My current coach Vinson Li is very good. He keeps the analysis simple. His coaching strategy, style & method is very easy to follow and much appreciated! I am in the process of adopting his meth... See more
Company replied
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See what reviewers are saying
Love the charting software & its layout. The learning programme was well planned & very effective in providing the necessary training to use SmartCharts. Found the presenters to be very helpful & eage... See more
Company replied
The 3-day seminar is a lot of information to absorb in a short time. Jitan did a great job presenting in a way that helps clarify what our role will be in selecting potential trade set-ups, what to l... See more
Company replied
I joined Smartchart in Sept '24 and I have thoroughly enjoyed every aspect of it. From attending the UW days to having 1-1 sessions with my personal mentor, Manny. I have felt supported and guided... See more
Company replied
Company details
Contact info
Corporate House, 10 Oratory Street, NXR 2504, Naxxar, Malta
- +442037442111
- info@smartchartsfx.com
- smartcharts.net
You should know
4.4
Excellent
891 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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A Valuable Educational Platform for Traders
My experience with SmartChart has been very positive. It’s a highly educational platform that offers plenty of training, tutoring, and learning opportunities for traders at different stages. I’ve found the resources provided to be very helpful in improving my understanding of trading and how to approach the markets more confidently.
What I particularly like is that the platform shares trading ideas that I can analyse and adapt to suit my own trading plan. This allows me to make decisions that align with my personal strategy rather than simply copying signals.
Smart Chart also provides access to a variety of trading assets, which gives me the flexibility to explore different markets. In addition, the platform introduces different strategies that I can study and practise, helping me work towards more consistent and potentially profitable trades.
Overall, it has been a useful learning environment for developing my trading knowledge and skills, and I appreciate the support and educational focus the platform provides.
3 March 2026
Reply from SmartCharts
Thank you for sharing such a thoughtful review! We're really glad to hear that you've had a positive experience with SmartCharts and that the educational resources, training, and trading ideas have helped improve your understanding of the markets.
It's great to know that you’re able to analyse and adapt the ideas to fit your own trading plan while exploring different assets and strategies along the way. We truly appreciate your support and are happy to be part of your learning journey.
– SmartCharts Team
Easy website navigation and great and…
Easy website navigation and great and efficient customer relationship.
4 March 2026
Reply from SmartCharts
Thanks so much for your kind feedback! We're really glad to hear that you found the website easy to navigate and had a great experience with our customer support. Providing efficient and helpful service is something we always strive for. We appreciate you taking the time to share your experience.
– SmartCharts Team
Very helpful and professional
4 March 2026
Reply from SmartCharts
Thanks for the lovely feedback! We’re glad you had a great experience with SmartCharts.
- SmartCharts Team
Quick response
4 March 2026
Reply from SmartCharts
So glad our team could assist you promptly. Thanks for your review!
- SmartCharts Team
Excellent support from Candace after I…
Excellent support from Candace after I had inadvertently caused a problem through ‘user error’. Helped restore my system with a friendly attitude.
3 March 2026
Reply from SmartCharts
Thank you for your wonderful feedback! We're delighted to hear that Candace was able to assist you so effectively and get your system back on track. We truly appreciate your kind words about her friendly support — she’ll be so pleased to hear this!
We’re grateful to have you with us and wish you all the best on your trading journey ahead.
All the best,
The SmartCharts Team
SSmartcharts customer service have been excellent
Smartcharts customer service have been excellent in helping to get my system set up. the attention to detail in assisting me making changes has been very reassuring.
3 March 2026
Reply from SmartCharts
Thank you so much for your kind words! We're thrilled to hear that our Smartcharts customer service team was able to support you and ensure your system was set up smoothly. Your satisfaction means a lot to us, and we’ll be sure to share your feedback with the team.
We’re so glad to be part of your trading journey — here’s to your continued growth and success ahead!
All the best,
The SmartCharts Team
SmartCharts Experience
My whole experience with SmartCharts has been one of pleasant learning and enjoyment. The team are dedicated and professional but fun and human too. Their system is clear and easy to navigate even for complete beginners. The training centre is a vibrant and modern bright space that makes you feel at home. Well done to all that work there.
2 March 2026
Reply from SmartCharts
Hi, Lee. Thank you for such a wonderful review!
It truly means a lot to hear that you’ve enjoyed both the learning experience and the atmosphere we work hard to create. We’ll continue cheering you on every step of the way!
All the best,
The SmartCharts Team
Very attentive and helped solve login…
Very attentive and helped solve login issues very well. Calm an patient service. Thank you
2 March 2026
Reply from SmartCharts
Hi, Ady.
Thank you for your kind feedback!
We’re so pleased to hear that our team was able to assist you promptly and resolve your login concern smoothly. Our team is always here to ensure you feel supported every step of the way.
All the best,
SmartCharts Team
Reply from SmartCharts
Hi, David. Thank you for sharing your experience! We’re delighted to hear that you find SmartCharts both helpful and practical.
We truly appreciate your support and look forward to continuing to support you on your trading journey.
All the best,
The SmartCharts Team
Fast reply to my emails
Fast reply to my emails, within hours infact. I send them many in a short space of time and every question was answered in great detail.
Infact, I have NEVER had any bad experience with the support team.
1st Class!!!
26 February 2026
Reply from SmartCharts
Thank you so much for your amazing feedback!
We’re thrilled to hear that our support team was able to assist you quickly and thoroughly. Providing detailed and timely responses is something we truly take pride in, and it’s great to know it made a difference for you.
We appreciate your continued trust and kind words — we’ll make sure to share this with the whole team!
All the best,
The SmartCharts Team
This trading platform is so nice
This trading platform is so nice, easy to navigate and a pro active support. I normally trade on this site after I have received my payouts on Cropmines. They are also reliable and my payouts are always constant and without delays. I have been making massive returns with Cropmines. Both platforms have been so helpful.
26 February 2026
Unprompted review
Reply from SmartCharts
Thank you so much for your kind words and for sharing your experience!
We’re delighted to hear that you find our platform easy to use and that our support team has been proactive in assisting you. It’s wonderful to know that you’ve had a smooth and reliable trading experience.
Your feedback truly motivates us to keep improving and providing the best service possible. We appreciate your continued trust and support!
All the best,
The SmartCharts Team
Roland was amazing
Roland was amazing, very friendly, kind and professional. My husband was listening to our conversation and he says that you are very nice.
Roland knew how to take charge of my situation and guided me through it very patiently. It is now resolved and I am a happy student. Roland is a great asset to Smartcharts and he made problem solving a delight instead of a burden. thank you Roland. God bless you.
24 February 2026
Reply from SmartCharts
Thank you so much for your kind words! We’re thrilled to hear that Roland was able to guide you patiently and make the process smooth and positive. It’s wonderful to know that both you and your husband felt supported throughout. Roland truly is a valued member of the Smart Charts team, and your feedback reaffirms the dedication and care he brings to every student. We’re so glad you’re happy and enjoying your learning journey. God bless, and thank you again for sharing your experience!
All the best,
The SmartCharts Team
Love their work ethic.
Fantastic patience from the staff of Smart Charts and Learn to Trade.
24 February 2026
Reply from SmartCharts
Thank you for your kind words! We’re so glad to hear that our team’s patience and work ethic made a positive impact. Supporting our learners and helping them feel confident with Smart Charts and Learn to Trade is exactly what we aim for!
All the best,
The SmartCharts Team
Vinson is patient & pro active
Vinson is patient & pro active, 2 strong traits for an educator
23 February 2026
Reply from SmartCharts
Thank you for your kind words! We’re thrilled to hear that Vinson’s patience and proactive approach made a positive impact. We’ll be sure to pass your feedback on — it means a lot to him and the team.
All the best,
The SmartCharts Team
Pros and cons
I liked the fact that all the mentors seemed very knowledgeable and very capable of teaching beginners.
However, I don’t think this course was intended for complete beginners like myself.
I get the impression that most, if not all, of the other participants had some prior knowledge or experience in trading. Accordingly, the moderator was inclined to set the pace of the class based on their level and as a result I felt left behind and frustrated for the entire program.
I am located in Trinidad so there was a 15 hour time difference with Sydney. As a result I was always trying to stay awake and focused when I would normally be asleep.
22 February 2026
Reply from SmartCharts
Thank you for sharing your honest feedback. We’re really glad to hear that you found our mentors knowledgeable and capable — that means a lot to us.
We’re sorry to hear that the pace of the sessions and the time zone difference made it difficult for you to keep up. Our programs aim to support traders of all experience levels, and your feedback is valuable in helping us ensure that beginners feel more supported throughout the learning process.
We truly appreciate you taking the time to share your experience, and we’ll be using your comments to continue improving our courses for future students.
Warm regards,
The SmartCharts Team
Reply from SmartCharts
Thank you so much for your kind words! We’re really glad to hear you found everything clear, easy, and helpful. Our goal is to make your trading journey as smooth and valuable as possible.
We truly appreciate your feedback and look forward to continuing to support you in your learning journey!
Warm regards,
The SmartCharts Team
Staff are professional and helpful
Staff are professional and helpful, however I feel there has been too much talk on the same things and not enough about the actual trading. Although tomorrow will hopefully be more of the actual trading practice.
We should have been advised of the importance of needing a second screen.
Honestly I am feeling a little stressed as it is sometimes very hard to understand their speech
and I think I will be learning from written work more
on my own. At the moment things are not ideal for me.
22 February 2026
Reply from SmartCharts
Hi, Lynette. Thank you for your feedback. We really appreciate you taking the time to share your thoughts.
We understand that learning something new can sometimes feel overwhelming, and we want you to know we’re here to support you. If you have any questions or need further clarification at any stage, please don’t hesitate to raise them we will be very happy to assist and help you feel more confident as you progress.
Your experience matters to us, and we’re here to help every step of the way.
All the best,
SmartCharts Team
Fantastic Support
Roland was patient and helpful in talking me through setting up smart charts.
22 February 2026
Reply from SmartCharts
Hi, Natalie. Thank you so much for your lovely feedback.
We’re really pleased to hear you had a positive experience and found the support helpful while setting up Smart Charts. Our team always aims to provide clear and patient guidance, so it’s wonderful to know that came through.
If you ever need anything else, we’re always here to help
All the best,
SmartCharts Team
Average customer service, expected more
After being part of one of their free weekend zoom events I had paid to be part of a 3-day in-person event, however then decided it wasn't for me after all and I immediately requested a refund on all possible channels. It took nearly 3 weeks and multiple emails and calls for it to be processed.
20 February 2026
Unprompted review
Reply from SmartCharts
Hi Annette,
Thank you for taking the time to share your feedback. We’re sorry to hear that you feel disappointed with your experience, and we appreciate the opportunity to clarify.
We’re pleased to confirm that your refund has now been fully processed. Depending on your bank, it may take a few business days to appear in your account, and we really appreciate your patience throughout this process.
We truly value your feedback — it helps us improve and better support our clients in the future. We hope you’ll consider joining us again in the future should you decide to revisit trading. Our team would be delighted to welcome you back and support you in getting started with renewed confidence.
Please don’t hesitate to reach out if there’s anything else we can assist with.
Warm regards,
SmartCharts Team
I called when there was what appeared…
I called when there was what appeared like a technical fault when my trade continued taking profit beyond the Take-profit level. The call was passed on to the relevant team and the problem was quickly solved.
18 February 2026
Reply from SmartCharts
Hi, Cecilia.
Thank you so much for taking the time to share your experience!
We’re really glad you reached out when something didn’t look right with your trade. We understand how important it is to feel confident that everything is working as it should, and we’re pleased our team was able to step in quickly and resolve the concern for you.
Please remember, we’re always here to support you throughout your trading journey whether it’s a technical question or anything else you need clarity on. Never hesitate to get in touch.
Wishing you every success ahead!
All the best,
SmartCharts Team
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