ted,

Thank you so much for taking the time to leave us a review! We're so glad to hear that you had a great experience with Smarter Air & Electrical from initial inquiry through to installation.

We pride ourselves on providing our customers with excellent service, and it's always rewarding to hear that we've met your expectations. We're also pleased to hear that you were happy with the quality of our work. Our installers are highly skilled and experienced, and we take pride in the work they do.

Thank you again for your feedback, and we hope you'll continue to be a Smarter Air & Electrical customer for many years to come.

Sincerely,
Phill

Rated 5 out of 5 stars

Awesome service

Awesome service, very responsive and knowledgeable technicians

29 March 2023
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Reply from Smarter Air & Electrical

Thank you so much for your kind words Murray!

Rated 5 out of 5 stars

The installation was perfect,the installer’s worked as a great professional team, all good tradesmen.I had nightmares wondering about my paintwork.I would never have known they had been.

The company gave me good advice on which unit was the best unit to buy,the Panasonic unit was what I decided to buy.This was only after the technician had given me all the technical information on this unit that I changed my mind on the one i was going to buy. The Panasonic was a far better choice re gaurding better energy saving,when minimum zones of cooling is required.It has higher kilowatt rating when more or all zones are selected.Also this unit is the only one on the market that has air filters to give clean air.

21 February 2023
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Reply from Smarter Air & Electrical

Thank you so much for the detailed review Cliff, we really appreciate your feedback 🙌 Thank you for your business 🙏

Rated 5 out of 5 stars

Highly recomended

Highly recomended, great service, always on time.

5 February 2023
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Reply from Smarter Air & Electrical

Thank you so much! We appreciate your business.

Rated 5 out of 5 stars

Good guys

Good guys, worked neatly and efficiently

16 January 2023
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Reply from Smarter Air & Electrical

Thank you so much for your feedback David! We appreciate your business

Rated 5 out of 5 stars

Couldn't be happier with the service

Couldn't be happier with the service. It's so great to have such high trust in a company. Very happy customer

24 November 2022
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Reply from Smarter Air & Electrical

Thank you so much Rob, we hope you enjoy your new ducted air conditioning system! Merry Christmas

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