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SmartBuyGlasses Reviews 

2,622
•
TrustScore 4.5 out of 5

4.7

Glasses Store
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Review summary

Created with AI, based on recent reviews

Looking at 147 reviews, reviewers overwhelmingly had a great experience with this company. Many customers consistently express deep satisfaction with the vast product portfolio, mentioning gorgeous frames, high-end materials, and accurate prescription lenses that match expectations perfectly. Shoppers also frequently praise the wonderful competitive pricing structure, helpful customer service, and extremely fast delivery times across many international locations. Though some customers experienced noticeable logistics setbacks, a few reviewers pointed out that shipping occasionally took significantly longer than expected. Some people were thoroughly dissatisfied with specific delivery arrangements, mentioning difficulties regarding tracking, express shipping issues, and receiving packages after extended waiting periods.

What people talk about most

Product

Users describe positive interactions with product, expressing great satisfaction with the high quality and... See more

Delivery service

Reviewers highlight positive aspects of delivery service, consistently noting fast, speedy, and smooth... See more

Price

Reviewers mention positive feedback about price, often noting that costs are reasonable and competitive... See more

Service

Clients share positive opinions on service, highlighting professional and efficient assistance combined with... See more

Quality

Consumers find quality to be positive, frequently praising the nice product design, neat packaging, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I ordered my glasses whilst working in Saudi Arabia the Hong Kong customer service team stayed in almost daily contact with me until my glasses were delivered to customer service at my hotel in Hong... See more

Rated 5 out of 5 stars

Great after sales @ SBG --> I have bought prescription glasses several times at SmartBuyGlasses due to their vast product portfolio and great service. My latest pair broke due to a production issue bu... See more

Rated 5 out of 5 stars

I lost my pair of sunglasses purchased with SmartBuyGlasses and replaced with the exact same pair. But this time I got them made the prescription lens for me (as in the originals). They are great. I o... See more

Rated 5 out of 5 stars

frames are really nice, good quality, couldn't find these styles anywhere else. Packaging really neat, lenses are as per my prescription. Fast delivery.

Company details

  1. Glasses Store
  2. Contact Lenses Supplier
  3. Eye Care Center
  4. Fashion Accessories Store
  5. Optician
  6. Sunglasses Store

Information provided by various external sources

自2006年起,SmartBuyGlasses已經成為網上售賣眼鏡的市場領導者。隨著提供多元化的設計師眼鏡,太陽眼鏡及隱形眼鏡選擇,SmartBuyGlasses 已經向成千上萬個滿意我們的客戶寄付眼鏡。

SmartBuyGlasses Hong Kong Details

Written by the company

180個眼鏡品牌
在SmartBuyGlasses我們擁有最多的在線設計師眼鏡，提供超過80,000種產品和180個品牌。
100日內退貨
如果你對你的眼鏡感到不滿意,我們樂意為你提供100日內退換貨政策。由你接收訂單日開始計算
24個月保養
我們獨有的24個月保養包括了所有太陽鏡和眼鏡在製造商生產時出現的缺陷。至於隱形眼鏡,我們有3個月的保養期。
買一副，捐一副
你的購買對一個人的生活產生了令人難以置信的改變！當你從我們網站購買一副眼鏡時，我們會向需要幫助的人們贈送一副眼鏡。

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

3K reviews

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4.7

All reviews

(2,622)

164 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 3 out of 5 stars

Need to manually follow up status

6 December 2025
Unprompted review
SmartBuyGlasses logo

Reply from SmartBuyGlasses

Hello Pak Wai,

I hope you’re doing well.

I’m reaching out about your recent order with us. I understand your concerns and want you to know that I’m here to help make things right.

I’ll follow up with you privately via email to assist and resolve this matter.

Have a wonderful day!

Best regards,
Romar

-Update-

Hello Pak Wai,

I've sent you an important email about this order. Please check your spam / junk emails if you can't find it in your inbox.

I hope to hear from you soon!

Sincerely,
Ellen

Rated 5 out of 5 stars

Great frames.

frames are really nice, good quality, couldn't find these styles anywhere else. Packaging really neat, lenses are as per my prescription.
Fast delivery.

23 November 2025

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