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Smart Dental Care Reviews 

1,825
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 1,587 reviews, reviewers overwhelmingly had a great experience with this company. People consistently praise the incredibly friendly, welcoming, and professional staff who make every visit comfortable, especially for nervous patients. Consumers note that the dentists take time to explain procedures thoroughly and provide exceptional care during both routine and emergency appointments. However, some customers also noted difficulties with communication and reaching the clinic by phone. A few reviewers experienced frustrating delays, poor organization, or issues when trying to book and manage their appointments. Some people felt that online scheduling could be improved and that getting timely assistance was occasionally challenging.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, frequently describing the receptionists and dental teams as... See more

Service

Customers had positive experiences with service, often praising the quick emergency appointments, thorough... See more

User experience

People report high satisfaction with the user experience, highlighting smooth, comfortable, and... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting that staff members are... See more

Booking process

Users describe ambiguous interactions with booking process, as many reviewers praised the fast, friendly, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Routine 6 monthly NHS checkup Greeted by friendly but professional receptionist. Expected a considerable wait as my usual dentist was absent but was called in shortly. Received exemplary treatment... See more

Company replied

Rated 5 out of 5 stars

I had the best experience of my life at this dentist! From the moment I arrived, everyone was welcoming, professional, and caring. Dr Chen was absolutely fantastic.kind, reassuring, and thorough throu... See more

Company replied

Rated 5 out of 5 stars

Had an emergency appointment today with Shiraz and Emma and they were so good, as a really nervous dental patient they put me at ease and never made me feel embarrassed or ashamed. Amazing work x

Company replied

Rated 5 out of 5 stars

Always been made to feel welcome at the Longridge practice. Tracy on reception is friendly & helpful. The dentist has always explained everything before starting treatment, when needed, at routine app... See more

Company replied


Company details

  1. Dentist
  2. also in
  3. Cosmetic Dentist
  4. Dental Implants Periodontist
  5. Periodontist

Written by the company

At Smart Dental Care, we believe everyone deserves to feel confident in their smile. As a trusted local practice serving both NHS and private patients, we take pride in offering high-quality, affordable dental care to the communities we serve. What sets us apart? It’s the people. Our friendly, welcoming teams make every visit feel easy, while our experienced clinicians deliver outstanding care you can trust. Whether it’s a routine check-up or advanced treatment, you're in safe, skilled hands. With locations across the North West of England, Northern Ireland and Dublin and over 250,000 patients cared for, Smart Dental Care is proud to combine the personal touch of a community practice with the standards of a nationwide provider. We’re here for every smile – inclusive, compassionate, and committed to helping you look and feel your best.

Everyone Deserves to Smile

Written by the company

We’re Here to Make It Happen
At Smart Dental Care, we believe exceptional dentistry should be accessible to everyone. Our focus is on delivering high-quality care in a supportive, professional environment where patients feel valued and confident in their treatment. Affordable & Accessible Dentistry We provide high-quality dental care that remains within reach, offering flexible options designed to suit different budgets and clinical needs—without compromising standards. We Care for People, Not Just Teeth Our priority is how you feel. Every patient is listened to, respected, and supported, ensuring you leave feeling confident, informed, and genuinely cared for. Compassionate, Personalised Care No two smiles are the same. Our approach is tailored, empathetic, and trust-led, with a strong focus on reducing anxiety and delivering care that feels personal. Complete Range of Dental Treatments From routine check-ups to advanced procedures, including dental implants, smile makeovers, gum treatments, sedation dentistry, and orthodontic aligners—we provide comprehensive care under one roof.

Looking for Affordable, Accessible Dental Care

Dental Essentials

Dental Essentials
Thousands are stuck on never-ending lists, watching their dental health decline while private care feels out of reach and unaffordable. We designed our Essentials Dentistry to help provide access to 1000’s of patients who cannot access NHS dentist, need convenient appointments but don’t want to pay private prices. Book your appointment online 24/7 – early mornings, late evenings or weekend appointments. No Gimmicks, No Hidden fees, No More Delays – Just great care you need, when you need it.

Contact info

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Can't find quality dental care? We've got you covered!


4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

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Replied to 100% of negative reviews

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4.7

All reviews

(1,825)

1,448 reviews in the last 12 months

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Rated 1 out of 5 stars

strongly advise people to avoid…

I would strongly advise people to avoid this dental practice And save your money. From my very first visit, I was misled. I booked an appointment specifically to have my teeth cleaned and the glue from my retainer removed, and I was told at the time of booking that this was included in what I was paying for £140. When I arrived, I was told the dentist I had been assigned couldn't perform the glue removal and that I would need to see a different dentist entirely. Being lied to in order to take my money was extremely frustrating, though I tried to give the benefit of the doubt and assumed it may have been a misunderstanding.
However, what made the experience truly unacceptable was the receptionist. As I was leaving, she treated me as though I was attempting to leave without paying, despite the fact that she was the same person who had checked me in and processed my payment. On a separate visit regarding another appointment, the same receptionist was again incredibly rude to me. I had to take a moment just to process how I had been spoken to.
I also could not help but notice that her attitude seemed directed specifically at me. Based on my experience, I have reason to believe this may be rooted in bias towards people of colour, as she did not appear to treat others the same way.
If you do not have the temperament to treat people with basic respect and decency, customer-facing work is simply not the right fit. I will not be returning, and I would encourage others to take their business elsewhere.

17 May 2026
Unprompted review
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Reply from Smart Dental Care

Thank you for sharing your feedback. We’re sorry to hear that your experience did not meet expectations and would welcome the opportunity to look into this further.

If you haven’t already, please contact the practice directly or share your contact details with us so we can review this in more detail and understand the circumstances. We take all feedback seriously and would appreciate the chance to investigate.

Rated 4 out of 5 stars

Quick and careful treatment.

Quick and careful treatment.

22 June 2026
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Reply from Smart Dental Care

Thank you for your kind feedback. We’re delighted to hear that you received quick and careful treatment. Your support is greatly appreciated, and we look forward to welcoming you again soon.

Best Wishes
Smart Dental Care Team

Rated 5 out of 5 stars

Professional and Trustworthy

I’ve been going to this practice for about 25 years. My dentist is second to non, very professional. Doesn’t believe in unnecessary work and concentrates on total mouth health. Totally trust worthy.

26 June 2026
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Reply from Smart Dental Care

Thank you for your wonderful feedback and for your loyalty over the past 25 years. We’re delighted to hear that you have such trust and confidence in your dentist. It’s especially pleasing to know that you value their professional approach, focus on overall oral health, and commitment to recommending only the treatment that is truly needed. We truly appreciate your continued support.

Best Wishes
Smart Dental Care Team

Rated 5 out of 5 stars

Friendly and professional staffs.

Friendly and professional staffs.
Caring and informative. Excellent experience. Treatment room is very homely, too!

25 June 2026
Smart Dental Care logo

Reply from Smart Dental Care

Thank you for your wonderful feedback. We’re delighted to hear that you found our team friendly, professional, caring, and informative. It’s also lovely to know that you found the treatment room welcoming and comfortable. We truly appreciate your kind words and are pleased you had an excellent experience.

Best Wishes
Smart Dental Care Team

Rated 5 out of 5 stars

Exceptional Care from a Fantastic Team!

I had a dental appointment today with Dr. Samira, and I cannot recommend her highly enough—she is an absolute asset to the team! From start to finish, she did a remarkably thorough job, demonstrating a high level of professionalism and an incredible attention to detail during my thorough assessment and deep clean. I had multiple queries, and she patiently and clearly answered every single one, completely putting me at ease.
​A special shoutout to Ahmed, who was assisting her today. He ensured the environment was impeccably clean, provided excellent support, and maintained the same high standard of professionalism throughout the visit.
Not to forget the reception staff were also wonderful—welcoming and efficient. They made the check-in process seamless and set a positive tone for the entire visit.
If you are looking for top-tier dental care, I definitely recommend Dr. Samira and the Trafford Dental Team!

25 June 2026
Unprompted review
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Reply from Smart Dental Care

Thank you for your fantastic feedback. We’re delighted to hear that Dr. Samira provided such a thorough, professional, and reassuring experience during your assessment and deep clean. It’s wonderful to know that she took the time to answer all of your questions and helped you feel completely at ease.

We’re also pleased to hear your kind words about Ahmed for his professionalism and support, as well as our reception team for their warm welcome and efficient service. Your recommendation means a great deal to us, and we’ll be sure to share your lovely feedback with the entire Trafford Dental Team.

Best Wishes
Smart Dental Care Team

Rated 5 out of 5 stars

Friendly,helpful and caring.

Friendly,helpful and caring.

25 June 2026
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Reply from Smart Dental Care

Thank you for your kind feedback. We’re delighted to hear that you found our team friendly, helpful, and caring. Your support is greatly appreciated, and we look forward to welcoming you again soon.

Best Wishes
Smart Dental Care Team

Rated 5 out of 5 stars

Very friendly and make you feel…

Very friendly and make you feel comfortable do great work highly recommend

24 June 2026
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Reply from Smart Dental Care

Thank you for your wonderful feedback. We’re delighted to hear that our team made you feel comfortable and provided such friendly care. It’s fantastic to know you were pleased with your treatment and would highly recommend us. Your kind words and support mean a great deal to us.

Best Wishes
Smart Dental Care Team

Rated 5 out of 5 stars
Smart Dental Care logo

Reply from Smart Dental Care

Thank you for your kind feedback. We’re delighted to hear that you consistently receive first-class care from our team. Your continued support is greatly appreciated, and we look forward to welcoming you again soon.

Best Wishes
Smart Dental Care Team

Rated 5 out of 5 stars

The dentist was very helpful

The dentist was very helpful, and explained what my problem was

24 June 2026
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Reply from Smart Dental Care

Thank you for your kind feedback. We’re delighted to hear that your dentist was helpful and took the time to explain your dental concerns clearly. Providing informative and supportive care is very important to us, and we truly appreciate your kind words.

Best Wishes
Smart Dental Care Team

Rated 5 out of 5 stars

Excellent service

23 June 2026
Smart Dental Care logo

Reply from Smart Dental Care

Thank you for your kind feedback. We’re delighted to hear that you received excellent service during your visit. Your support is greatly appreciated, and we look forward to welcoming you again soon.

Best Wishes
Smart Dental Care Team

Rated 5 out of 5 stars

Staff were great very welcoming

Staff were great very welcoming

22 June 2026
Smart Dental Care logo

Reply from Smart Dental Care

Thank you for your kind feedback. We’re delighted to hear that our team made you feel so welcome. Your support is greatly appreciated, and we look forward to welcoming you again soon.

Best Wishes
Smart Dental Care Team

Rated 5 out of 5 stars

My dentist took the time to explain why…

My dentist took the time to explain why I had been put onto a new dental plan.
Dimitra is a fabulous, caring dentist that does a great job and has a lovely calming effect.

16 June 2026
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Reply from Smart Dental Care

Thank you for your wonderful feedback. We’re delighted to hear that Dimitra took the time to explain your new dental plan clearly and made sure you understood your treatment. It’s lovely to know that her caring, calming approach and excellent care made such a positive difference to your visit. We truly appreciate your kind words and continued support.

Best Wishes
Smart Dental Care Team

Rated 5 out of 5 stars

I have been a patient at Tovey &…

I have been a patient at Tovey & Little, Dental Practice for many years now and I am so pleased that both my children and grandson are now enjoying the fabulous professionalism of the wonderful dentists and reception staff.
Just had a superb appointment with Dr. Akshay and would highly recommend this Practice. 👌

19 June 2026
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Reply from Smart Dental Care

Dear Patient,

Thank you for your kind review and for trusting us with your family's dental care over the years.

We're delighted to hear that you had a great experience with Dr. Akshay and our team. Your recommendation means a lot to us.

Best Wishes,
Smart Dental Care Team

Rated 5 out of 5 stars

Hardly any waiting time and greeted…

Hardly any waiting time and greeted with politeness. Dentist gave me full helpful explanation of the condition of my teeth and also pleasant friendly reception staff.

18 June 2026
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Reply from Smart Dental Care

Dear Patient,

Thank you for your kind feedback. We're pleased to hear that you were seen promptly, welcomed courteously, and that your dentist provided a clear and helpful explanation of your dental health. It's also wonderful to know that our reception team made your visit a pleasant experience.

Best Wishes,
Smart Dental Care Team

Rated 5 out of 5 stars

I was a very nervous patient and the…

I was a very nervous patient and the dentist and her assistant were absolutely fantastic with me , they talked me through everything that was happening and kept asking if I was ok and reassuring me they were so kind, infact they have helped me overcome my anxiety about visiting the dentist

18 June 2026
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Reply from Smart Dental Care

Dear Patient,

Thank you for your wonderful feedback. We are delighted to hear that our dentist and dental assistant helped put you at ease and made your visit a positive experience. Supporting nervous patients with kindness, reassurance, and clear communication is very important to us, and we're so pleased to know we have helped you overcome your anxiety about visiting the dentist.

Best Wishes,
Smart Dental Care Team

Rated 5 out of 5 stars

First class dental practise…

Very professional staff from receptionists to dental staff
Fateema lour dentist is brilliant and believe all the other dentists are too

18 June 2026
Unprompted review
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Reply from Smart Dental Care

Dear Patient,

Thank you for your kind review. We are delighted to hear that you found our team professional from reception through to our clinical staff. It's wonderful to know that Fateema has made such a positive impression, and we truly appreciate your confidence in the entire dental team.

Best Wishes,
Smart Dental Care Team

Rated 5 out of 5 stars

Always treated so well

Always treated so well , and made feel at ease and comfortable great treatment

11 June 2026
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Reply from Smart Dental Care

Dear Patient,

Thank you for your lovely feedback. We are delighted to hear that you are always treated well and made to feel comfortable and at ease during your visits. It's wonderful to know that you have had a positive experience with your treatment.

Best Wishes,
Smart Dental Care Team

Rated 5 out of 5 stars

the staff were efficient and friendly

the staff were efficient and friendly, and very professional

17 June 2026
Unprompted review
Smart Dental Care logo

Reply from Smart Dental Care

Dear Patient,

Thank you for your kind feedback. We are pleased to hear that you found our team efficient, friendly, and professional. Your comments are greatly appreciated and will be shared with the team.

Best Wishes,
Smart Dental Care Team

Rated 5 out of 5 stars

Great service

17 June 2026
Smart Dental Care logo

Reply from Smart Dental Care

Thank you for your feedback. We’re delighted to hear that you received great service during your visit. We appreciate your support and look forward to seeing you again.

Best Wishes
Smart Dental Care Team

Rated 5 out of 5 stars
Smart Dental Care logo

Reply from Smart Dental Care

Thank you for your kind feedback. We’re delighted to hear that you found our service prompt and excellent. Providing efficient, high-quality care is always our goal.

Best Wishes
Smart Dental Care Team

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