Smart DNS Proxy Reviews 5,778

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 129 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service and value for money, highlighting its reliability and effectiveness over many years. The customer service stands out for its exceptional speed and efficiency, with many people noting that issues are resolved quickly, often within minutes, and that the staff are very helpful and caring. Reviewers appreciate the proactive approach of the support team, who keep them updated and offer solutions, making the overall user experience smooth and stress-free. However, some customers also noted occasional unreliability with certain streaming services and felt that customer service responses were sometimes generic or slow, leading to frustration. A few other people also felt that the setup could be complex and that the company didn't always communicate outages effectively, causing them to seek alternative providers.

What people talk about most

Service

Users describe positive interactions with service, with many reviewers consistently praising its excellence... See more

Customer service

Customers had positive experiences with customer service, with many reviewers praising the excellent, fast,... See more

Response time

Clients share positive opinions on response times, with many reviewers highlighting the speed and efficiency... See more

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, efficiency, and... See more

User experience

Consumers find the user experience to be positive, with many reporting that the service works as intended and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've been using SmartDNS for 6 or 7 years now and it is a brilliant service. Works nearly all the time and on the rare occasions some service stops working, customer support is excellent and they'll g... See more

Rated 5 out of 5 stars

I’ve been using Smart DNS Proxy for a while now, and it’s by far one of the best choices I’ve made. It’s very easy to set up on multiple devices and offers a wide range of locations worldwide. What re... See more

Rated 5 out of 5 stars

Always quick help. I am talking minutes and not even hours. A strong ambition from support person to get all details clarified and willingness to communicate an extra loop of e-mails. So far, after ma... See more

Rated 5 out of 5 stars

I've been using Smart DNS Proxy for a few years and finally signed up for life due to the ability to stream content from a variety of geoblocked sources from around the world. Support has b... See more


Company details

  1. DNS Provider
  2. Internet Service Provider
  3. VPN Service

About Smart DNS Proxy

Written by the company

Smart DNS Proxy provides access to more than 400 global video and music streaming services online! Our Smart DNS service is faster than VPN, simpler to set up and works on almost any device including, PC, Mac, Smart TVs, Media Players, Tablets and mobile phones.

You may sign up to Smart DNS Proxy with a 14-day free trial period and test our network. Most favorite channels like BBC iPlayer, American Netflix, Amazon Prime, Hulu, HBO, Showtime, iTV, Zattoo and 400+ channels are available. Also you can find more information about accessing American Netflix here.

Smart DNS Proxy also provides a global VPN network for Internet traffic encryption and security. This feature is only available to our paid subscribers. Our VPN network is totally different from any competition. Our servers for SmartVPN technology provide you with access to global video and music streaming channels while encrypting and securing your Internet traffic.

We're providing 24/7 live chat and email support for our users. Also, for most technical cases, our engineers are on board to help.


Contact info

4.8

Excellent

TrustScore 5 out of 5

6K reviews

5-star
4-star
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2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 5 out of 5 stars

Outstanding Service ….

Been using them for about 10 years in France to access uk tv … service has been excellent.
You need a bit of tech knowledge to set up a secondary router, but once it’s up and running, it’s great that all devices can access uk platforms.
Would highly recommend !!!
Keep up the good work !

14 November 2025
Unprompted review
Rated 5 out of 5 stars

Happy SmartDNS user

I have been using SmartDNS to access channels i want to watch for about 6 years now. Like any web based service you can get occasional issues, but these have always been diagnosed and cleared very quickly. They respond to issues within minutes and keep you updated regularly, Having said that I have only had 2 issues in all that time, both were resolved in double quick time, so highly recommend this service.

13 November 2025
Unprompted review
Rated 5 out of 5 stars

Fast and efficient Support Team

The support team are absolutely fabulous, they have never been unable to resolve any problems that I have had. Their response to my emails has always been quck and efficient, I cannot fault them, excellent service. *****

11 November 2025
Unprompted review
Rated 5 out of 5 stars

Tech support is excellent

From time to time Smart DNS Proxy stops connecting with "foreign" sites. Whether the solution is as simple as reactivating my IP or as complex as troubleshooting particular services or dns servers, tech support is responsive and effective.

10 November 2025
Unprompted review
Rated 5 out of 5 stars

Great vpn

Great vpn. Have been using it for the past 8 years. Changing countries in the process very helpful service. Quick response in case of problems. Really happy with this vpn.

9 November 2025
Unprompted review
Rated 5 out of 5 stars

Resolution of an illogical problem

Had a particularly interesting problem affecting three different devices using UK streaming services. This particular problem seemed to defy all logic, making it difficult to identify and resolve. After several conversations with support and tests/checks performed, they were able to resolve the problem and all is now working correctly.

6 November 2025
Unprompted review
Rated 5 out of 5 stars

SPEEDY SUCCESS

On the evening of 30/10/25 we were watching UK's BBC tv. suddenly the screen went black. Tried ITV, same result, likewise 4 and 5, so no UK tv, AT ALL.
One email to Smart Dns to enquire, 3 minutes later the reply came back with a possible solution.
"If you have 4 green ticks, try to "reactivate",please".
I did, and it was all back to normal. BIG THANK YOU.

30 October 2025
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

Excellent customer service, quick, efficient, and truly caring about their customers. The product is fantastic; I can watch all my movies and shows without any issues. And if a problem ever comes up, their team is always there to help until everything is resolved.

26 October 2025
Unprompted review
Rated 5 out of 5 stars

Great service

I've been using this Smart DNS service for a while, and I’m really impressed. Whenever I’ve run into any issues, their team has solved them quickly and efficiently. They’re always friendly, cooperative, and professional, making the whole experience smooth and stress-free. Overall, this is an excellent service that I highly recommend!

19 October 2025
Unprompted review
Rated 5 out of 5 stars

Great Services

Since 2018, I have been utilizing Smart DNS Proxy as a reliable service for accessing UK and USA television content. While it consistently performs as expected when required, I would appreciate the addition of more VPN locations and an Apple TV application.
But on the occasions when the service has problems the support team are great at helping.

15 October 2025
Unprompted review
Rated 5 out of 5 stars

Smart DNS Proxy

Smart DNS Proxy: Good, polite, efficient service. Proxy servers and smart DNS allowing you to watch streaming services from other countries, no BS. Reasonable price. Recommend it to anyone. 🙂

12 October 2025
Unprompted review
Rated 5 out of 5 stars

Could not ask for a better experience

Been with Smart DNS now for a few months and in the last few days one of the services I follow stopped working. It seemed like not an easy issue to fix but support stayed with me and today the issue has been resolved.
Very professional, very polite, and willing to help not forgetting an easy-to-use service that works!

7 October 2025
Unprompted review
Rated 5 out of 5 stars

System works well

System works well to permit whole house remapping of geographic location. Customer service is attentive and addresses any issues that may crop up from time to time.

29 September 2025
Unprompted review

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